The operations coordinator will be responsible for the planning, organization, and controlling the clerical aspect of the organization, reporting into the HR and Operations Associate. In addition, the operations coordinator will dual-report to the Client Operations Manager to assist the enrollment center on administrative tasks required for the successful operation of the center. Duties performed range from a low to high degree of complexity and require flexibility and willingness to perform at these multiple task levels.

Office Services Operations

• Door and phone reception
• Office and break room supplies ordering with sign-off from manager.
• Special administrative projects:
  • collating documents for big mailings
  • various shipping needs
  • assistance with various event planning (Christmas parties, etc)
• Liaison with IT for technical issues
• Research and coordinate client travel, including but not limited to accommodations, flights, ground transportation, and meal reservations

Enrollment Center Operations

• Assist with time-sensitive and detail-oriented daily tasks such as application downloads/uploads, inquiry de-duping, and data entry/retrieval
• Compile various data and departmental updates into a cohesive PowerPoint presentation for client partnership updates, market research requests, etc
• Coordinate market research requests for existing clients and assist with data retrieval and analysis, as well as QA and final document preparation
• Assist with developing and revising process flow documents across a variety of clients
• Other projects as assigned

EDUCATION and EXPERIENCE an equivalent combination of education, training and experience will be considered.

• Bachelor’s degree preferred
• 1-3 years administrative or office management experience
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Google Suite, particularly Google Calendar and Gmail
• Detail oriented with excellent time management and organizational skills
• Professional communication skills
• Strong interpersonal skills