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Operations Coordinator

| Chicago

Who We Are:

We believe a workplace food program is something employees should love and look forward to every day. Powered by technology and a network of over 2,000 restaurants, Fooda feeds hungry people at work through our ongoing food programs located within companies and office buildings. Every day, each Fooda location is served by different restaurants that come onsite and serve fresh lunch from their chef’s unique menus. Fooda operates in 20 major US cities and plans to continue its expansion across the United States and internationally. Eight out of ten employees believe Fooda is one of their company’s top perks.

Position Overview:

Fooda is currently recruiting for an Operations Coordinator to support our growing number of markets and their daily support needs. This role works closely with the account management teams nationwide and will be responsible for providing daily troubleshooting support for our menus and helping improve corporate operating processes. Duties will include monitoring digital menu screens, monitoring our support hotlines, and communicating with Fooda employees and restaurants in all of our markets.

Who You Are:

  • You love process, you work fast and care about the details
  • You are a problem solver who likes a good investigation into a question and helping to find a solution
  • You have strong communication skills and are a self-starter
  • You’re comfortable working independently and to take ownership of an important aspect of the business
  • You are friendly, high energy and love interacting with other people
  • You have an ability to remain calm in stressful situations will upholding high standards of customer service
  • You are savvy with technology and will be comfortable in a fast-paced startup
  • You constantly are looking to improve, and are good at troubleshooting to come up with new solutions
  • You are experienced in Microsoft Office, specifically PowerPoint

Your Responsibilities:

  • Become an expert on our product and propriety software so you can provide internal operations support across all of our products and for all of in-market employees
  • Manage and maintain our database of menus for our markets nationwide, including monitoring daily events to ensure menus are successfully uploaded and showing appropriately on displays
  • Troubleshoot issues with Fooda employees and restaurants through our Menu Board hotline
  • Eventually take on more responsibilities and manage projects as you grow at the company
  • Assist markets concerning troubleshooting via email and phone
  • Communicate with our external software and hardware representatives

What We’ll Hook You Up With:

  • Competitive salary
  • Excellent health benefits
  • 401k matching
  • Stock options
  • Regular team meals, stocked beverage fridge, other food events around the city
  • Startup culture in a renowned building with other startups

Must be authorized to work in the United States on a full-time basis. No phone calls or recruiters please.

Read Full Job Description

Location

Our office is a convenient 6 minute walk from Ogilvie and Union train stations and a 3 minute walk from the Washington/Wells Brown line stop.

An Insider's view of Fooda

What’s the vibe like in the office?

In one word, I would say the vibe in our office is 'Hungry'. Hungry because every person in here is driven to grow this company as quickly and effectively as possible, and you can feel that energy when you walk in the door. Hungry also because there is food everywhere all the time.

John

Business Development Manager

What projects are you most excited about?

One of the most exciting features on the horizon is Order Ahead for our popups. Order Ahead is a game changer for professionals on the go, giving them the ability to bypass unpredictable lines. It’s a huge challenge, some companies (including Starbucks) took years perfecting their programs into well-oiled machine. We’re up for the challenge!

Bri

Senior Product Manager

How does the company support your career growth?

Within the engineering department at Fooda, there are two career tracks - technical and management. On the technical track you'll learn how to solve challenging computer science problems. On the management track you'll learn how to lead a team of people. Engineering managers at Fooda do a great job guiding you down whichever path you choose.

Jake

Senior Software Engineer

How do your team's ideas influence the company's direction?

We set annual goals for the company and measure ourselves against them. With this as the guide, we expect our teams to identify and advocate for ideas that get us there. I can point to ideas from teams all over the company - technology, sales, account management - that became an impactful part of our business strategy or technology platform.

Jason

Chief Product Officer

How has your career grown since starting at the company?

When I joined Fooda, my goal was to memorize all of our 100+ partners. Five years later, I’m managing a team of 6 people and we manage the daily operations for 100+ events per day! I’m so grateful that in such a short time I've been able to grow personally and professionally with Fooda. My mantra – the work doesn’t get easier, you just get better!

Paige

Popup Account Manager

What are Fooda Perks + Benefits

Fooda Benefits Overview

A few things Fooda will hook you up with:
- Competitive market salary and stock options based on experience
- Comprehensive health, dental and vision plans
- 401k matching and flexible spending account
- Paid maternity and parental leave benefits
- Flexible spending accounts
- Laptop and peripherals of your choice
- Daily subsidized lunch program (ours!) and free food and beverages in the office
- A fulfilling, challenging adventure of a work experience

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
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