Echo is seeking an accountable and resourceful Operations Specialist in our Premier Client Management department to support our largest accounts with attention to detail, flexibility, and a drive to learn.

The Premier Client Management (PCM) team is focused on operational excellence and strategic account growth of Echo’s top National truckload clients. You will help achieve team goals by executing the day-to-day operational processes of the account team including but not limited to load building, appointment scheduling and track and trace ensuring we exceed customer expectations. Working closely within your team, you will execute all necessary functions based on the needs of the client and of PCM.

You:

• Are always one step ahead, you know how to identify where help is needed and offer it before you’re asked
• Have the ability to learn how build and schedule loads to set our sourcing teams up for success
• Can solve any problem that’s thrown your way
• Possess a truckload background or a strong desire to gain knowledge of the market and industry trends
• Thrive in fast-paced environment and can shift priorities effortlessly

 We:

• Value collaboration, intellectual honesty, go-getters, positive energy, and we never stop seeking ways to get better
• Put our customers' needs into everything we do
• Care about your career development as much as you do
• Work hard and Win
• Offer competitive compensation and benefits packages, challenging projects, company-wide events, co-workers you like working with and a sense of community you won’t find anywhere else

Responsibilities:

• Utilize Echo’s proprietary software to build all shipments assigned to the team
• Schedule pickup and delivery appointments based on customer specific needs and priorities
• Track and Trace loads internally/externally based on milestones
• Escalate track and trace issues/non-responses to AE
• Monitor emails
• Retrieve and upload all necessary invoices and paperwork and resolve any discrepancies in a timely manner as a back up to PCM’s Accounting Coordinator.

Requirements:

• Earned College degree
• Task oriented
• Ability to follow standard operation procedures with little oversight
• Enjoy working in a team environment but complete their own deliverables daily
• Professional, courteous, and cooperative
• Reliable and willing to learn

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.