We believe that when passionate people are able to spend less time struggling with technology, they can spend more time on what matters - like teaching children, running businesses, keeping airports safe, and connecting disaster victims with relief. That’s the real power of simplicity. Cisco Meraki is the leader in cloud-managed IT, thanks to our creative, inclusive, fearless team that is driven to simplify technology so the world can simply work!

At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest-growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.

The Meraki Team is seeking an Operations Order Administrator to support the Operations and Sales teams in either Chicago, IL or Bay Area, CA. This opportunity requires an experienced individual with high attention to detail, excellent problem-solving abilities, and a can-do attitude! Please see the hour details for Central and Pacific time zones in the requirements section.

What You Will Do:

• Order processing – ensuring daily quotas are hit; validating information from the customer to confirm all requirements are met; advancing or expediting orders as required by customers
• Customer service/support – handling inquiries from internal and external parties regarding operation policies and procedures via email, phone, chats and in-person
• Communicate effectively and clearly with distributors, partners, and customers
• Ensure customer satisfaction and provide professional follow-ups to address any inquiries that require additional information
• Other miscellaneous tasks that may be required of the role (running reports, monitoring order flow, etc.)

You are:

• A Problem-solver. You can identify problems and know when to think systematically & when to think creatively to find an easy solution. You like to work independently but also enjoy collaborating with the team
• Detail orientated. You look at the big picture and its details. You recognize patterns that connect the little things and can make a conscious effort to understand causes instead of just the effects
• Self-starter. You acknowledge and seize new opportunities everywhere and in everything you do. You always take the initiative and are motivated by growth, not by the satisfaction of needs
• Multitasker. You are ambitious and disciplined, someone who masters the art of prioritization with a positive attitude. You are an enthusiast by nature & someone who is always open to working on whatever comes your way

Requirements:

• Ability to work late shift schedule 11am -7pm or 12pm - 8pm (Central) or normal hours 9am - 6pm (Pacific) and accommodate schedule changes for End of Year, Public Holidays, and during the End of Quarter period
• 1-2 years+ experience working with data entry, customer service, or similar experience
• Familiarity with Salesforce.com or other CRM systems is a bonus
• Familiarity with Microsoft Office programs, such as Word, Outlook, Excel
• Excellent organizational and collaboration skills
• Ability to work in a constantly evolving environment
• College Degree preferred

Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Compensation Range: $36,900 USD - $67,200 USD 

Message to applicants applying to work in the U.S.: When available, the salary range posted for this position reflects the projected hiring range for new hire salaries in U.S. locations. For non-sales roles, the hiring ranges reflect base salary and do not include bonuses, equity, or benefits. Hiring ranges for sales positions include base and incentive target, and do not include equity or benefits. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.