ServiceNow
We deliver digital workflows that create great experiences and unlock productivity.
Chicago, IL

Program Manager, Workplace Security Technology & Systems at ServiceNow

| Chicago
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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Role
This role requires you to interact positively with stakeholders across the full spectrum of business unit owners and demonstrate ownership of deliverables. Ability to build and maintain rapport, understand and adapt to nuances of different internal customers, and adapt rapidly to dynamic business requirements is critical.

What you get to do in this role:

  • You will report to the Global Director, Workplace Safety & Security, and will be responsible for all aspects of designing, managing, and integrating systems specified through our physical security standards, including but not limited to;
  • Work cross-functionally with IT, HR Business Partners, key stakeholders, and subject matter experts to implement technologies and solutions and/or drive business transformations in the Security area
  • Management of all aspects of delivery across the internal software development life cycle
  • Improve, adapt, and, create global system and technology standards. Conduct gap analyses, and then design and project manage a roadmap to full compliance
  • Plan, direct, and execute physical security system design and integration efforts
  • Participate in strategic planning for Corporate Offices and effectively advocate on behalf of the Workplace Security & Safety team and our customers
  • Effectively influence management, stakeholders, and 3rd party providers to prioritize remediation of security issues
  • Serve as a subject matter expert on physical security, providing consultation to Workplace Services (WPS) teams and other key stakeholders
  • This position will travel up to 30%, including international travel.
  • Design, set, and drive adoption of physical security standards for corporate offices and other critical locations across the company
  • Work with other stakeholder teams to ensure security needs are part of the earliest phases of facility design
  • Provide guidance and oversight to WPS teams including participation in design reviews and threat modeling
  • Partner with peers in the Security Standards & Technology program to explore new security technologies, assess their strengths, weaknesses, and suitability
  • Work with providers and vendors to discover and remediate vulnerabilities in security technologies. Manage their efficiency and delivery quality though KPIs
  • Influence management, stakeholders, and 3rd party providers to prioritize remediation of security issues
  • Adapt standards and design compensating controls to work within local laws and regulations for various domestic and international jurisdictions
  • Periodic travel to company and 3rd party locations, in rare cases with minimal notice, is required
     

Qualifications

In order to be successful in this role, we need someone who has:

  • Bachelor’s degree or equivalent experience
  • Overall experience of 8+ years in security management with a major portion of that experience leading security system design and integration
  • Must have the ability to effectively manage changing priorities, and in doing so, clearly assess and communicate impacts to other team projects & commitments.
  • Demonstrable experience in corporate security management
  • Exceptional writing, research, and analytical skills
  • Domain understanding of physical security system installation and functionality (both hardware & software)

Professional Experience/Skills Preferred

  • Multi-disciplinary backgrounds (I.e. Security Ops Management and Security Technology experience)
  • Project Management Professional (PMP) Certification
  • Prior experience in a fast-paced environment and hyper growth organizations
  • Familiarity with ServiceNow and use of our business solutions is preferred
  • Experience evaluating and implementing multifactor authentication security systems
  • Experience securing network and computing infrastructure

Leadership Qualities

  • Thinks Strategically – Knows what it takes to maintain a vantage point with a comprehensive view of the company, its clients, and their shared interests
  • Makes Smart Decisions – Analyzes and synthesizes broad, cross-business or cross-discipline information that leads to breakthroughs or significant insight.
  • Collaborates & Communicates – Works well within a team environment with dynamic professionals from broad backgrounds. Writes and presents effectively in 1:1 and large group situations
  • Drives Results – Works independently and collectively to attack problems and analyze root cause. Implements appropriate changes to ensure delivery of services that exceed customer expectations

JV20

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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Where we are

Before COVID, we were in a new building on Lake and Racine in the West Loop. Right now we're physically distanced but trying to stay social connected!

Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • MariaDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • PiwikAnalytics
    • Adobe AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ServiceNowManagement
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What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Free Daily Meals
Free breakfast offered daily
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Some Meals Provided
Happy Hours
Every Thursday!
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Paid industry certifications

An Insider's view of ServiceNow

What’s the vibe like in the office?

When I walk into a room, I don't feel different than any of my colleagues there. I’m free to express my opinions. Whatever I bring to the table, I'm free put it out there.

Ashita

Senior Application Developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project Manager

How has your career grown since starting at the company?

When a VP told me that an opportunity had opened up on the customer support engineering team, I decided to leave the beaches of San Diego, California behind. I had expressed to my manager that I want to be a CIO or an executive and this opportunity brought me leadership training as well as international business experience.

Marie

Senior Director, Technical Support Management

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief Product Officer

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on. And you hear it in people’s voices. You see it in people’s work. Everybody wants to be here. Everybody wants to work on these problems.

Juan

Software Developer
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