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Cisco Meraki
Cisco Meraki simplifies powerful technology so that passionate people can focus on their mission.
Chicago, IL

Operations Support Coordinator, Orders Administrator at Cisco Meraki (Chicago, IL)

| Chicago
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We believe that when passionate people are able to spend less time struggling with technology, they can spend more time on what matters - like teaching children, running businesses, keeping airports safe, and connecting disaster victims with relief. That’s the real power of simplicity. Cisco Meraki is the leader in cloud-managed IT, thanks to our creative, inclusive, fearless team that is driven to simplify technology so the world can simply work!

At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest-growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.

The Meraki Team is seeking an Operations Order Administrator to support the Operations and Sales teams in either Chicago, IL or Bay Area, CA. This opportunity requires an experienced individual with high attention to detail, excellent problem-solving abilities, and a can-do attitude! Please see the hour details for Central and Pacific time zones in the requirements section.

What You Will Do:
  • Order processing – ensuring daily quotas are hit; validating information from the customer to confirm all requirements are met; advancing or expediting orders as required by customers
  • Customer service/support – handling inquiries from internal and external parties regarding operation policies and procedures via email, phone, chats and in-person
  • Communicate effectively and clearly with distributors, partners, and customers
  • Ensure customer satisfaction and provide professional follow-ups to address any inquiries that require additional information
  • Other miscellaneous tasks that may be required of the role (running reports, monitoring order flow, etc.)
You are:
  • A Problem-solver. You can identify problems and know when to think systematically & when to think creatively to find an easy solution. You like to work independently but also enjoy collaborating with the team
  • Detail orientated. You look at the big picture and its details. You recognize patterns that connect the little things and can make a conscious effort to understand causes instead of just the effects
  • Self-starter. You acknowledge and seize new opportunities everywhere and in everything you do. You always take the initiative and are motivated by growth, not by the satisfaction of needs
  • Multitasker. You are ambitious and disciplined, someone who masters the art of prioritization with a positive attitude. You are an enthusiast by nature & someone who is always open to working on whatever comes your way
Requirements:
  • Ability to work late shift schedule 11am -7pm or 12pm - 8pm (Central) or normal hours 9am - 6pm (Pacific) and accommodate schedule changes for End of Year, Public Holidays, and during the End of Quarter period
  • 1-2 years+ experience working with data entry, customer service, or similar experience
  • Familiarity with Salesforce.com or other CRM systems is a bonus
  • Familiarity with Microsoft Office programs, such as Word, Outlook, Excel
  • Excellent organizational and collaboration skills
  • Ability to work in a constantly evolving environment
  • College Degree preferred

Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Compensation Range: $36,900 USD - $67,200 USD 

Message to applicants applying to work in the U.S.: When available, the salary range posted for this position reflects the projected hiring range for new hire salaries in U.S. locations. For non-sales roles, the hiring ranges reflect base salary and do not include bonuses, equity, or benefits. Hiring ranges for sales positions include base and incentive target, and do not include equity or benefits. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.   

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Where we are

We are located in the historic Old Post Office building.

Technology we use

  • Engineering
    • C++Languages
    • JavascriptLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • Backbone.jsFrameworks

What are Cisco Meraki Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Cisco Meraki has an Employee Experience team dedicated to ensuring that each Merakian has the best experience during their time at Meraki.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
CAAN, Conexion, Connected Black Professionals, Inked, Meraki Gives, Meraki Veterans, Parents @Meraki, QFAM, Women of Meraki
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of Cisco Meraki

What are some social events your company does?

Meraki Chicago hosts several social events. Some current and past events include weekly yoga and meditation sessions and cocktail classes, cooking classes, drag bingo, talent shows, and more!

Javana

Operations Supervisor

What does your typical day look like?

Badge in the door nearest the espresso machine and make latte art in the form of the Cisco logo. Work can range from teaching customers how RF works to designing multi-site Meraki networks. When I'm not evangelizing customers, teaching Networking-101, or handling escalations, I make easy work of those foolish enough to challenge me at ping pong.

Zakariya

Systems Engineer

How do you make yourself accessible to the rest of the team?

By simply just being around. In addition to the regularly scheduled one on one meetings I have with everyone, I make sure that my team knows I am always here to help, in any situation.

Lorenzo

Netowrk Support Manager

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