Who we are

Elevate K-12 is changing the way classrooms work through live, online, real-time instruction to K-12 schools. We bring live high-quality teaching through our platform to schools in zip codes that cannot find a high-quality teacher. Our few main focuses are to give students the highest quality instruction and access to classes they couldn’t have before, getting them ready for the world of the future; and to give instructors, especially women, work opportunities from home irrespective of their zip code. We are the new way to the classroom!

What we offer

• Competitive Salary
• Unlimited PTO & 12 Company Paid Holidays  
• Strong High-Performance Based Culture with High Growth Potential
• Team Focused Culture – Team Events, Outings, Happy Hours & Recognition 
• Full Benefits – Medical, Dental & Vision / 401k Plan
• Our Team of Elevaters are: Problem Solvers, Passionate, Motivated, Thirsty for Knowledge & Mission Driven

What you will be doing 

Elevate K-12 is looking for a high-energy go-getter who is ready to own the order management and invoicing process.  You will serve as the primary contact to our customers in order to make sure their orders receive immediate attention and care in a timely and accurate manner.  Successful candidates in this role must have order/transaction processing and customer service experience; they are highly organized, detailed oriented and quick learners.

Responsibilities 

• Gather and organize all documents related to new orders while reviewing customer contracts for accuracy and completeness.
• Collaborate with various departments to address and resolve any contract issues. 
• Establish active communication and engagement with sales representatives regarding customer matters.
• Ensure record accuracy to maintain reliability in financial reporting while processing customer sales order and issuing invoices.
• Process credit memos in compliance with accounting department policies and procedures.
• Maintain master customer data across all platforms.  Setup new customers in ERP system as necessary.  
• Serve as primary contact for customers along with responding to customer inquiries concerning various matters.
• Review and keep current documentation of various job-related processes while identifying inefficiencies and recommending best practices.  
• Collaborate with various departments to resolve discrepancies.  
• Reconcile Sales Orders, fulfillment, and Invoices across all platforms
• Assist in preparation of audit and various tax returns.
• Perform various ad hoc responsibilities as necessary
• This position is not remote.  You will need to commit to working at least 1 day a week in our River North office in Chicago, IL.

Who you Are  

• Completed post-secondary education at Bachelor Degree or College Diploma level
• At least 3-4 years of customer service experience 
• Ability to manage multiple, concurrent projects and initiatives
• Possesses strong organization skills with the ability to multi-task and prioritize well in a fast paced, dynamic work environment. 
• Excellent organizational skills with the ability to handle and prioritize multiple projects
• Driven team player that is motivated to take responsibility and ensure successful outcomes across activates
• Good Knowledge of Excel
• Knowledge of NetSuite and Salesforce is preferred
• Ability to work under tight deadlines with short turnarounds in a fast-paced working environment
• Very detailed oriented and client-focused mindset
• Flexible towards the work timings and tasks allocated

Our story 

Elevate K-12 is tasked with an important mission: change the way K-12 classrooms and teaching work. Our organization is a radically open-minded company that is scaling fast. We are a team focused on high performance, dynamism and embodying a collaborative culture at all levels. Our teammates are able to have open, honest discussions that drive us toward our mission. Elevate K-12 is in a stage of hyper-growth that will continue to open up new challenges and opportunities for our team. 

We are an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, color, religion, gender (including gender identity, gender expression, change of sex, and transgender status), sexual orientation, national origin, ancestry, age, military or veteran status, physical or mental disability, medical condition, pregnancy, marital status, genetic information, or any other characteristic protected by applicable law.  If you need assistance or an accommodation during the application process because of a disability, it is available upon request