Program Manager, Professional Services

| Chicago

Title:  Program Manager, Professional Services

Location: Chicago, IL 

What we are looking for:

CityBase is looking for a Program Manager on our Professional Services team to lead and manage a portfolio of projects and initiatives across the City of Chicago. You will oversee a portfolio of solutions that are being implemented or already in use for the city. You are known for your ability to build consensus, establish trust, communicate effectively, and deliver solutions with a variety of internal and external stakeholders. This position reports to the VP of Operations and is based in Chicago.


  • Serve as single point of contact for all active work for the client, coordinating across active projects, support issues and enhancement requests
  • Identify up-sell and expansion opportunities within the program and pass along to sales in a timely manner
  • Lead meetings and provide responsive, targeted communication to the client to build trust, understand strategic goals, monitor satisfaction, and anticipate future needs
  • Collaborate closely with CityBase project management, product, and customer support teams to ensure strategic alignment, drive platform innovation, and capture market opportunity
  • Build and maintain relationships with a variety of stakeholders in t including elected officials, GovTech leaders, and universities and research organizations to elevate civic engagement and capacity for future engagement
  • Communicate program status and issues to internal stakeholders, including the Leadership Team
  • Maintain up to date knowledge of all CityBase products and solutions
  • Coordinate internal resources to ensure successful delivery of program deliverables
  • Available to do what it takes to provide an excellent client experience (training, hardware/software support, etc.)


  • At least 2-5 years of project/program management experience with business applications and/or digital services; payment processing, utility, and/or public sector experience preferred
  • BA/BS in business, operations, technology, or a related field; Master's degree a plus
  • Consulting experience (preferred)
  • Live close enough to the client’s location to be on site on a daily basis as needed
  • Proactive mentality
  • Energized by solving problems and finding opportunities to make projects successful
  • Experience communicating technical concepts to non-technical audiences
  • Strong process orientation and excellent verbal and written communication skills
  • Familiarity with Slack, Jira, Confluence, Zendesk, or related tools helpful but not required


  • Comprehensive benefits package including health, dental, vision, 401k, Flexible Spending Account, Dependent Flexible Spending Account, Pre-tax Commuter Program, company-paid short-term and long-term disability and life insurance
  • Unlimited PTO
  • Paid parental leave
  • A multitude of snacks and beverages

About CityBase:

CityBase is a government technology company that transforms the way cities connect and do business with constituents. CityBase works with local governments, agencies, and utilities to integrate payment functionality, business processes, and communications onto a central, cloud-based platform that consumers can access through the web, mobile, kiosk, or point-of-sale.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ElixirLanguages
    • ElmLanguages
    • ReactLibraries
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement


A central downtown Chicago Loop location close to all major CTA lines, in a high-rise office with spectacular views of the city and Lake Michigan.

An Insider's view of CityBase

How would you describe the company’s work-life balance?

We like to say we integrate the two! If you need to go to the doctor at 2pm, go. If you need to get home early for your children's soccer game, go! We know and trust that you will get your work done!


HR & Recruiting Manager

What are CityBase Perks + Benefits

Friends outside of work
Eat lunch together
Intracompany committees
We have a volunteer culture committee called Build the Base dedicated to planning events, parties and celebrations for CityBase.
Daily stand up
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Happy Hours
Happy hours are hosted On occasion .
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Paid Parental Leave. Competitive Pay & Stock Options.

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