Summary
Schedules, maintains and oversees recurring preventative maintenance services in the repair and general maintenance of facilities, buildings, and equipment. Responsible for the successful completion of a recurring services preventative maintenance program.

Responsibilities

• Develop and maintain strong relationships with vendors to ensure superior performance and client satisfaction
• Effectively manage time and resources to control costs, enhance efficiencies, and meet client commitments
• Troubleshoot and address basic repairs and maintenance across all trades, with a strong emphasis in HVAC
• Manage the scheduling and completion of all recurring services assigned by clients
• Identify, research, and resolve client issues using company systems and databases
• Source new affiliates to perform required services, as needed
• Handle moderately complex issues and problems with a sense of urgency; appropriately identifies and escalates issues to department leadership
• Perform work under direct supervision; handles basic issues and problems, and refers more complex issues to higher-level staff
• Foster a positive team environment
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and other duties as assigned

   Professional Skills

These are the professional skills we would expect from an individual fully established in this role.

• Customer Service - Proficient
• Verbal Communication- Proficient
• Written Communication - Proficient
• Teamwork - Proficient
• Relationships- Proficient
• Learning Agility - Proficient
• Problem Solving - Proficient
• Process Orientation - Proficient
• Prioritization - Proficient

Role Specific Skills

• Computer Skills: Proficient skills in Microsoft Word, Excel, PowerPoint, Outlook required

Qualifications

    Minimum Qualifications

• Associate Degree or equivalent work experience, along with a High School Diploma

    Other Relevant Qualifications

• Bachelor’s Degree preferred