Program Manager, Professional Services, Future Opportunity

| Chicago | Hybrid
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Title:  Program Manager, Professional Services

Location: Chicago, IL 

What we are looking for:

CityBase is looking for a Program Manager on our Professional Services team to lead and manage a portfolio of projects and initiatives across the City of Chicago. You will oversee a portfolio of solutions that are being implemented or already in use for the city. You are known for your ability to build consensus, establish trust, communicate effectively, and deliver solutions with a variety of internal and external stakeholders. This position reports to the VP of Operations and is based in Chicago.

Responsibilities:

  • Serve as single point of contact for all active work for the client, coordinating across active projects, support issues and enhancement requests
  • Identify up-sell and expansion opportunities within the program and pass along to sales in a timely manner
  • Lead meetings and provide responsive, targeted communication to the client to build trust, understand strategic goals, monitor satisfaction, and anticipate future needs
  • Collaborate closely with CityBase project management, product, and customer support teams to ensure strategic alignment, drive platform innovation, and capture market opportunity
  • Build and maintain relationships with a variety of stakeholders in t including elected officials, GovTech leaders, and universities and research organizations to elevate civic engagement and capacity for future engagement
  • Communicate program status and issues to internal stakeholders, including the Leadership Team
  • Maintain up to date knowledge of all CityBase products and solutions
  • Coordinate internal resources to ensure successful delivery of program deliverables
  • Available to do what it takes to provide an excellent client experience (training, hardware/software support, etc.)

Qualifications:

  • At least 2-5 years of project/program management experience with business applications and/or digital services; payment processing, utility, and/or public sector experience preferred
  • BA/BS in business, operations, technology, or a related field; Master's degree a plus
  • Consulting experience (preferred)
  • Live close enough to the client’s location to be on site on a daily basis as needed
  • Proactive mentality
  • Energized by solving problems and finding opportunities to make projects successful
  • Experience communicating technical concepts to non-technical audiences
  • Strong process orientation and excellent verbal and written communication skills
  • Familiarity with Slack, Jira, Confluence, Zendesk, or related tools helpful but not required

Benefits

  • Comprehensive benefits package including health, dental, vision, 401k, Flexible Spending Account, Dependent Flexible Spending Account, Pre-tax Commuter Program, company-paid short-term and long-term disability and life insurance
  • Unlimited PTO
  • Paid parental leave
  • A multitude of snacks and beverages

About CityBase:

CityBase is a government technology company that transforms the way cities connect and do business with constituents. CityBase works with local governments, agencies, and utilities to integrate payment functionality, business processes, and communications onto a central, cloud-based platform that consumers can access through the web, mobile, kiosk, or point-of-sale.

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Location

363 West Erie Street, Chicago, IL 60654

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