We are hiring Operations and Product Support Associates to grow our Operations Department as we quickly expand our customer base. This early career position is well suited for a recent college graduate with some relevant work exposure.

As an Operations and Product Support Associate you will gain a deep understanding of our customers and of how Package Zen works. Excelling in this role would put you in a great position to move into more senior roles working with existing customers (Customer Support and Customer Success) or acquiring new customers (Sales and Business Development)

If you are ready for the challenge of a startup environment, love technology and working with people, then Package Zen is a fantastic opportunity to join a quickly growing company where the team is still small.

WHAT YOU WILL BE DOING:

• Set up new accounts, onboard and educate new customers, and implement changes to existing accounts
• Manage, schedule, and train offshore support staff
• Perform product operations tasks within our administrative dashboard. This includes solving one-time errors, cleaning up data mistakes, as well as basic data-entry.
• Identify opportunities for improvement and efficiencies within our product operations and customer service process.
• Interact and communicate effectively with our close-knit team, whether in-house or remote.
• Respond to customer questions via phone, email, and chat
• Resolve customers’ problems when using Package Zen’s service

WHAT WE EXPECT:

• Bachelor degree; with relevant experience gained as intern or in 1-2 years post-graduation.
• Organized, able to focus on priorities while ready to deal swiftly with unexpected challenges.
• Detail oriented - as in actually detail oriented - because minor differences can be very important to our customers.
• Positive, empathetic, responsible, helpful, motivated, and ready to solve problems – small and large
• You love technology and enjoy working with people. You are curious, ready to learn, and can explain new concepts to others effectively.

WHAT WE OFFER:

• Full-time position
• Competitive compensation, in line with what you will find at larger tech firms in Chicago. We are happy to discuss the details during our first phone conversation.
• Growth opportunities that you will not find at larger tech firms. Package Zen is growing quickly and the opportunity is there for the right person to grow professionally as rapidly as the company.
• Full access to 1871 and all of the events and opportunities that come with it.

WHO WE ARE:

Package Zen is a fast-growing startup headquartered in Chicago. We are Techstars alums based at 1871.

We provide offices, hotels, universities and commercial properties with cutting edge technology to manage the billions of packages and deliveries they receive. Package Zen is 10x faster, 100x simpler, and 1000x more accurate than any alternative solution.

Some of our customers include BuzzFeed, Twilio, Atlassian, Novartis, Cartier, Nordstrom, T-Mobile, BBDO, WeWork, Regus, Galvanize, Hilton, Marriott, Northwestern, GWU etc..