Outbound Customer Service
About Guaranteed Rate:
Guaranteed Rate is the 7th largest retail mortgage lender in the U.S. By offering industry-leading tools, low-rate mortgages and unparalleled customer service, we’ve become the Home Purchase Experts®. At Guaranteed Rate, we think big—pushing beyond what most people believe is possible. We strive to work with the best of the best, building business with the best referral partners and hiring the best employees—allowing us to deliver world-class customer service. Our goal is to make sure every customer has a great experience. Headquartered in Chicago with 5,000+ employees in 300+ offices across the U.S. and licensed in all 50 states, we’ve helped thousands of homeowners with more than $24 billion in home purchase loans and refinances in just the past year alone.
Customer Service & Sales Specialist:
Guaranteed Rate is looking for a customer rapport builder virtuoso with a hankering to break into sales.
Your skills go unmatched and you love nothing more than helping people figure out and get what they
need - yes even on their worst day. There’s a ton of growth potential here, but you’ll need to be hungry
and have an endless thirst for knowledge. If you’re a motivated, resourceful, and a self-starter who can
mentally multi-task, then your heart is here and your home has been calling for you.
So who is GR?
Guaranteed Rate is not your typical mortgage company. We are young, have tons of energy and
honestly, our location rocks – right off the brown line. No really, the train rumbles past our windows.
Our home base is a hip office with exposed brick and duct work, windows we can actually open during
the summer, and an open floor plan – no cubicle life here.
Here’s what we’ve got for ya:
• Hourly plus monthly performance bonus – nothing like a little motivation!
• We’re all about flexibility – gotta love work/life balance. Our hours are Monday-Saturday 8-8.
• A free on-site nurse. Psshh who needs a doctor’s appointment when our nurse can do it all? Did
we mention the free part?
• An in-house café offering breakfast, lunch and a late afternoon healthy snack. All meals are
subsidized so you’ll never pay full price.
• Access to the office gym for only $25 a year – no really - the whole year. Oh and for a puny fee
you can take yoga, Cross Fit or boxing. We like our folks healthy and happy.
• A 5,000 square foot rooftop deck that’s available to everyone all day and all evening with Wi-Fi,
two bars, music, grills and fun umbrellas and fire pits – provided it’s not covered in snow.
• Holiday parties? We got’em! Not just major holidays, any holiday….Marti Gras, Valentine’s Day,
St. Paddy’s Day, Opening Day, Groundhog Day, etc..
• Inter-office contests like the Great Mac-Off and Chili Cook-Off. We always keep you guessing
So what do we want from you?:
• Touching base with warm leads, and sometimes cold, but you don’t care – you love chatting
with people and helping out.
• You’ll help good people looking for money get connected with top notch loan officers to get
them in the house of their dreams.
• You’re obsessed with serving our customers and helping them with whatever they need.
• You’ll follow-up with your customers and ensure all of their needs are being met.
• You’ll need to be confident, tenacious, and able to make friends fast – in a single bound! Yeah
kinda like Superman.
• You can anticipate your customer needs – you’re just that good.
• You’ll maintain a strong work ethic with a total commitment to success – we didn’t really need
to say this though, it’s embedded in your DNA.
What you need to bring to the table?
• Some sales, customer service, acting or improv experience is great – yeah we said acting and
improv – we love you!
• If you’re fresh out of college, or just looking for a career change – pay us a visit!
• If we didn’t mention it before, you should be goal oriented – you know, you see a goal and
obsess about knocking it out of the park.
• We’ll help out with motivating you, but you’ve got to have a fire in your gut too!