About Showpad

Showpad is the leading sales enablement platform for the modern seller. Showpad’s all-in-one platform empowers sales and marketing teams to engage buyers through industry-leading training and coaching software and innovative sales content and engagement solutions.

At Showpad, personalities and cultures connect across oceans to create something extraordinary. As a top 10 software company in the Inc. 5,000 Europe list, Showpad is changing the game when it comes to sales enablement. Our employees create the engagement and impact that drives our success as we expand globally.

In the morning, we’re drinking San Francisco cold brew coffee with a side of Portland doughnuts – English scones for afternoon tea, and in the evening we’re toasting success with Belgian tripel Westmalle to a Chicago house tune.

About the position

The Principal Customer Success Manager is a trusted partner and advisor to a set of diverse, high profile customers ensuring they achieve their desired business objectives whilst driving active Showpad growth within these customers.

You will be responsible for identifying Showpad business opportunities, engaging with C-level to build business cases, while strategically managing the account through the usage of best practices sharing, making adoption recommendations, and building all relevant customer relationships. The success of this role means higher customer satisfaction and expansion of Showpad business.

Key Responsibilities as a Principal Customer Success Manager at Showpad

• Serve as the primary point of contact for assigned book of business
• Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value
• Actively drive for new business and account development/growth
• Serve as a brand enthusiast for Showpad’s products and solutions
• Partner with internal Showpad stakeholders to align account activities with the customer's business case and strategy
• Prepare and educate customers on new features and releases
• Conduct Business Reviews with senior level executives within customer portfolio 
• Manage and execute customer renewals
• Identify any customer risks, and collaborate with internal teams to remediate and ensure a successful renewal
• Identify opportunities for expansion and growth within assigned accounts; partner with sales to execute 
• Serve as the voice of the customer and collect feedback to drive continuous improvement across all Showpad functional areas

Skills and Qualifications we are looking for

• 8+ years of Customer Success Management (CSM) experience, handling customers directly with the responsibility of renewing and growing a book of business
• 6+ years of customer-facing experience in a SaaS organization
• Experience managing complex, multi-million dollar accounts 
• Experience developing and managing executive-level relationships within customer portfolio 
• Desire and ability to be a hands-on contributor as well as an example to the broader team
• Exceptional communication skills, including ability to problem-solve and solution on your feet
• Strategic thinker with excellent interpersonal skills and a strong drive for success 
• Proactive and growth-oriented mindset
• Experience advising customers on change management best practices 
• Experience with SaaS vendors such as Box, Salesforce, Gainsight preferred
• Travel approximately 30% 

What you can expect from Showpad

Focus on Impact and Growth

We are building the future in sales and marketing where every salesperson is successful. As an international scale-up, we aim for yearly double-digit growth that opens many opportunities. We want people who thrive in a fast-paced, performance-driven company, who are not afraid to stretch themselves in a fun environment and focus on impact and growth.