Product Support Analyst at Vodori

| Chicago
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Vodori provides solutions that simplify how life science companies create, approve, and distribute promotional content for their global marketing operations. Based on years of experience helping our healthcare clients streamline their marketing efforts, we developed our product, Pepper Flow, to simplify the promotional review process so that companies can focus on being more efficient than ever before.


As our global client base continues to grow, so does our need for customer support. As a Product Support Analyst, you will be responsible for handling customer inquiries and satisfaction. You likely have an incredible passion for helping people and making things better--making another person’s day is second nature to you. Maybe you’ve noticed that people flock to you as their go-to team member because of your strong ability to communicate, understand, and get things done! People trust you because you’re organized, patient and accountable.


The Product Support Analyst will be responsible for communicating with new and veteran customers, ensuring they get the most out of Pepper Flow. Seeing as you’ll have direct contact with many customers, we will also rely on your intel to help influence the future of our products. We are a small team with great opportunity for you to be innovative and shape our future!   


Within 3 months you will...

  • Gain a solid understanding of the full suite of Pepper products

  • Debug issues and solve problems for customers on a daily basis via email and chat

  • Communicate clearly and effectively with our internal team and customers

  • Gain an understanding of key Pepper Flow configurations


Within 6 months you will...

  • Assist in keeping multilingual digital knowledge base articles up to date

  • Own customer communications and issues from initial contact until resolution

  • Become an encyclopedia of knowledge about all things Pepper

  • Perform simple configuration changes at the request of a customer


Within 12 months you will...

  • Provide representation for the voice of the customer internally

  • Provide input into the ongoing evolution of our approach to customer education

  • Collaborate with internal teams to reduce churn and surface product enhancement opportunities

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