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Operations Specialist

| Chicago

 Job Responsibilities and Activities

  • Develop and maintain positive customer relations required to ensure superior customer satisfaction
  • Receive and handle customer calls and email requests for services
  • Manage real-time inquires while keeping track of and responding to commitments to follow up with customer/affiliate inquires
  • Identify, research, and resolve customer issues using the company’s web-based systems and databases
  • Source new affiliates to perform required services, as needed
  • Resolve or escalate all disputes or un-satisfied service confirmations
  • Remain on the queue and address all requests 
  • Maintain open communication with affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
  • Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers
  • Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
  • Enter information into our database and ensure consistency and accuracy
  • Manage the scheduling and completion of all services assigned by customers
  • Spend time on the queue and handling customer questions
  • Role model and demonstrate professionalism in communication, relationship development, customer service, etc.
  • Shift flexibility may be required
  • Other duties/special projects, as directed

Qualifications and Education Requirements:

  • Associate’s Degree or equivalent work experience
  • Strong written and verbal communication skills
  • Strong Microsoft product skills, very strong Excel skills and a facility for numbers – understand how to manage a spread sheet
  • Flexibility, adaptability and able to juggle multiple projects and priorities in a fast-paced environment
  • Strong alignment to our company values - Entrepreneurial Spirit, One Team, Passion for Service, and Integrity
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Location

875 North Michigan Avenue , Chicago, IL 60611

What are SMS Assist Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

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