Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are focused on modernizing our experiences, not to make a different McDonald’s, but to build a better McDonald’s.

We are moving fast and are adding to our best-in-class team. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world. We are customer obsessed, committed to being leaders, and believe we are better when we work together. Over the last couple years, we’ve launched home delivery, modernized our restaurant experience through digital enhancements and have so much more to come.

We are dedicated to using our scale for good: good for people, our industry and the planet. From ambitious recycling initiatives and balanced sourcing efforts to our partnership with Ronald McDonald House Charities, we are constantly improving. We see every single day as a chance to have a genuine impact on our customers, our people and our partners.

Job Description

Overview:

McDonald's is undergoing a technology-led transformation, and the Global Technology PMO is at the center of this aggressive change at McDonald’s. Our primary purpose is to ensure operational excellence and drive growth for McDonald’s through technology. The team actively supports the implementation of key strategic initiatives across the global organization.

Responsibilities:

• Lead program change in accordance with the change management plan to control scope, quality, schedule, cost, and contracts.
• Address program issues by identifying and selecting a course of action by taking into account the program constraints and objectives in order to enable continued program progress.
• Motivate the team using appropriate tools and techniques in order to increase commitment to the program objectives.
• Create and lead execution of the program plans (quality, risk, communication, staffing, etc.) by using the tools identified in the planning phase and by auditing the results of their use in order to align the program outcomes with partner expectations and standards.
• Develop a high-level achievement plan using goals and objectives of the program, applicable historical information, and other available resources in order to align program with expectations of sponsors and partners.
• Establish alliances with other departments and organizations by recognizing dependencies in order to assess potential partnership and commitment to the program.
• Collect program status and data by ensuring the population of the program management information system in order to maintain accurate and current program information for the use of partners.
• Obtain senior management approval for the program by presenting the program charter with its high-level costs and benefits for the organization in order to receive authorization to proceed to the next phases.
• Communicate so others will understand, maintain constructive and coordinated collaborations. Treat people with respect.
• Provides information to others both internal and external to the organization; represents the organization to customers, the public, government, and other external sources.
• Lead critical portfolio governance activities, including facilitating governance meetings, progressing projects through the lifecycle, and ensuring quality standards are maintained.
• Drive project and program management process improvements.
• Act as a mentor leading others with the adoption of PMO processes and standards.
• Demonstrate knowledge of and experience with the following.
• Consistent track record in partnering with client or business leadership in the development and achievement of strategies to solve the client need, using multiple tools including technology.
• Ability to create presentations and write business cases for leadership audiences.
• Experience with communicating effectively with different levels of internal and external management, leadership while influencing multiple partner groups.
• Familiarity with regulatory and legislative knowledge in multiple service areas.
• Knowledge of data analysis and trend analysis.
• Able to manage multiple priorities concurrently and handle pressure situations effectively and professionally.
• Advanced budgeting/costing knowledge, problem-solving tools and methods, leadership and motivational skills, and experience in contract management and interpretation.

Main areas of focus and the approximate time spent on each is as follows:

• Portfolio Leadership, Planning and Execution for the coordinated management of multiple related projects, and in many (most) cases, ongoing operations which are directed toward a common objective – 25%
• Partner Management & Communication Planning for the portfolio – 25%
• Project Change Control and Measure Performance across the portfolio – 25%
• Project Risk and Issue Management across the portfolio – 20%
• Adhere to PMO Standards, Processes and Tools – 5%

Minimum Qualifications:

• Applies professional principles and business judgment to solve unique problems or to develop new procedures, process and products
• Advanced knowledge and understanding of best practices in the industry
• Educate as a Deep Subject Matter Expert (SME) in Project Management process and tools and works to propagate knowledge across teams
• Coach client team(s) on effective consulting for projects
• Experience with software methodology development processes
• Ability to create presentations and write business cases for executive leaders
• Ability to work under tight deadlines managing multiple priorities
• Project budgeting/costing knowledge
• Proficiency with MS Office and common Project and Portfolio Management (PPM) software
• Strong understanding of a variety of technology solutions
• Advanced experience with dev/ops principles
• More than eight years’ experience required: Prior corporate and global project management experience required with 12+ years managing projects and 8+ years managing people
• Bachelor’s degree in related field required: Project Management Professional (PMP) strongly recommended; Agile Certifications strongly recommended (e.g. PSM, CSM, etc.)

Additional Information

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected] 

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.