Home Chef
Home Chef is a meal solution provider through online meal kit delivery service and in store.
Chicago, IL

Operations Excellence Manager at Home Chef

| Chicago
Sorry, this job was removed at 5:24 a.m. (CST) on Friday, February 11, 2022
Find out who's hiring in Chicago.
See all Operations jobs in Chicago
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Founded in 2013, Home Chef is the leading meal solutions company with both a retail and online presence. Available online at homechef.com and in retail at more than 2,100 Kroger grocery stores, Home Chef is committed to inspiring and enabling more people to cook simple, delicious meals, no matter how busy they are.

Similar to our recipes, we recognize that variety is the spice of life, and therefore, our employees also bring their uniqueness and color to our fantastic team. We’re eager to work with humble team players and pragmatic next-level thinkers to innovate on Home Chef’s offerings. 

While most of us continue to work remotely, our newly renovated headquarters at the Old Post Office is open for voluntary return to work. Our organization is closely following the evolving COVID-19 pandemic and will share updates on our 2022 return to the office plan as soon as any decisions are made.


Sometimes referred to as Home Chef’s operations “SWAT” team, the Ops Ex team works on cross-functional initiatives that help to define the future state of the operations organization. The team prides themselves on being great problem solvers and thought partners. The Ops Ex team is a key partner to the fulfillment team, creating and maintaining technologically-driven tools to enable more efficient processes, and serving as the operations organization’s center for strategy development. The Manager, Operations Excellence helps lead the strategy function, and the ‘digital SWAT’ function, which runs KPI reporting, demand forecasting, and data analytics. The Manager Is responsible for supporting the priorities and expectations of the team, delivering strategic recommendations, and acting as a key subject matter expert and partner to fulfillment teams.

Team Leadership:

  • Run regular and ad-hoc meetings, maintaining close regular contact with all team members
  • Host routine 1:1 meetings with the digital SWAT team developing talent and coaching performance
  • team of analysts and programmers to work collaboratively to deliver results

Maintain morale and a healthy, productive working culture:

  • Align team structure with business priorities and recruit high-caliber individuals to join the team

Setting strategic priorities:

  • Help develop strategic priorities for the team in line with the company’s overall strategic priorities
  • Oversee fulfillment KPIs & reporting; use data to identify highest-impact project work
  • Help team to structure project work and deliver clear, data-driven recommendationsDrive project work from strategy to project recommendation and partner with CI team for implementation with the fulfillment teams.

Strategic Project Work:

  • Own highest priority and impact project work as necessary. Includes analysis, project management, and strategic recommendations
  • Support 3rd party vendors with tools and guidance to coordinate delivery between sites and customers
  • Continuously optimize production plans and planning tools to support plant function

Collaboration with operations technology team:

  • Develop V1.0 of tools and reporting to support efficiency and quality improvements at the plants
  • Act as conduit between plants and IT for targeted quick support and results
  • Partner with operations technology team as business lead in the development of technology-driven applications to implement in the plants

Qualifications:

  • 2+ years of experience in a strategic role preferably with people management and a focus on operations
  • Consulting and/or MBA background preferred but not required
  • Excellent analytical skills; strong capabilities in Excel, Google Sheets and Google Scripts
  • Experience with Javascript, HTML, CSS, Python & common coding languages 
  • Continuous improvement mindset
  • Strong prioritization and project management skillsExcellent communication skills, with experience creating buy in with a range of stakeholders such as hourly employees, customers, suppliers, and executives
  • Proactive in identifying problems and finding innovative solutions
  • Ability to understand the big picture as well as exceptional attention to detail
  • Skilled at dealing with ambiguity and working in a fast-paced environment
  • Experience spearheading execution on large-scale, high-impact projects
  • Experience in a fast-paced, high-growth environment

  • The requirements listed above are representative of the knowledge, skill, ability and/or other characteristics needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.

#LI-LM1

Perks and benefits:
- Candidates can experience Home Chef as a customer - enter promo code PEOPLE30 for $30 off your first order!
- Medical, dental, vision, life and disability insurance available
- Paid holidays, sick time and vacation time
- 401k program
- Flexible spending accounts for qualified medical, dependent care, parking, or transit expenses

How We Work Together

We are humble team players. 
We are warm and gracious with team members and customers. We seek feedback to improve ourselves - and respectfully listen to and accept input.

