QA Manager - Remote

| Hybrid
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Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, providing insightful technology, industry expertise and data insights to clients across the globe. We’re here to help you make smarter decisions with insightful technology, industry expertise and data insights at every stage of your business and investment lifecycles. As markets fluctuate, regulations evolve and technology advances, we’re there. And through it all, we deliver confidence with the right solutions in moments that matter. 

We are looking for technical team members at all levels who want to push themselves to deliver best in market SaaS solutions. We offer a challenging environment where you will have to grow, adapt and use your skills consistently. Success will be the reward as we build solutions for the moments that matter for our customers


Reporting to Head of Quality, the QA Manager is a hands-on technical leader who defines QA strategy and manages quality Engineers as a guild with focus on quality best practices. The QA Manager is responsible for identifying opportunities to increase quality, identify quality gaps and reliability while mitigating risk throughout the platform. The role provides expertise throughout the entire project lifecycle with a strong sense of ownership over results. They will increasingly broaden the scope and maximize effectiveness of the quality assurance function through modernization, standardization, creating awareness and collaborating cross-functionally.

Responsibilities:

  • Acting as Quality advocate
    • Facilitate recurring and ad-hoc meetings with QA teams ( OneXOne , Sprint Demos, Release Go/No Go , QA metrics and dashboards review)
    • Helping teams identify and manage risks and test dependencies.
    • Guide QA engineers on effective Bug reporting.
    • Enforces acceptance criteria practice with proper test estimation.
    • Create Quality metrics, dashboards and GANTT charts
    • Identify testing bottlenecks and risk assessments.
    • Work collaboratively and support multiple cross functional teams in an agile environment.
    • Be a forward thinking thought leader and influence the rest if the origination on latest tech, experience and design trends.
  • Be a change agent
    • Be highly empathic and passionate about creating successful teams and high trust environments.
    • Be experienced in doing this remotely, as our teams are globally distributed.
    • Be driven towards automating repetitive tasks for project teams, project management and scrum domains.


Qualifications:

  • 5+ years’ experience as a Quality Assurance professional for various technology deliverables.
  • 3+ years’ experience as a Quality Assurance Manager overseeing complex activities or processes.
  • Experience with building and managing complex, manual test plans.
  • Exposure to the full software development lifecycle experience in an Agile-SCRUM environment.
  • Strong technical skills, both functional and non-functional, manual and automated, ideally in a continuous delivery environment.
  • Experience in creating metrics and ability to manage multiple testing projects.
  • Knowledge of the full software development lifecycle from inception to deployment.
  • Experience with automation frameworks, continuous integration platforms, test management tools, and/or other QA services.
  • Self-managed and motivated; organized and detail-oriented.
  • 1-2 years’ experience in high change environments - start-up, digital transformation or similar.
  • Proven expertise in using remote collaboration tools for communication (synchronous and asynchronous), brainstorming and tracking status.
  • Excellent communication skills with ability to relate with both technical and business professionals.
  • Usage and experience with Azure DevOps, VSTS, Jira or similar tool to plan and maintain agile workflows and work.

It is the policy of Donnelley Financial Solutions to select, place and manage all its employees without discrimination based on race, color, national origin, gender, age, religion, actual or perceived disability, veteran's status, actual or perceived sexual orientation, genetic information or any other protected status. 

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access jobs.dfinsolutions.com as a result of your disability. You can request a reasonable aaccommodation by sending an email to [email protected].

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularFrameworks
    • Angular.JSFrameworks
    • ASP.NETFrameworks
    • KubernetesFrameworks
    • Node.jsFrameworks
    • TerraformFrameworks
    • DynamoDBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • NoSQLDatabases
    • PostgreSQLDatabases
    • SAP HANADatabases
    • SnowflakeDatabases
    • TeradataDatabases
    • Microsoft AzureServices
    • New RelicServices
    • IllustratorDesign
    • PhotoshopDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • DocuSignCRM
    • LinkedIn SalesNavigatorCRM
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the heart of downtown Chicago’s financial district, we are steps from all Metra stations, good eats and entertainment.

An Insider's view of DFIN

How would you describe the company’s work-life balance?

The company culture that I love the most about Donnelley is the flexibility and work-life balance. Working in this role with my peers, my leadership team, and within my own team — everyone understands that you have other things to take care of outside of your work.

Aravinda

VP, IT Infrastructure & Operations

How do you collaborate with other teams in the company?

The new employee is paired up with one or two team members to accomplish their first set of tasks and collaboration is encouraged every step of the way. We have other meetings on a cadence and will break into smaller groups when it feels right. For local employees who thrive on face-to-face collaboration, we try to meet in-person when possible.

Gary

Engineering Manager

What makes someone successful on your team?

Active and honest listening – Contrary to the stereotypical, extroverted sales rep, some of my most effective and insightful client interactions are when I do the least amount of talking, and the most active listening. Client insight is exponentially easier to excavate when you stop “pitching” – and start listening.

Carey

Senior Sales Representative

What is your vision for the company?

Our business plan reflects the change in products DFIN is selling today versus what we sell in five years. DFIN today is a company that offers a lot of professional services that we added software to, but the goal is to become a SaaS company that has services to support it.

Stephen

SVP, Global Head of Engineering

What are DFIN Perks + Benefits

DFIN Benefits Overview

The world continues to change in ways we never expected, but there is one constant: your safety and well-being is a top priority, and DFIN has you covered with our benefits.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
Employee awards
Flexible work schedule
We value a work / life balance at DFIN.
Remote work program
We have partial and fully remote opportunities at DFIN.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Wellness days
Unlimited PTO structure to support Wellness.
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Family Medical Leave granted under the Family and Medical Leave Act (FMLA).
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Hardship benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Employee parking available
Fitness stipend
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training
Apprenticeship programs

Additional Perks + Benefits

DFIN has implemented a Employee Stock Purchase Program.

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