Operations Manager

| Chicago
To apply, fill out our short personality survey and then upload your resume here: https://www.cindexinc.com/c/DEBB53
Apply now

Operations Manager, Full-Time, Chicago, IL

Chicago, IL

We are seeking a dynamic Operations Manager to join our growing team in River North. This important role is responsible for the day-to-day management of our operations and customer support teams.

The ideal candidate we are seeking must be an organized and proactive individual. This person breaks down complexity into simple parts, and designs efficient processes to help improve productivity. The ideal candidate communicates clearly and often. We are seeking an individual with high degrees of follow-through, attention to detail, accuracy, and urgency in their work.

At PrintWithMe, our technology is used by thousands of users each day. We save our dear customers from the woes of traditional printer problems by providing an innovative kiosk print solution in public spaces nationwide. Reliability is the key part of our value proposition and it’s why we need a detail-oriented Operations Manager at the helm.

Everyday responsibilities in this role:

  • Design, implement, and improve processes in the operations and customer service areas
  • Manage, lead, and inspire a team of 3 direct reports
  • Work cross-departmentally to understand and meet stakeholder needs
  • "Lead from the front" to help execute the operations and C.S. work when needed
  • Do “whatever it takes” to get urgent projects and tasks done
  • Work evening and weekend hours occasionally when needed to pitch in or to fill out schedule gaps

More about this role...

  • You will use metrics and adopt new technology platforms to drive innovative change in areas such as productivity, quality, customer satisfaction scores, and contact rates
  • You will your direct reports through implementation of goals, objectives, policies, procedures and work standards
  • You will work your team to help them attain their individual goals, creating professional growth tracks for the people that make our brand shine on the front lines
  • You will report into the CEO/Founder of the company, who will help you prioritize areas for improvement in the operations and customer support areas of the company

Beneficial Experience

  • 5+ years of operations or related experience, including leading and growing a team
  • Operational wiz with a strong understanding of operational processes, especially in-time critical support
  • Technology wiz with a sharp mind for tech-related troubleshooting
  • Experience vetting, operationalizing and managing operational functions
  • Expertise with CRM systems, including the ability to analyze metrics for decision making and operational changes
  • Expertise creating efficient spreadsheets and information management systems
  • Excellent written and verbal communications
  • Proven leadership and employee development experience
  • Experience in measuring and reporting metrics based goals

Compensation and Benefits

  • Competitive base and periodic bonus potential, commensurate with experience
  • A meaningful grant of stock options in the company, vesting over 4 years
  • Subsidized health and dental plans to choose from
  • 15 paid vacation days per year
  • Direct involvement helping a venture-backed technology startup scale nationwide

HOW TO APPLY

If, by now, you are at the edge of your seat because our job description matches your personal strengths, we would love to have a conversation with you about this role. Please click the link below to apply.

You will apply through our Candidate Portal at https://www.cindexinc.com/c/DEBB53 . You will complete a 7-minute personality survey to demonstrate your operations mindset and then upload your resume. Thank you for your interest!

Read Full Job Description
To apply, fill out our short personality survey and then upload your resume here: https://www.cindexinc.com/c/DEBB53
Apply now
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Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • PhotoshopDesign
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail

Location

118 N Peoria St, Chicago, IL 60607
118 N Peoria St, Chicago, IL 60607

Insider's spotlight

What’s the vibe like in the office?

The vibe in the office is fantastic, it's professional but fun, with everyone working towards one group goal and hustling to help each other out. Team members at the office are respectful, honest, direct, and appreciative of everyone's time and efforts. It's a truly special place with special people that come together everyday.

Brad

Director of Business Development

How do you collaborate with other teams in the company?

Working with a small and close-knit team also means fostering friendships, contributing your time and skills and sharing responsibilities whenever you see fit. The open office concept promotes cross-departmental collaboration because there's no better way to solve a problem than turning to a team-mate who's just one desk away!

Kim

Marketing

How has your career grown since starting at the company?

My time with PrintWithMe has delivered unparalleled insight into the inner workings of a company. Through working on a small team all united towards the same goal, I have received specific and actionable guidance from leaders who have a thorough understanding of my strengths and weaknesses and the experience to help me improve.

Kevin

Account Executive

How do your team's ideas influence the company's direction?

I love when teammates bring their unique and creative ideas to the table. In fact, most of our best ideas have been employee-generated. In the last few months, we have opened new markets, launched new marketing campaigns, and overhauled processes due to employee-created initiatives.

Jonathan

CEO

What are some things you learned at the company?

Working here has taught me the value of realizing the bigger picture. Because our team is so supportive and close-knit, I have a great understanding of how each piece comes together to build the PrintWithMe grid. I wouldn't have this opportunity anywhere else, and am grateful to have learned how to manage a network like ours in every aspect.

Katie

Operations Lead

What are PrintWithMe Inc Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Perks & Discounts
Casual Dress
Professional Development Benefits
Job Training & Conferences
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To apply, fill out our short personality survey and then upload your resume here: https://www.cindexinc.com/c/DEBB53
Apply now
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