Principal Operations - IHM at Discover
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.Job Description
TITLE: Principal Operations
DUTIES: Discover Products Inc. seeks Principal Operations in Riverwoods, IL to support the ability to meet critical SLAs through volume forecasting, negotiation of production activities with business partners, and daily production monitoring. Act as primary contact for production-impacting issue escalation and resolution. Identify and work with business partners and external vendors in problem resolution efforts. Represent the organization as a primary contact on assigned projects. Manage the installation of small to medium projects. Coordinate testing, installation, and implementation of all system modifications with business partners, internal application teams, and external vendors. Serve as subject matter expert, maintaining knowledge regarding equipment and processes. Lead efforts to share processing capabilities, streamline operations, and enhance operational efficiency. Manage business continuity vendors, including regular testing and company-defined vendor management activities. Adhere to all enterprise-wide company policies and procedures. Ensure process compliance with all federal, state, and local regulatory mandates. Promote a risk-aware culture to ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.
REQUIREMENTS: Bachelor’s degree or foreign equivalent in Electrical Engineering, Business, or a related field and six (6) years of progressively responsible experience in the job offered or related: utilizing project management methodologies, including Agile, Scrum, Waterfall, Joint Application Development (JAD), and System Development Lifecycle; utilizing technologies, including ERP and SQL; utilizing MS Office and MS Visio; creating UML diagrams, including Active, Use Case, and Sequence; and utilizing database technologies, including Oracle. In the alternative, employer will accept a Master’s degree or foreign equivalent in the above named fields of study and four (4) years of experience in the above listed skills.
QUALIFIED APPLICANTS: Please apply directly through our website by clicking on “Apply Now.” No calls. Equal Opportunity Employer/disability/vet.
What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.