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Overnight Bilingual Concierge (English/Portuguese), Customer Loyalty

| Chicago

Rocket Travel, Inc., a subsidiary of Booking Holdings Inc., seeks bilingual English/Portuguese candidates for our full-time Portuguese/English-speaking position. Join our team of experienced travel and loyalty entrepreneurs and assist with the daily concierge operations in our downtown Chicago office. Secondary opportunities to showcase talent or develop professionally in other fields (such as analytics, graphic design, marketing, social media, accounting, public relations, web-design, and management) also exist, but the primary role is customer support. Web-savvy, energetic, and analytical individuals who are able to provide customer service in an upbeat and professional manner, and are willing to be proactive and apply other skills and talents toward the company’s collective goals, are encouraged to apply.

Requirements

  • Receive and handle customer calls in an upbeat, professional and empathetic manner in both English and Portuguese.
  • Provide efficient and sometimes creative resolution to customer issues.
  • Proficiently respond to customer e-mail and live chat in the same way, with attention to grammar, tone and typing accuracy
  • Manage hotel reservation confirmations, cancellations, date changes, and associated credit card transactions with an attention to detail using internally-developed computer programs
  • Show a positive attitude and willingness to work and communicate as a small team where each role relies on the others
  • Potentially oversee and train a small team of company support agents.

Duties and Requirements

  • Receive and handle customer calls in an upbeat, professional and empathetic manner in both English and Portuguese.
  • Provide efficient and sometimes creative resolution to customer issues.
  • Proficiently respond to customer e-mail and live chat in the same way, with attention to grammar, tone and typing accuracy
  • Manage hotel reservation confirmations, cancellations, date changes, and associated credit card transactions with an attention to detail using internally-developed computer programs
  • Show a positive attitude and willingness to work and communicate as a small team where each role relies on the others
  • Potentially oversee and train a small team of company support agents.

We think the ideal candidate:

  • Is fluent in spoken and written English and Portuguese.
  • Displays overall well-roundedness and general talent in order to pick up duties quickly with accuracy and contribute ideas for improvement.
  • Shows an analytic approach to problem solving, and can make data-driven recommendations for improvement.
  • Has experience in customer service, high-end retail, administrative assistance and/or hospitality.
  • Is entrepreneurial and able to take ownership.

Hours

  • Various shift opportunities exist, including those which include weekend days, late evenings, early mornings, and/or 4x10s. Shifts are consistent however, and do not vary week by week or month by month. Overnight shifts may also be available.
  • In this position, you may also have the opportunity to work out of our offices in the Philippines with access to paid company travel, housing, and more.

Benefits

Rocket Travel is a place where you:

  • Own decisions and take action that can be implemented in a matter of days.
  • Work with intrinsically motivated folks with a track record for building new businesses from scratch
  • Receive a competitive compensation package, including bonus, health and dental insurance, and travel benefits
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Location

641 W Lake, Chicago, IL 60661

What are Rocketmiles Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Team workouts
Rocketmiles' team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Rocketmiles hosts company outings Monthly.
Game Room
Our game room includes Ping Pong, Video Games.
Stocked Kitchen
Happy Hours
Pet Friendly
Rocketmiles' pet policy is dog friendly daily.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring, Leadership mentoring.

Additional Perks + Benefits

Vacation credits • Flexible work schedules • Competitive salary and bonus structure • Monthly cell-phone stipend • Stocked kitchen, keg and fridge • Work with intrinsically motivated folks with a track record for building new businesses from scratch • Frequent professional development opportunities, happy hours, live-band karaoke, Smash Brothers competitions, and ping-pong tournaments.

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