Partner Success Manager at ShopRunner

| Chicago
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ABOUT US:

At ShopRunner, we connect consumers to the brands they love by way of a thriving marketplace and a members-only service that provides benefits across 100+ of the top brands and retailers in the ecommerce space. We build products that provide a premier ecommerce experience by delivering elevated, data-driven content. The landscape of retail is changing and we're here to empower retailers to take their place in that exciting evolution. 

We have people in offices around the world: Headquartered in Chicago, with offices in New York, Conshohocken, PA (Philly area), and Krakow, Poland.


ABOUT THE ROLE:

Our Partner Success managers are client-facing, strategic problem solvers who help equip retailers with the tools to succeed in a fluid retail landscape. We’re seeking account managers to become part of the team that makes ShopRunner a long-term, value-creating partner to each of the 100+ retailers in the ShopRunner network. 

As a member of the partner success team, you’ll tend to your own part of the portfolio of ShopRunner brands. In this new age of retail, we are assembling a team that can ensure we meet client needs at the highest level possible by bringing new product ideas to life, through perpetual feedback between retailers and our product and tech teams. Ultimately, we’re looking to tell the story of our value proposition through business reviews and relationships, bridged by data that becomes more sophisticated as we continue to build our products. 

WHAT YOU'LL DO:
  • Effectively engage partners in discussions on business performance, existing product and service ideas, and partner’s strategic initiatives.
  • Own broad relationships across the partner organization, and cultivate them through in-person meetings, ongoing dialogues, and partner entertaining
  • Navigate challenges and objections from partners in real-time discussions, both in person and via virtual meetings
  • Use data to build ShopRunner business case, address partner inquiries or concerns, and effectively communicate results of internal analyses to partners
  • Collaborate with cross-functional teams on negotiation strategies for partner renewals, and successfully execute on those strategies to drive to contract renewals.
  • Communicate internally, and with partners, about financial performance and impact of new deal models.
  • Proactively engage the analytics team with suggestions and feedback on retailer insights, and new data and analysis needed to tell stories relevant to specific partners.
  • Aggregate and deliver key retailer insights to Product and Marketing organizations in structured, consistent, and proactive manner.
  • Amplify the voice of the retailer across organization through multiple touchpoints.
WHAT WE'RE LOOKING FOR:
  • 5-7+ years in a client-facing account management or business development type position within Saas or digital technology, experience with retail/ecomm clients strongly preferred
  • Ability to work effectively with senior business leaders 
  • Robust understanding of the ecommerce retail landscape is a huge plus.
  • 5-7+ years working with data insights and turning them into actionable strategies.
  • A track-record of growing accounts and earning trust 
  • Experience building and delivering impactful presentations to executive-level decision-makers
  • Negotiation skills as evident from previous experience working within varying cost structures
  • A team mentality and working closely with others and both sharing insights and challenges 
  • Intermediate to Advanced Excel, PowerPoint, & Google Docs skills
  • A problem-solver who loves to deliver high quality support 
  • Someone comfortable with travel (30% of the time)

We want you to bring your whole human self to work every single day. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages

Location

The beauty of our office is you can get everything you need, without ever having to leave the building. Food, post office, gym.... take that, winter!

What are ShopRunner Perks + Benefits

ShopRunner Benefits Overview

From generous PTO to weekly work-from-home, amazing parental leave, and volunteer time off, we've crafted the kind of benefits plan that supports a stellar employee experience! When you join ShopRunner, you get best-in-class healthcare for you and your family, 401k matching that vests immediately, an annual educational budget, and meaningful company options that give all Shoprunners some skin in the game. It’s all part of our culture of creating an environment that allows you to be your best self at work.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
ShopRunner values what our employees can do, not what time they sit down at their desks. We work hard and we show up, but we don't punch in and out.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Baseball games, holiday parties, darts, trivia, parties on our patio -- we make time to get to know one another and have fun.
Game Room
No game room, but we do have board game and trivia nights!
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
We sponsor conferences, our teams speak at conferences, and we offer an annual reimbursement program for continuing education.
Tuition Reimbursement
Lunch and learns
Our lunch and learns run the gamut, and have included everything from product demos, to financial advising, trends in ecommerce, and interview training. We make time to learn from one another.
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
ShopRunner sets up quarterly hack weeks, where we focus on new ideas and special projects.
Online course subscriptions available
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