Order Administrator
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Job Description:
As an Order Administrator you will work and communicate directly with customers and internal teams to support supply chain-related transactions. You will be responsible for a broad variety of administrative and business
support related tasks, reporting to the Logistics Manager.
Job Duties and Responsibilities:
- To manage the order cycle, processing in a timely and accurate manner
- Order acknowledgment and subsequent validation/integrity check
- Processing incoming orders
- Communication with internal departments
- Complete order administration (on ERP software package)
- Follow-up on orders and address or escalate any delays
- Creation and delivery of software licenses
- Control and input data in the Maintenance database
- Hold databases up to date
- Entry of new data (customers) into Click Price Quote system (CPQ)
- Manage & coordinate different tasks of the Order Administrator team and act as liaison between internal and external teams.
- Answer customer inquiries while providing excellent customer service
- Follow product trainings and meetings
Requirements:
- High school diploma required, Associates degree preferred
- 2+ years of experience in Order Administration
- Great communication and organizational skills
- Good knowledge of administrative and/or logistical process
- Ability to work well under pressure and within time critical guidelines
- Client and service minded
- Accurate with attention to detail
- Can work independently and in a team
- Proficient with MS Office (Word, Excel, Outlook…)
- Experience with ERP Software
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