Pre-Sales Technical Specialist - RAVN AI

| Chicago

Position Overview

The Pre-Sales Technical Specialist is the primary technical resource supporting the US iManage RAVN pre-sales team. You will build, support and maintain all demonstration systems as a shared resource used by the pre-sales team, partners, and other groups within the company. Serving as the primary technical point of contact for all US iManage RAVN demo system issues, escalations and resolutions you will also be responsible for drafting and updating current demo scripts, creating and updating demo recordings, and ensuring effective communication and delivery of all such supporting materials. 

You will assist in first-pass responses to RFPs/RFIs, attend tradeshows and industry events as the onsite technical resource for iManage RAVN, and will perform product demonstrations and assist in technical discussions for select customer engagements.

Key Responsibilities

  • Build, integrate, update, maintain and troubleshoot all demonstration systems
  • Work with Product Management to ensure effective deployment of all required software builds
  • Be “on-call” to quickly support field sales demo issues, answer questions, etc.
  • Perform after-hours updates to the demo system during non-work hours
  • Create effective demo scripts using tools such as Microsoft Office, Adobe, etc.
  • Create effective demo recordings using tools such as iMovie, Camtasia, etc.
  • Travel for select industry tradeshows and company/partner events as needed
  • Assist pre-sales engineers in demoing the product capabilites to prospects
  • Utilize automated system to conduct first-pass responses to RFIs/RFPs and security questionnaires

Requirements

  • 1-3+ years relevant experience in IT field or relevant university coursework
  • Solid technical skills and a passion for learning new technology and ways to apply it
  • Excellent troubleshooting skills
  • Excellent written and verbal communication skills
  • Good working knowledge of cloud platforms such as Microsoft Azure and Amazon AWS
  • Experience with virtualization technologies such as Virtual Box, VMWare, Amazon Workspaces
  • Good working knowledge of virtual IP networking technologies and security protocols (HTTPS, SSL)
  • Experience with Windows Server and SQL Server, with demonstrable SQL query experience
  • Experience with Microsoft Office 365 administration a plus
  • Experience with Linux and SAML-based SSO technologies a plus
  • Experience with scripting (Python, Javascript, etc.) a plus
  • A B.S. in Computer Science or a related field is strongly preferred
  • Availability for after-hours/weekend duties and limited travel
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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • Maria DBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases

Location

Located a short walk from Chicago's major train stations and transit lines. Not to mention just down the street from West Loops trendiest restaurants!

An Insider's view of iManage

How would you describe the company’s work-life balance?

When it comes to work-life balance, life comes first, and our company knows this. It's great that I can take the time I need off to enjoy the "life" side.

Dave

Business Development

How do you collaborate with other teams in the company?

To collaborate with other teams in the company, I have daily stand-up meetings for my pod that include QA, QE, & the development teams. Whenever I need fast bits of information from individuals in other pods/product teams, I stop by their desk to ask for clarification. If I need more time than this, I schedule a meeting with all relevant parties

Adam

UX Design

How does the company support your career growth?

iManage supports career growth by providing opportunities to move within the organization to learn other parts of the business. Career growth presents itself in opportunities to engage in process improvement and the ability to lead and take responsibility for initiatives within my department

Jacqueline

Cloud Services

What does your typical day look like?

The most exciting part of my day is knowing that if I continue to work hard and challenge myself, I'll be rewarded. In my role you never known what a new day will bring - so that variety makes each day unique and exciting.

Andy

Sales

What are iManage Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
iManage offers pre-tax commuter benefits for all employees
Company Outings
Game Room
iManage's game room is filled with Ping Pong, Foosball and many board games. Play at your own risk; The ping pong table gets COMPETITIVE!
Some Meals Provided
Every Monday and Friday we bring in breakfast for the office. Monday and Tuesday fresh fruit is delivered!
Happy Hours
Professional Development Benefits
Job Training & Conferences
Every year we set aside a budget for each department to spend on further education and development opportunities. Continuous learning is core to who we are!
Lunch and learns
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