Order Success Specialist

| Chicago | Remote | Hybrid
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About Purchasing Platform

Purchasing Platform is an innovative spend management, analytics, and B2B online marketplace that connects property management companies with vendors by revolutionizing and simplifying their buying process. By centralizing procurement, our software brings stronger corporate controls and greater spend visibility to portfolio operators of all sizes. We focus on delivering outstanding user experience, tailored to their function within the company, both online and offline.

About You

You’re a problem-solver and amazing with details. You’re enamored by the way things operate and have the ability to figure out how things work when they go wrong. You can multitask across systems and applications, analyze and resolve a variety of issues, and comfortably navigate a technical environment, all while maintaining a steady, self-motivated pace. You have excellent verbal and written communication skills. You are able to effectively prioritize and manage your time. You have a passion for accuracy and efficiency. You’re not only here to complete clients’ orders, but also to turn negative experiences into positive ones and help provide an incredible client experience overall. If this sounds like you, you could be part of Purchasing Platform’s Order Success team.

What you will be doing

As part of the Order Success team, you’ll be supporting our sales and support teams, providing world-class internal service as well as updating external customers promptly about any order issues or shipping information. 

Desired Skills 

  • Strong attention to detail
  • Strong verbal and written communication skills
  • A positive attitude, smile and a strong desire to see problems through to resolution
  • Masterful problem solving skills – identifying root cause, client need, and solutions. 
  • Ability to multi-task in a fast-paced, rapidly growing company

Experience

  • 2 years prior experience in customer support, especially via e-mail and phone.
  • Ability to manage multiple applications running at the same time.
  • A passion for service focused on both internal and external clients.
  • Strong computer skills including Google Suite, Slack, and Salesforce.

Comp & Benefits

This position comes with competitive pay, health insurance, 401k, unlimited paid time off, and resources to support your ongoing growth and career development. 

Tasks Include

  • Maintain your individual inbox in Google Suite
  • Assist in the maintenance of the team case queue in Salesforce & using Salesforce Gmail plug-in
  • Process and entering shipping and invoice data.
  • Communicate with vendor representatives for order execution and shipping information.
  • Communicate with customers on shipping expectations and potential delays.
  • Facilitate returns / refunds etc. as needed
  • Detail order issues and follow-up within Salesforce 
  • Follow up on aging orders with vendors & internally.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • JavaLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ElasticSearchLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AWSDatabases
    • Google AnalyticsAnalytics
    • FigmaDesign
    • Draw.ioDesign
    • Pivotal TrackerManagement
    • TypeformManagement
    • MiroManagement
    • SalesforceCRM
    • MailChimpEmail
    • SlackCollaboration

Location

Our offices are located in Chicago's River North neighborhood, with plenty of restaurants and amenities within walking distance of the building.

An Insider's view of Purchasing Platform

What's something quirky about your company?

One of the greatest constants that has persevered through every workplace PP has ever inhabited is that of our Yoda-shaped candy bowl holder. Yoda's outstretched hands and offerings of sweets have come to be associated with two things that have proved to be integral to the company's continued success: a sense of humor and Peanut M&M's.

Laura

Buying Desk Manager

How do your team's ideas influence the company's direction?

The tech team is a partner to the business. We design solutions that drive the vision and have impact. In order to understand our users (internal and external), we prioritize listening. Some of our listening initiatives are: "Take a Developer to Work" shadow days, a request portal, and slack channels managed by the Tech team.

Jovana

VP, Technology

What are Purchasing Platform Perks + Benefits

Purchasing Platform Benefits Overview

Purchasing Platform offers our employees flexible work, generous PTO, healthcare and many more benefits.

Culture
Volunteer in local community
We support our employees from volunteering across a range of local activities, and financially support the employees time where needed.
Partners with nonprofits
Purchasing Platform partners with non-profit organizations (e.g. the Shedd Aquarium) in a variety of ways to provide educational and volunteer opportunities to our employees.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
Employee awards
Flexible work schedule
We offer our employees unlimited flexible hours with the permission of their manager.
Remote work program
Our remote work program includes work from home Full-time remote for all positions, Full-time remote for specific positions, Work remotely on occasion as needed.
Diversity
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can contribute any amount they choose to their FSA
Disability insurance
Accidental Death & Dismemberment Insurance via MetLife for up to $25,000
Dental insurance
Our dental plan covers almost all of our employee's out of pocket expenses
Vision insurance
Our vision plans covers almost all of our employee's out of pocket expenses
Health insurance
Our health insurance policy covers up to 90% of out of pocket expenses.
Life insurance
Life insurance of up to $25,000.
Wellness programs
Monthly $75 Level wellness program
Mental health benefits
Online Mental Health Therapy via TalkSpace
Financial & Retirement
401(K)
401(K) matching
We provide employees with a 401(k) matching plan. We match 100% of contributions for the first 1%, followed by 50% of contributions up to 6% of an employee's annual gross pay.
Company equity
We offer a competitive stock incentive plans for our employees, vesting over a 4 year period.
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Employees who have been with the company for 90 days are eligible for unlimited time off with the approval of their supervisor.
Family medical leave
Employees who have been with the company for 90 days are eligible for unlimited time off with the approval of their supervisor.
Vacation & Time Off Benefits
Generous PTO
Employees who have been with the company for 90 days are eligible for unlimited time off with the approval of their supervisor.
Paid volunteer time
Our employees receive unlimited hours per year of paid volunteer time with the permission of their manager.
Paid holidays
Paid sick days
Employees who have been with the company for 90 days are eligible for unlimited time off with the approval of their supervisor.
Office Perks
Commuter benefits
We reimburse a portion of our employees commute costs.
Company-sponsored outings
Free snacks and drinks
Full stocked kitchen with unlimited coffee and snacks.
Company-sponsored happy hours
Onsite office parking
Pet friendly
We are pet friendly, and love our employee's pets.
Fitness stipend
Monthly stipend for gym membership.
Home-office stipend for remote employees
We provide or reimburse employees for home office expenses.
Professional Development Benefits
Job training & conferences
We offer professional development opportunities at the discretion of each manager.
Lunch and learns
Promote from within
Mentorship program
Most of our employees have access to intra-company mentors, including those outside of their department.
Continuing education available during work hours
We actively hire students/interns, and work around their school schedule.
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

At Purchasing Platform, no perk or benefit is off the table. Employees often ask for, and get approved for, a wide range of benefits. We take a lot of pride in the fact we support our local colleges and university by offering job and learning opportunities to students. Many of our employees are active in the theatre community, and we support their endeavors. Some of our employees are actively involved in conservation efforts, and we do our best to provide learning experiences for the entire organization.

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