We are pragmatic next-level thinkers.
We come up with novel and unique ideas. We explore new strategies to avoid being constrained by conventional thinking. 

We take ownership.
We approach ambiguous problems, prepared to dive in, get curious, and learn more. We are results-driven, always challenging ourselves to exceed goals.

Be at Home at Home Chef

We all show up authentically at Home Chef. Our team includes individuals with a variety of identities, backgrounds, and perspectives. You can trust that you’ll be able to bring your whole self to an inclusive and enjoyable workplace. 

We welcome people of all races, colors, religions, national origin or ancestry, sex (including sexual identity), age, physical or mental disabilities, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged/sealed convictions, or any other legally recognized protected basis under federal, state, or local law.

Home Chef is committed to the full inclusion of all qualified individuals. As part of this commitment, Home Chef will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact our People team at [email protected]

Home Chef is an equal opportunity employer.

To view the California Applicant Notice click here

See More
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

Located in the iconic Old Chicago Post Office. The office is easy to get to by various train and bus stops being close by. https://post433.com/

Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • OptimizelyAnalytics
    • IllustratorDesign
    • SketchDesign
    • AsanaManagement
    • TrelloManagement
Previous
Next

What are Home Chef Perks + Benefits

Culture
Volunteer in local community
We offer volunteer days at The Greater Chicago Food Depository. Our Employee Resource Groups are actively engaged in volunteer events throughout the year.
Partners with Nonprofits
Home Chef has partnerships with The Greater Chicago Food Depository and Feeding America.
Friends outside of work
Eat lunch together
Intracompany committees
HC Connect is our internal team who puts together social events and programs for our teams
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
CookOUT (LGBTQ+), Black ERG, Parents Group, Women's Group and Home Chef DEI Council
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
You know your schedule best!
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Home Chef hosts company outings Semi-annually.
Free Daily Meals
Weekly Fooda credit which equals to one company paid lunch per week .
Game Room
Our game room includes ping pong, board games and video games
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted at team's discretion.
Parking
Recreational Clubs
Home Office Stipend for Remote Employees
We are currently offering $50 per month to all remote employees to help pay for home office expenses
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Home Chef hosts lunch and learn meetings once per quarter.
Promote from within
Paid industry certifications

Additional Perks + Benefits

We are always looking at new perks and benefits to offer to our employees.

An Insider's view of Home Chef

What’s the vibe like in the office?

Home Chef is all about building relationships and getting to know team members on a personal level. Our new office was designed with the idea of being at “home” in mind. There are lounge chairs and collaborative spaces where we are constantly meeting with co workers from different teams to brainstorm and ideate!

Mel Rocha Cheng

Retail Brand Manager

How do you collaborate with other teams in the company?

Being on the New Product Development team, we are very fortunate in the fact we get to interact with almost every team at Home Chef! In my role specifically, I have the chance to utilize my interest and core skill set in consumer and data insights to help inform our cross-functional teams of different lanes of innovations we can take next!

Scott Milling

Senior Insights Analyst, New Product Development

What are some things you learned at the company?

One of the greatest lessons I’ve learned here at Home Chef is what it means to have great leadership. 2020 has been one of the most chaotic years I’ve ever experienced in Operations but having a management team that cares about getting the job done AND ensuring the teams well-being has been such an amazing learning experience!

Jamie Marshall

Special Projects Manager, Operations

What unique initiatives do you have that encourage innovation?

We do a great job weaving innovative thinking into our day-to-day and make it a priority so much that we have “curiosity” as one of the core values for the company. The tech team holds regular brainstorming and competitor tear-down sessions and day-long “hackathons” where we’ll focus on solving a specific problem or building a certain product.

Katie Bevier

CTO

How does the company support your career growth?

Home Chef is constantly growing and moving forward so things never get boring or stagnant. There are plenty of opportunities to grow professionally and to move forward within the company because we are empowered to speak up and to contribute.

Nigel Palmer

Executive Chef

More Jobs at Home Chef