Operations Manager

| Chicago
To apply, fill out our short personality survey and then upload your resume here: https://www.cindexinc.com/c/DEBB53
Apply now

Operations Manager, Full-Time, Chicago, IL

Chicago, IL

The Operations Manager we are actively looking for is the epitome of a versatile person.  Big-picture thinker on one-hand, and productive implementer on the other - this person is excellent at both planning things out and getting things done.

Our ideal candidate naturally breaks down complexity into simpler parts and has a unique gift for designing processes and procedures to make organizations run efficiently.  This person communicates these policies and procedures proactively with the wider team, and follows through to make sure they're being adopted.

At PrintWithMe, our technology is used by thousands of end-users and partners each day. We save people from the woes of printer problems, by providing a reliable printing kiosk solution in public and private spaces across the country. Reliability is the key part of our business plan – it’s why our loyal customers love us – and it’s why we need the right detail-oriented Operations Manager at the helm of the operations team. Your personal M.O. is to deliver projects on time and with perfection.  

When prioritizing schedules and planning logistics, you are the most efficient person you know. You have an impeccable eye for detail and planning. You may come off as impatient sometimes, but at least nothing slips through the cracks when you’re in charge. You have the foresight to predict issues before they are on the horizon, and you can effectively plan to avoid them.

You are good at working with people across the company to get things done.  You are good at holding people accountable on your own team and on other teams. In this role, you will have a technically-oriented Operations Lead reporting into you, with the potential for more direct reports as the company expands. 

If you have gotten this far and you believe this role is a match for your unique skills, we have a team and culture of winning that needs someone exactly like you.  We would love to have a confidential conversation with you about our opportunity.  Please click the link below to reach out to us.

Everyday responsibilities will include:

  1. Design and implement processes that improve our operational KPIs
  2. Work cross-departmentally to ensure smooth handovers of information
  3. Communicate operational progress effectively across the organization
  4. Manage, lead, and inspire people who report into you
  5. Hold yourself and others accountable to success
  6. Do “what it takes” to get the job done

 

We’re looking for an experienced leader who will grow, train and develop our team of operations problem solvers. 

You will Lead and Improve…

  • Direct and implement improvements in the daily operations of PrintWithMe’s Operations Team

  • Anticipate change, identify trends, and utilize metrics to ensure Operations is positioned for success

  • Provide leadership, guidance, motivation and training to teammates through implementation of goals, policies, procedures and high work standards

  • Maintain a high brand and service standard while promoting the image of PrintWithMe in a professional and positive manner

  • Collaborate with internal leadership to continuously iterate on a better customer experience

  • Will manage many different internal and external stakeholders' needs and requirements

 

You will build…

  • Focus on scale without sacrificing quality – we are growing quickly and need to make sure we continue to do so

  • Lead strategic operational growth to build a cohesive, world-class team

  • Use metrics and technology to drive innovative change in areas such as productivity, quality, NPS and contact rate

  • Develop your direct reports through implementation of goals, objectives, policies, procedures and work standards

  • Work with the team to attain individual goals, creating professional growth tracks for the people that make our brand shine

 

Beneficial Experience

  • 5+ years of operations or related experience, including leading and growing a team

  • Operational wiz with a strong understanding of operational processes, especially in-time critical support

  • Technology wiz with a sharp mind for problem-solving and troubleshooting

  • Experience vetting, operationalizing and managing operational functions

  • Expertise with CRM systems, including the ability to analyze metrics for decision making and operational changes

  • Excellent written and verbal communications 

  • Proven leadership and employee development experience

  • Experience in measuring and reporting metrics based goals

Read Full Job Description
To apply, fill out our short personality survey and then upload your resume here: https://www.cindexinc.com/c/DEBB53
Apply now
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Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • PhotoshopDesign
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail

Location

118 N Peoria St, Chicago, IL 60607
118 N Peoria St, Chicago, IL 60607

Insider's spotlight

What’s the vibe like in the office?

The vibe in the office is fantastic, it's professional but fun, with everyone working towards one group goal and hustling to help each other out. Team members at the office are respectful, honest, direct, and appreciative of everyone's time and efforts. It's a truly special place with special people that come together everyday.

Brad

Director of Business Development

How do you collaborate with other teams in the company?

Working with a small and close-knit team also means fostering friendships, contributing your time and skills and sharing responsibilities whenever you see fit. The open office concept promotes cross-departmental collaboration because there's no better way to solve a problem than turning to a team-mate who's just one desk away!

Kim

Marketing

How has your career grown since starting at the company?

My time with PrintWithMe has delivered unparalleled insight into the inner workings of a company. Through working on a small team all united towards the same goal, I have received specific and actionable guidance from leaders who have a thorough understanding of my strengths and weaknesses and the experience to help me improve.

Kevin

Account Executive

I love when teammates bring their unique and creative ideas to the table. In fact, most of our best ideas have been employee-generated. In the last few months, we have opened new markets, launched new marketing campaigns, and overhauled processes due to employee-created initiatives.

Jonathan

CEO

Working here has taught me the value of realizing the bigger picture. Because our team is so supportive and close-knit, I have a great understanding of how each piece comes together to build the PrintWithMe grid. I wouldn't have this opportunity anywhere else, and am grateful to have learned how to manage a network like ours in every aspect.

Katie

Operations Lead

What are PrintWithMe Inc Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Perks & Discounts
Casual Dress
Professional Development Benefits
Job Training & Conferences
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To apply, fill out our short personality survey and then upload your resume here: https://www.cindexinc.com/c/DEBB53
Apply now
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