Practice Director - ServiceNow

| Chicago
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Aleysian will be the most rewarding experience of your professional life


Aleysian offers a unique opportunity to grow professionally while having a once in a lifetime chance to be at the core of a fast growing company. Aleysian is experiencing tremendous growth and is seeking highly motivated and talented individuals to assume key positions on our burgeoning team. In this role, you will utilize your consulting leadership and practice building experience to help Aleysian build out our ServiceNow practice.


As the ServiceNow Practice Director, you will be a key leader within the firm, utilizing your deep expertise in ServiceNow Customer Service Management (CSM) along with our excellent relationships with ServiceNow team members to forge a strong partnership between our two companies. You will be responsible for leading the introduction of Aleysian services into ServiceNow CSM opportunities to envision and deliver innovative high-value enterprise solutions to our clients centered around the ServiceNow platform.

Requirements

  • Bachelors degree or equivalent technical / business qualification through experience
  • Minimum of 5 years of deep functional and technical knowledge of ServiceNow configuration and implementation
  • Strong technical capabilities to envision and architect complex software solutions within the ServiceNow platform
  • Deep expertise and experience delivering enterprise software solutions for Call Centers, CTI, Customer Service, Customer Portals/Communities, Knowledge Centered Support (KCS), and Field Service
  • Leadership over all essential functions of the ServiceNow practice: lead generation, sales, recruiting, staffing, and delivery
  • Ownership of the strategic organization of resources within the practice in order to meet targets and plan
  • Responsible for the development, maintenance, and adherence of the project delivery teams to a best in class implementation methodology
  • Build strong executive level relationships with strategic customers and partners
  • Ownership of the performance evaluation process within the practice and aligning resources with growth opportunities to improve the practice and promote retention
  • Responsible for fostering a culture of excellence, responsibility, growth, transparency, customer success, and fun in order to make the practice a top destination to work
  • Ownership of executing and continuously improving the resource planning, staffing, project management, performance management, project health check, and customer support/maintenance processes
  • Coordinate sales & delivery to provide sales with appropriate support resources to achieve practice sales targets
  • Collaborate with internal leadership team to look for efficiencies and best practices to leverage across practices
  • Passion for customer success

Best Fit Experience

  • ServiceNow CSM Professional and Field Service Management certifications
  • Experience with other CRM tools including but not limited to: Salesforce.com Service Cloud, SAP, Oracle, Microsoft Dynamics
  • Experience in Business Process Analysis and requirements gathering
  • Strong verbal, written, organizational, analytical, presentation and interpersonal skills
  • Ability to demonstrate driving project solutions
  • Passion for making customers successful and excitement to work in a customer-centric environment
  • Experience problem solving and can take different approaches to all sorts of challenges, whether they be technical, organizational, internal, customer, or personal
  • Curiosity and openness to learning with the ability to quickly grasp and make effective use of knowledge
  • The ability to thoughtfully communicate new concepts to diverse audiences and adapt to changing circumstances
  • Confidence driving solutions to challenging customer or internal situations autonomously and understand when to raise risk and inform relevant stakeholders
  • Track record of growing a services practice
  • Enjoy travel, which would vary, but can be up to 25%

Great Benefits

  • Competitive salary & bonuses
  • QSEHRA healthcare benefits
  • 401k w/ matching (Retirement Plan)
  • Unlimited PTO
  • Home Internet & Mobile Phone Reimbursement
  • Flexible schedule
  • Ability to work remotely (but preferred be based in greater Chicago area)

Our Culture

  • Innovative – fast paced and risk-taking
  • Driven – we are a company on the move, and we want people that want to grow with us
  • Fun – consulting can be challenging; so we value a loose and enjoyable culture
  • Outcome-oriented – results-focused with strong performance culture
  • Team-oriented – cooperative and collaborative


If you are a highly motivated self-starter looking for a fast-paced & fun environment in which to advance your career we strongly encourage you to apply.

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Location

Convenient location in Ogilvie tower on the Loop/West Loop border. Easy commute from city or burbs. Amazing office amenities and restaurant options.

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