Oak Street Health
Oak Street Health is rebuilding healthcare as it should be.
Chicago, IL

Referral Coordinator at Oak Street Health (Chicago, IL)

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Company: Oak Street Health
Title: Referral Coordinator
Compensation: $17-18 hourly with weekly bonus
Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients' communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.
For more information, visit www.oakstreethealth.com.
Role Description:
The Third Party Request Coordinator Team is responsible for delivering excellent, high-touch assistance to our patients everyday. Referral Coordinators are responsible for managing the day to day referrals and diagnostic orders for Oak Street Health patients to see specialists outside the clinic. They interact with the clinic teams and our payer partners to ensure that patients access the care they need in a timely manner.
Core Responsibilities:
  • Update patient information and make changes in electronic medical record platform
  • Schedule appointments within electronic medical records platform
  • Communicate referral & authorization information to patients
  • Obtain authorization (when required) for all third-party requests
  • Request medical records, submitting appropriate clinical documents to specialist offices, and upload documents into electronic medical record platform
  • Assemble information concerning patients' clinical background and referral needs
  • Schedule specialist appointments and/or diagnostic orders, as needed
  • Manage access to and information in multiple payer portals
  • Work in multiple electronic systems, as needed
  • Other duties, as assigned

What are we looking for?
  • Flexible and positive attitude
  • Organized and able to manage competing priorities
  • Strong computer skills and basic knowledge/familiarity with Microsoft Excel
  • Strong communication and customer service skills
  • Resourcefulness in problem solving
  • Able to follow through with delegated tasks with accountability
  • Health plan or provider order entry experience helpful
  • Some knowledge of medical terminology and/or medical coding a plus
  • High level of integrity
  • Proficient PC skills
  • Bachelor's degree preferred
  • US work authorization
  • Someone who embodies being "Oaky"

What does being "Oaky" look like?
  • Radiating positive energy
  • Assuming good intentions
  • Creating an unmatched patient experience
  • Driving clinical excellence
  • Taking ownership and delivering results
  • Being scrappy

Why Oak Street?
Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:
  • Collaborative and energetic culture
  • Fast-paced and innovative environment
  • Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.
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What are Oak Street Health Perks + Benefits

Volunteer in local community
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within
Continuing Education stipend
Time allotted for learning
Customized development tracks

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