Operations Analyst - Systems Administrator

| Remote
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Hireology’s technology empowers businesses to build great teams. Over the last 11 years, we have grown from a startup to a market-leading organization with over 165 team members, and we've created an award-winning culture that makes this company an amazing place to work.

 

Over the past two years, we have implemented a number of software solutions and It’s with that in mind that Hireology is looking to add an Operations Analyst- Systems Administrator to our team. This is an exciting opportunity to join a team that works closely with most departments in the company. Reporting to the Manager of Revenue Operations, you will maintain, upgrade, and troubleshoot issues related to our Revenue Operation software,  along with assisting in implementation of new software.

 

As our Operations Analyst- System Administrator, you’ll be responsible for the following:

  • Support the Manager of Revenue Operation in managing the day-to-day operations in the following Revenue software: Gainsight, Groove, Gong, Chili Piper, Zendesk, Hubspot, and Salesforce
  • Ensure data integrity within individual systems and maintain data sharing connections between systems
  • Create workflows and automations to improve end user experience
  • Proactively identify inefficiencies and develop solutions to improve processes
  • Working with data warehouse and analytics teams to help manage and eliminate data discrepancies
  • Creating ad hoc reporting, based on a deep understanding of the our systems and internal data

So what kind of person are we looking for in this role? We have a unique culture here at Hireology, and the person who will be successful in this role will be:

  • Critical Thinker: You should be able to identify an issue, understand the scale of the issue, brainstorm a solution and prioritize a fix
  • Obsessed with details: Some people call them “the weeds”, but you’re a gardener. You know them intimately because that’s the only way to know which ones are harmful and which ones are essential.
  • An Effective Communicator: Delivering messages up and down and across the organization requires clarity, diplomacy, and discretion - you will need to demonstrate all of those abilities.
  • Creative and Curious: You’ll be able to find areas where we can be better and you’ll work across the organization - and outside of it - for the best ways to make them better. Then you’ll make them better. You’ll learn a ridiculous amount, because you have to and because you want to.
  • A Person of Integrity:  Not negotiable in this role or any at Hireology.

 Okay, we’ve laid out what the job is - now are you qualified? Here are the minimum qualifications we’re looking for in a Operations Analyst- Systems Administrator:

  • 1-4 years experience in a fast-paced work environment
  • Strong problem solving skills. You view problems like a puzzle and enjoy solving them
  • Experience with CRM platforms such as Salesforce and Gainsight (Certification is a "Nice to have" but not a requirement)
  • Familiarly with other software platforms(Zendesk, Groove, etc.)
  • Excellent written and verbal communication skills
  • Meticulous organizational skills and attention to detail
  • Ability to quickly switch contexts and deliver immediate value
  • Passion for learning and teaching new tools

 

Hireology is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability status or protected veteran status, or any other category protected under the law.  All employment decisions are solely based on business needs, job requirements, and individual qualifications. We support an inclusive workplace where Hireologists excel based on personal merit, qualifications, experience, ability, and job performance.

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Technology we use

  • Engineering
    • GolangLanguages
    • RubyLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks

Location

Unbeatable office space in downtown Chicago, with views of the Chicago River and Navy Pier.

What are Hireology Perks + Benefits

Hireology Benefits Overview

Hireology offers a comprehensive benefits package including medical, dental, and vision insurance plans, matching 401(k) including Roth, unlimited discretionary time off, paid mental health days, paid parental leave, commuter and parking benefits, open and collaborative workspace, free onsite gym, and professional development programs including formal mentorship and job shadowing.

Culture
Volunteer in local community
Hireology offers two paid volunteer days, as well as, company-wide volunteer events.
Friends outside of work
Eat lunch together
Intracompany committees
Hireology has designated “culture ambassadors,” employees from across the company who embody our core values, assist with planning company activities, and promote team engagement.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
All employees participate in anti-harassment and discrimination training on an annual basis.
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Hireology provides gym membership discounts, as well as, Divvy membership discounts.
Onsite Gym
Mental Health Benefits
Hireology employees are encouraged to use one paid mental health day a month and are given access to an employee assistance program that provides mental health resources and access to counseling.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes full-time remote for specific positions and the ability to work remotely on occasion, as needed.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Customized development tracks
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