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Operations Lead

| Chicago
Please fill out our short survey here: https://www.cindexinc.com/c/DEBB53 . You will then be asked to upload your resumé.
Apply now

Are you the go-to tech expert in your circles?  Would you almost feel at home with the cast of the Big Bang Theory?

If you're nodding your head right now, our Operations Lead role might be for you.

Our Operations Lead role keeps our company running smoothly. In this role, you will keep our kiosks online and our customers happy. You'll employ your excellent problem-solving skills to fix complicated problems . You never settle for anything less than perfection, so you'll find the day-to-day tasks right in your wheelhouse. 

You already retain facts and processes very well  -- you may be a great contributor at Trivia night, or surprise people with vivid details from conversations a long time ago.  You may come off as rigid because you prefer to adhere to trusted process and procedure, but you pride yourself on these traits, because you know it guarantees a job well done.

PrintWithMe is innovative technology company that deploys wireless print kiosks nationwide.  Your typical day will consist of masterfully handling issues that arise in the field and managing a pipeline of new location installations.  You should enjoy working in a fast-paced environment, and not be phased by managing several competing priorities at the same time.  You can contribute directly to refining the processes that run our operation - we listen to any and all ideas put in front of us.

 Primary Role Responsibilities

  1. Problem solving You will be a go-to person on the team to solve technical problems with our fleet of kiosks nationwide. You will be trained on the details, of course.

  2. Go-Live Implementation –You will execute the “go live” process from the hand-off after the sales team wins a set of locations, to device preparation and installation.

  3. Client support – You will interface with our clients when they have technical questions about our solution or need help getting set up.

  4. Customer support – You may occasionally interact with end-consumers when they have issues with their print jobs.

 

Competencies

·      Problem solving. You like solving problems – big and small – and take novel approaches to do so.

·      Detail orientation. This is the most important competency in our role. You get things right. (Nearly) every time.

·      Professionalism. You can interact with clients in a professional manner.

·      Efficiency. You produce significant output with minimal wasted effort.

·      Curiosity. You have a curious mind to continuously learn more about our processes and business domain, with the end-goal of championing new ideas to improve them.

·      Technological fluency. You feel “at home” working with technology and adapting it to your own life.

·      High standards. You expect personal performance and team performance to be nothing short of the best.

·      Follow-through. You live up to verbal and written agreements, especially for delivery dates.

·      Proactivity. You can act to fix something without being told to do so. You bring new ideas to the operations team to improve processes.

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Please fill out our short survey here: https://www.cindexinc.com/c/DEBB53 . You will then be asked to upload your resumé.
Apply now
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Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • PhotoshopDesign
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail

Location

118 N Peoria St, Chicago, IL 60607

An Insider's view of PrintWithMe Inc

What’s the vibe like in the office?

The vibe in the office is fantastic, it's professional but fun, with everyone working towards one group goal and hustling to help each other out. Team members at the office are respectful, honest, direct, and appreciative of everyone's time and efforts. It's a truly special place with special people that come together everyday.

Brad

Director of Business Development

How do you collaborate with other teams in the company?

Working with a small and close-knit team also means fostering friendships, contributing your time and skills and sharing responsibilities whenever you see fit. The open office concept promotes cross-departmental collaboration because there's no better way to solve a problem than turning to a team-mate who's just one desk away!

Kim

Marketing

How has your career grown since starting at the company?

My time with PrintWithMe has delivered unparalleled insight into the inner workings of a company. Through working on a small team all united towards the same goal, I have received specific and actionable guidance from leaders who have a thorough understanding of my strengths and weaknesses and the experience to help me improve.

Kevin

Account Executive

How do your team's ideas influence the company's direction?

I love when teammates bring their unique and creative ideas to the table. In fact, most of our best ideas have been employee-generated. In the last few months, we have opened new markets, launched new marketing campaigns, and overhauled processes due to employee-created initiatives.

Jonathan

CEO

What are some things you learned at the company?

Working here has taught me the value of realizing the bigger picture. Because our team is so supportive and close-knit, I have a great understanding of how each piece comes together to build the PrintWithMe grid. I wouldn't have this opportunity anywhere else, and am grateful to have learned how to manage a network like ours in every aspect.

Katie

Operations Lead

What are PrintWithMe Inc Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Perks & Discounts
Casual Dress
Professional Development Benefits
Job Training & Conferences
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Please fill out our short survey here: https://www.cindexinc.com/c/DEBB53 . You will then be asked to upload your resumé.
Apply now
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