Performance Manager - Subaru
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Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. Backed by 20+ years of automotive and marketing expertise, we pride ourselves on being the go-to experts in the industry. Not only do we work with over 6,500 dealerships and every major manufacturer in the country, we’re well-versed in OEM standards and the intricacies of a dealership or group’s local business.
Our rapidly expanding company currently has an opening for a talented, motivated and qualified candidate to join our team as a Performance Manager for the Subaru Care Connect Digital Service Lane Technology Program. Our Performance Manager will work with current retailers on the Smart Check Program to improve performance and assist with coaching and performance metrics for our exclusive marketing software platform in partnership with Subaru for their automotive retailer network. The individual filling this position is expected to both service and support the retailer’s participation of this program, as well as assisting on installs as needed. They will develop a core relationship that facilitates an ongoing business relationship with Subaru corporate and the territory retailers.
Position Responsibilities:
- Maintain Subaru retailers.
- Inform & educate retailers on our program, program processes and program updates.
- Train retailers and Subaru personnel on utilizing software program.
- Assist retailers and installation team on training and launching Smart Check MPI.
- Support and direct the benefits of the program during in-person and phone follow-up.
- Act as the primary support contact for all retailers on the program
- Keep the company accurately apprised of the program status of each assigned retailer on the program.
- Build and maintain a highly professional relationship with the OEM field force and management.
- Have strong verbal and written skills.
- Have experience working with Outlook, Excel, Word and other Office programs.
- Focus performance on USAGE and RECOMMENDATIONS for each retailer on Smart Check.
- Insight and consultative on Lane Pro product and retailer performance as well.
- Share reporting with CCAM’s, retailers on program and OE for report out meetings.
Position Requirements:
- 2+ years dealer sales or service and/or manufacture experience.
- Well-spoken/written; articulate and able to maintain a professional appearance/attitude at all times.
- Previous record of success and excellent employment references.
- The ability to thrive under pressure and maintain a positive problem-solving attitude.
- Some overnight travel is required.
- Strong marketing experience is also a big plus.
- Compensation package includes a base salary, and account maintenance commissions.
Work from Here
At Affinitiv, we have the best of both worlds. Our team members have embraced remote work and our Work from Here program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environment. Our Work from Here approach gives team members a choice to work on campus or remote, leaders can hold in person or virtual team meetings to collaborate and cultivate relationships.
Affinitiv knows you have interests outside of work, which is why we offer a comprehensive benefits package that includes medical, dental, vision and 401K effective day 1 just to name a few. We also offer generous PTO so you can enjoy off time with family and friends.
At Affinitiv, we celebrate diversity, equality, and an inclusive environment.
Affinitiv is committed to providing an environment of mutual respect where equal employment opportunities are extended to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
All aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. Affinitiv is proud to be an equal opportunity employer.