Operations Manager, Product Intelligence at SPINS LLC

| Chicago
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Who we are.

For 20 years, our mission has been to increase the presence and accessibility of natural and organic products to encourage healthier and more vibrant living. By leveraging SPINS’ industry-leading proprietary data and analytics, our technology enables deeper, more engaged relationships between Retailers, Brands and Consumers through our platform, web, and mobile products. At the core of our work lies a passion to create a culture of sustainable health & wellness.

The Operations Manager, Product Intelligence oversees the development and ongoing prioritization and work queue of UPCs entering the Product Intelligence (PI) attribute database. This role will work closely with other internal teams such as customer support, data operations and product managers to effectively manage the queue of UPCs requiring a range of PI attributes and shape the mechanical turk needed to meet specified thresholds.

This person will leverage sound data analysis to proactively examine and improve UPC and attribute processes. Much of the improvements will focus on creating efficiency and increasing UPC and attribute throughput in order to propogate a variety of PI attribute offerings.

This people management role requires an individual who leads by example, possesses conflict management and natural curiosity. This driven, inquisitive and agile person should possess a strong, data-driven business sense paired with proactive interest in learning new technologies.

What You Will Do

  • Serve as the point of contact for UPC prioritization, proactively managing UPC workload and assignments across PI team members
  • Oversee PI’s attribute discovery function to ensure productivity, efficiency and integrity of UPC attribution added to PI’s product database
  • Track and communicate ongoing UPC prioritization and attribute completion by providing status updates and reports to enable data-driven actions
  • Develop and maintain KPIs to measure throughput and performance of PI Attribute Discovery team, including breadth of UPCs entering PI’s product database, pipelines for UPC activation, level of effort, etc.
  • Proactively find and implement opportunities to improve PI attribute methodologies through data interpretation and analysis, project planning, clear communication and analyst training, seizing opportunities to increase efficiency and improve accuracy
  • Support PI team managers and team members to meet collective department objectives for enhanced attribute and hierarchy efficiency, improved attribute data delivery, expanded UPC coverage, etc.
  • Develop & refine attribute processes and documentation guidelines related to PI Attribute Discovery, such as new UPC, Brand Position and Private Label classifications
  • Interview, mentor and train direct reports, providing feedback while supporting change management, learning and skill development through collaborative projects.
  • Build strong relationships across teams and with our internal customers to understand UPC and attribute deliverables and needs that impact PI UPC prioritization and attribute methodologies
  • Formulate improvements, define methodologies, best practices, and techniques to improve attribute data discovery processes
  • Explore, plan and implement projects for various Product Intelligence data and business initiatives and programs
  • Handle competing priorities and heavy project workloads; manage difficult feedback

What You Bring

While your talent and experience matters most, we have to mention these qualifications matter to us:

  • Bachelor’s degree, preferably in business or a science-related field
  • Ability to work independently as well as part of a cross-functional team
  • Self-motivated; able to work effectively in a fast-paced environment under pressure, adhering to deadlines
  • Adept at learning new technologies and business functions, working proactively to problem solve and take initiative
  • Familiarity with excel, file editor, relational databases, and/or other data management tools
  • Ability to analyze raw volumes of data to perform trend analysis or other insights
  • Desire to understand and interpret simple coding language, database infrastructure, and data structure

We’re even more impressed if you bring along your:

  • BA/BS Bachelor’s Degree – 4 year degree in technology, science, operations management
  • Experience in data operations, data management or equivalent
  • Exposure to manufacturing settings
  • Ability to work effectively in a fast-paced environment under pressure, adhere to deadlines, deliver high-quality results and manage competing demands
  • Entrepreneurial drive to take ownership and lead a team
  • Competence in relational data management tools and basic coding language such as Access, Postgres, SQL, etc.
  • Demonstrated ability to engage, lead, influence and communicate
  • Strong leadership skills – must be able to work across departments and management levels
  • A strong business sense – ability to create strategy and execution in ambiguous environments
  • Strength in resolving conflicts and negotiating for optimal outcomes while simultaneously taking a confident stand to solving problems
  • Strong ability to analyze raw volumes of data to perform trend analysis or other insights

Qualifications Desired:

  • Experience in food, dietary supplements, and/or personal care product labeling/regulatory knowledge
  • Exposure to retailer or consumer packaged goods data
  • Advanced capabilities with power BI, SQL, or other large file editing and business intelligence applications
  • Exposure to XP or other Agile engineering teams
  • Exposure to Google Cloud Platform (or AWS or Azure)
What SPINS Offers

When we began working from home in 2020, we were committed to keeping the healthy and active SPINS culture for our employees. Keeping the culture is high priority to us as we have continued to hire and onboard new employees even while we worked remotely. We listen to employee feedback as we plan when and how we will return to the office in the future. While we can’t have some of our favorite in-office perks (plenty of snacks, onsite gym, and bike storage), we’ve continued to find ways to stay true to SPINS:

  • Virtual yoga, HIIT, and Kinstretch classes each week
  • Each employee is allotted 8 hours to use to volunteer with an organization of their choice.
  • Stay connected with other SPINS employees for a weekly PELOTON ride together
  • Direct – We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback.
  • Determined – We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action.
  • Passionate – We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths.
  • Collaborative – We leave our egos at the door, believing that working together we will produce an outcome that’s greater than each individual contribution.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • HiveDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • IllustratorDesign
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail
    • Adobe CampaignLead Gen


We are just steps from the Merchandise Mart, located in the bustling River North neighborhood of Chicago.

An Insider's view of SPINS LLC

What’s the vibe like in the office?

The beauty of our mission lies in the fact that we're impacting all consumers to live healthier and more vibrant lives, and this transcends to our own team members within the office. With our mission in mind, we cultivate an office environment and culture where we support team members to live their best lives.


Chief People Officer

How do you collaborate with other teams in the company?

Knowing motives, responsibilities and objectives is key in building functional cross collaboration. If you take ownership of this and do your own research (look up their org chart, LinkedIn profiles, read through work produced) in conjunction with asking questions this goes a long way to mutual understanding.


VP, Customer Success

How has your career grown since starting at the company?

Over the years, I've worked for both corporate and not for profit organizations and SPINS feels the most nurturing and organic. Individuals and teams are empowered to define a path to success. If you are curious and passionate, you can forge multi-disciplinary partnerships & make a difference beyond the boundaries of your specific department/role.


Senior Product Owner

How do you empower your team to be more creative?

We have a unique culture where our decision making is not encumbered by heavy processes like those at multi-billion dollar companies and at the same time, in the last few years, our leadership team has added structure that adds rigor to our operations and product development.


SVP, Product & Designs

What are SPINS LLC Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Salt and Light Coalition is a grassroots movement mobilizing individuals and organizations to empower survivors of trafficking to live meaningful and purposeful lives. - https://saltandlightcoalition.
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Pair programming
Open office floor plan
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Paid Maternity & Paternity Leave: SPINS provides six weeks of paid maternity leave (or more broadly speaking, primary caregiver leave), and six weeks of paid paternity leave (or secondary caregiver leave).

Flexible Schedule: Our teams offer flexible options to serve business goals and accommodate personal needs.

Full access to SPINS’ comprehensive wellness program "Vibrancy 360" which includes: chef led cooking demonstrations, yoga, natural/organic fare in kitchens, office gym with personal training sessions, running club, volunteer opportunities, massages, meditation, in-office happy hours

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