Partner Operations Manager at Jellyvision

| Chicago
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Jellyvision is hiring a Partner Operations Manager

Jellyvision’s headquarters is in Chicago, and, post-COVID, many of us will be returning to the Chicago offices (by choice, not requirement -- our philosophy is “Flexible First”).  But this position is also eligible for work by a remote employee out of CA, FL, GA, KY, MA, MI, MN, NY, NC, OH, OR, PA, TX, UT, WA, or WI.

Who we are

We at Jellyvision are the proud parents of ALEX, a platform that saves employees and their employers money by making tricky decisions—like choosing and using employee benefits—less confusing and more enjoyable. The success of ALEX has exceeded our wildest work-related dreams, which is why we need an experienced Partner Operations Manager to help us continue on our journey.

How you’ll help

A Partner Operations Manager manages implementation activities along the customer journey with their Partner(s), Strategic Alliance teams, and other internal resources to ensure adherence to the process while continually making the process more effective. The Partner Operations Manager oversees the implementation process, data, standardization, documentation, internal coordination on support, supports renewals and new sales, and develops and leads trainings across teams.

What you’ll do

  • Maintain the source of truth and status of partnerships using tools like Salesforce & JIRA to provide cross-functional transparency.
  • Responsible for reporting, data analysis, and monitoring KPIs across partner(s), highlighting trends and investigating underlying causes of variance. 
  • Serve at the “Team Lead” for all implementations for assigned partner(s), coaching and mentoring team members on process and troubleshooting, and escalating issues to partners as needed.
  • Implement a number of strategic partner customers throughout the year (or similar project).
  • Lead or participate in regular calls with partner(s) to provide updates on performance, progress, and highlight issues that need addressing with recommendations to move forward.
  • In tandem with the Strategic Alliances team, develop and document best practices that support current partner performance and growth in addition to supporting the onboarding of new partners.
  • Regularly collaborate with stakeholders of Production, Product, Customer Insights and others to drive increased efficiency, customer experience, and performance.
  • Support the preparation of and review contract terms and conditions in tandem with legal, revenue, and customer teams. 
  • Support the creation and maintain relevant partner documentation for operations (training materials, implementation material, customer/broker support materials, etc.)
  • Support the Implementation team by managing or supporting assigned projects.

Experience & skills you’ll need

  • 5+ years of experience in a customer-facing implementation or project management role, preferably at a SaaS company.
  • 1+ years in sales role, or experience supporting a revenue-focused team
  • Past roles where you had to balance internal and external (customer) requirements and budget realities.
  • Demonstrated skill with consistent, refined, and polished in person, on-the-phone and email communications to customers.
  • Ability to independently manage multiple client project schedules while leading cross-team projects during a fast-paced busy season.
  • Comfort in communication with internal and external project stakeholders
  • You get excited about supporting others to do their best work and consistently go above and beyond in meeting the needs of your team and external partners
  • Ability to quickly learn new technology platforms and provide support to others across the company

Skills

  • Action Oriented 
  • Collaborates 
  • Cultivates Innovation 
  • Customer Focus 
  • Manages Complexity 
  • Manages Ambiguity 
  • Plans and Aligns 

Anything else?

Our credo is a simple one: be helpful. And we think we can be most helpful if our workforce is as diverse in thought, perspective, and culture as the people who use our products. We are looking to add amazing people to our team who will bring diversity across many lines, including race, ethnicity, religion, sexual orientation, age, marital status, disability, gender identity, sex, and country of origin.

Thanks for your interest in Jellyvision!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Our yard is the Chicago River and our porch is the Chicago Skyline - we know, it's awesome.

An Insider's view of Jellyvision

How would you describe the company’s work-life balance?

Work/life balance isn't a buzzword or a benefit we're striving for at Jellyvision, it's ultimately an outcome of respect and thoughtfulness that permeates the whole company. We trust each other to get our work done, and we don't spend time in the dreaded "meetings for meeting's sake." Schedules are flexible because it works, and it makes us better

Martín

Account Manager

How do you collaborate with other teams in the company?

If I’m coordinating, I absolutely love ending a meeting by summarizing action items any teams are accountable for before everyone leaves. Especially with so much information to keep track of, it helps me to pinpoint the important bits. Making sure there is clarity all around is the best and most efficient way that I can collaborate with teams.

Ashleigh

Talent Coordinator/Sourcer

What makes someone successful on your team?

The product team is full of self-driven, curious, scrappy individuals. The most successful are the least afraid of jumping into ambiguity and getting creative in overcoming the numerous obstacles thrown at them every day. Their ability to adapt to change quickly while keeping their teams calm, cool, and collected makes the job look easy!

Brynna

Principal Product Manager, New Concepts

What unique initiatives do you have that encourage innovation?

Implementation is a team of ballers, constantly impressing me with new ideas. Our most recent ideas are new classes around Professional Development and a pilot approach to quickly implement customers. These ideas came from folks on the team. When my coworkers have these ideas, my job is to give them the support and resources to run with them.

Alex

VP of Implementation

What are Jellyvision Perks + Benefits

Jellyvision Benefits Overview

We are currently redefining the way we will be returning to an office setting. To ensure the health and safety of our employees, Jellyvision will be working remotely until Summer 2021. Going forward, we will be focused on a “flexible first” approach where office space is available for those who wish to use it.

*5% Match on 401k

*Unlimited PTO

*Remote work stipend

*HSA & FSA Contribution

*14 Weeks Maternity Leave - 6 Weeks Paternity/Non-Gestational

*Gender Transition Assistance

*Education Reimbursement

*Medical, Vision & Dental - Multiple Plans

*Legal Services through RocketLawyer

*Hilarious Slack Channels/Community Engagement Groups

*Membership to the Jellyvision Band - they Rock! (pun intended)

*Weekly yoga and meditation classes

*Free Divvy Membership

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We have an HSA and a transit FSA!
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Continuing Education stipend
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