Part-Time Operations Coordinator at Livly

| Chicago
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Livly is hiring a Part-Time Operations Coordinator to join our quickly growing operations team! Residents using the Livly app will be relying on you to coordinate the delivery of all of our concierge services. You will be responsible for triaging customer and client inquires along with coordinating schedules and tasks for our Livly Concierges. If you’re highly organized, process oriented, and love the challenge of turning sticky situations into positive ones, this is the perfect role for you! 

 

Who we are: Livly is an operating system for all digital and physical experiences in buildings across the world. Our mission is to create joy through great technology and services - one building, person and digital experience at a time.  

 

What you'll do in this role:  

  • Responsible for providing exceptional customer care to all residents using the Livly app.  
    • Questions relating to rent payments, maintenance requests and follow ups, etc. 
    • Ability to work with property managers to diagnose and triage building-related issues. 
    • Ability to work with the Livly team to triage app-related requests and issues.  
  • Maintain inventory management. 
    • Manage the purchasing and sales of Livly Essential Store products. 
    • Manage product pricing. 
    • Create and manage in-store products on the Livly app. 
  • Concierge operations and coordination. 
    • Manage daily communications between Livly Concierges related to tasks and services fulfillment. 
    • Create and manage Livly Concierge schedules. 
  • Services administration. 
    • Administer all services bookings through the Livly app from initial booking to payment processing to customer review. 
    • Manage vendor relationships and appointment scheduling. 
  • Provide feedback and identify areas of improvement in processes and technology, driving overall product and service improvement.  

 

You’ll love this role if you’re:  

  • An effective communicator. You have outstanding verbal and written communication skills that enable you to effectively communicate what needs to get done and provide updates all the way through completion 
  • Organized and detail oriented. You have great follow through on tasks and superior organization skills. You have incredible time management skills and don’t get overwhelmed easily. 
  • Empathetic. You strive to understand your audiences as well as your colleagues. 
  • Process and efficiency focused. You have experience improving existing processes and implementing new processes to ensure streamlined operations.  
  • Dynamic. You maintain a positive attitude while under pressure. You love the challenge of turning sticky situations into positive ones. 
  • Flexible. You’re able to prioritize, multi-task, and adapt to constantly changing needs.  

What you bring to this role:   

  • High School Diploma or GED with 3years experience working in a customer/client facing role 
  • Tech savvy with the ability to quickly learn new technologies (high proficiency with an iPhone) 
  • Ability to work nights and weekends.  
  • Ability to pass a background check  

What Livly offers you:  

  • Competitive hourly pay. 
  • Part-time and full-time employment.  
  • The opportunity to be creative, make an impact, and grow professionally while working in a collaborative, high-energy environment. 
  • Fun perks like snacks in office, wellness initiatives, team events, and Livly gear. 
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • KotlinLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • RedisDatabases

Location

Interspread amongst West Loop's luxe lofts and retail boutiques are tech startups, restaurants, and design stores giving this area its creative edge!

What are Livly Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Our Be Livly Committee aims to bring the entire Livly team together through philanthropic, educational, and fun events.
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Livly covers 80% of our employee’s healthcare premiums.
Life Insurance
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 12 weeks of fully paid parental leave for the primary caretaker. Livly also provides 2 weeks of fully paid parental leave for the secondary caretaker.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Livly’s vacation policy includes up to 15 days of PTO. Livly also offers seven paid holidays, in addition to one floating holiday.
Paid Holidays
Paid Sick Days
Livly encourages employees who are sick to stay home. When needed, it is possible to work from home when sick.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Video Games.
Stocked Kitchen
Livly has a fully stocked kitchen including unlimited snacks, coffee, tea, and more!
Some Meals Provided
Happy Hours
Livly has frequent team and company-wide happy hours - we love a good theme!
Parking
Fitness Subsidies
Livly offers discounted gym memberships
Professional Development Benefits
Job Training & Conferences
Livly offers a Learning and Development Stipend that provides employees the opportunity to pursue professional development opportunities.
Lunch and learns
Promote from within
Continuing Education stipend
Time allotted for learning
Need a break? Grab a book from our bookshelf and read some of our favorites!
Paid industry certifications
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