Physician Growth Operations Coordinator at VillageMD

| Chicago
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Join VillageMD as a Physician Growth and Operations Coordinator in Chicago, IL. 

Join the frontlines of today's healthcare transformation

Why VillageMD?

At VillageMD, we're looking for a Physician Growth Operations Coordinator to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.

We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.

In this pivotal role, the Physician Growth Operations Coordinator will partner with our VillageMD Growth and Talent teams to drive key initiatives fostering a best-in-class, white glove experience for our provider candidates during their interview and onboarding experience with VillageMD. An essential contributor to our team, the Coordinator will work across the internal teams to provide the support needed to deliver on critical initiatives. You’ll be trusted to own candidate experience in addition to a variety of projects that drive process improvement with a focus on our core values of Getting Stuff Done, Innovation and Building Relationships.

Could this be you?

We are adding to our Growth team and looking for an experienced Growth Operations Coordinator to join us in our mission. In this key role, you’ll own the provider interview process and play a critical role in executing exceptional candidate experience for all providers exploring opportunities with Village Medical, our employed medical group. You will work across the Growth and Talent teams to provide the support needed to deliver on process excellence and continue to iterate on workflows as we scale and standardize across markets.

We are looking for someone who will demonstrate a track record of building meaningful relationships across the organization including exercising discretion and maintaining confidentiality with sensitive matters. We need to be able to depend on you to get the job done, deliver on time, and to make sure the quality of your work is unmatched. Being highly organized and attentive to details and deadlines is a must, along with curiosity and innovation as our team always wants to know how we can do things better or do things we haven’t done before. Flexibility, intentional curiosity and a process improvement oriented mindset is critical. What got us here won't get us to the next place!

How you can make a difference

  • Planning and managing complex physician interview scheduling for the Growth team, which will require extensive coordination across multiple geographies and interviewers
  • Collaborating with the Growth team to implement coordination processes and best practices as we launch in new markets
  • Delivering a high-caliber, highly communicative, transparent and polished white-glove experience to our physician candidates and interview teams
  • Communicating interview and travel arrangements with candidates in a timely, enthusiastic, and hospitable manner always with a focus on excellent candidate experience
  • Collaborating with the Growth and Talent teams to create, implement, organize and maintain process documentation including process flows, project plans, training materials, job descriptions, templates, etc.
  • Identifying areas of process improvement, efficiencies, and generating new, innovative ideas to help the team function at its highest capacity – if it can be better, make it better!
  • Supporting provider onboarding to ensure a smooth transition from candidate to new-hire and coordinating with the Provider Onboarding team and other stakeholders throughout the onboarding experience
  • Managing all coordination aspects of the practice acquisition process, which requires a sense of urgency, extreme attention to detail and deadlines, and follow-up and follow-through with internal stakeholders to ensure we are meeting all deadlines associated with the deal
  • Being proactive and assisting the team with a wide variety of administrative/coordination tasks to allow them to them to maximize their time on critical business initiatives

Skills for success

  • A high service orientation while championing an outstanding process experience for provider candidates and our interview teams
  • Proven project management skills evidenced by the ability to effectively coordinate multiple candidates and interviews, internal client relationships, meeting deadlines and adhering to established budgets
  • Able to handle and respect confidential material with absolute discretion
  • Demonstrated organizational skills and the ability to multi-task and deliver quality outcomes while effectively managing multiple competing priorities
  • Collaborating effectively across the organization to continuously earn trust and establish strong relationships that position talent as a critical partner
  • Strong communication skills with a focus on consistent and timely follow-up and follow-through, and an innate ability to build rapport with candidates
  • A desire to be accountable for owning problems from design to implementation
  • Comfortable navigating change management with a focus on process improvement
  • You have an unparalleled sense of urgency and commitment to getting stuff done without sacrificing quality or experience
  • You are highly organized, detail-oriented, and can manage multiple competing priorities while continuing to advance critical initiatives
  • You are self-assured and have a high tolerance for ambiguity and shifting priorities in a fast-paced environment

Experience to drive change

  • A minimum of three years of coordinator or executive administrative support experience including heavy candidate scheduling, interview and travel coordination
  • Excellent ability to relate to both candidates and employees focusing on personal interests and technical experience and capabilities
  • Excitement and passion for healthcare and being part of a close-knit, entrepreneurial team
  • An aptitude for analyzing data and preparing executive-facing reports in support of advancing talent initiatives with the business
  • Experience in an early stage or growth company preferred
  • Experience collaborating with Sales/Development teams and interfacing with physicians is highly desirable
  • Extreme flexibility and the desire to be a key contributor to an energetic and passionate team
  • A low ego and humility; an ability to gain trust through effective communication and doing what you say you will do
  • Previous experience with Greenhouse and Salesforce (or similar ATS preferred)
  • Previous experience communicating and collaborating with physicians/providers or high level executives is preferred
  • Bachelor’s Degree required

How you will thrive

In addition to competitive salaries, a 401k program with company match, bonus and a valuable health benefits package, VillageMD offers paid parental leave, pre-tax savings on commuter expenses, and generous paid time off. You work in a highly-collaborative, conscientious, forward-thinking environment that welcomes your experience and enables you to make a significant impact from Day 1.

Most importantly, you make a difference. You see a clear connection between your daily work on VillageMD products and services and the advancement of innovative solutions and improved quality of healthcare for providers and patients.

Our unique VillageMD culture – how inclusion and diversity make the difference

At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Those seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. 

Explore your future with VillageMD today.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • Neo4jDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases

Location

We are in the heart of downtown Chicago - accessible to all trains and plenty of food/drink options nearby!

An Insider's view of VillageMD

What's the biggest problem your team is solving?

Aggregating disparate sets into one consumable interface is difficult. We constantly think about how to solve it faster and better while keeping it flexible and scalable.

Mario

Principal Software Engineer

What makes someone successful on your team?

It’s an individual’s willingness to get into the details, fully understand the current path to delivery, and think critically about the problems that face providers today that will make them successful at VillageMD.

Dave

Director, Product Development

What’s the vibe like in the office?

The office vibe is centered on holding our work to high standards while maintaining an environment focused on fun and collaboration. My coworkers and I will often be working on completely unrelated projects, but when we hit a roadblock we step back and ask each other for feedback and help. That’s usually when we find the best solutions.

Emily

Healthcare Informatics Analyst

What are VillageMD Perks + Benefits

VillageMD Benefits Overview

We offer competitive bonus, great benefits, generous PTO, strong parental leave policy, and 401k with a match. We are conveniently located near Metra and L trains, and offer commuter benefits. We offer schedule flexibility and work from home options. And, last but certainly not least: loads of snacks and fresh ground whole bean coffee!

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks

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