NowPow, whose name is a play on knowledge is power, is a women-owned and led technology business based on Chicago's south side. NowPow's technology platform is a multi-sided, community resource network management solution that enables care professionals – social workers, physicians, justice workers – to manage and close the loop on health and social service referrals. The platform helps people get the care they need, whether they manage chronic health and social conditions or just stay well.

Position Description:

NowPow is seeking an enthusiastic mission-driven Regional Community Engagement Manager to join our growing Community Engagement team. Reporting to the Head of Customer Success and Community Engagement, you will be responsible for planning and implementing strategies to build and grow NowPow networks and foster sustained partner engagement. In this role, you will connect with senior leaders at providers, payers, government agencies, and community-based organizations to build referral partnerships within your designated geographies. The Regional Manager role is a people management opportunity where you are comfortable being a player and a coach. Our ideal candidate has knowledge and experience in the healthcare or social services space and a desire to help people get the self care resources they need in their communities.

Key Responsibilities:

• Create and implement innovative strategies to identify network partners for outreach and engagement to onboard NowPow technology solutions
• Lead a team responsible for supporting standing up community networks and closed loop referral partners in an assigned geography
• Be a creator and developer in helping to grow the Community Engagement team
• Analyze data and continuously monitor referral partner performance for insights to recommend actions for more significant outcomes
• Develop a strong understanding of network interventions and work with NowPow cross-functional team to determine service referral partners, the capacity needed, and other referral partner criteria
• Build, foster, and maintain customer relationships to become a valued resource for NowPow partners
• Oversee training, onboarding, and user provisioning of community partners, including contracting and onboarding as needed
• Collect partner feedback to inform internal teams on client intervention needs and desired reporting methods
• Manage and participate in executive and stakeholder presentations, meetings, conferences, and awareness-building events – including town halls for the community.

Location:

This position is based in the NowPow Chicago office, located in Hyde Park. The role is onsite with a structured WFH opportunity.

Required Qualifications:

• 7-10 years of related professional experience
• At least five years of experience working with community-based organizations or similar organizations
• Demonstrated experience managing a team

Strongly Preferred:

• Advanced degree in social work, social science, urban planning, public health, public policy
• Experience managing complex projects with high-level stakeholders
• Exceptional interpersonal and written communication skills
• Exceptional strategic planning skills with demonstrated ability to execute against strategy
• Outstanding attention to detail, organization, decision making, and analytical skills
• Self-starter, innovator, results-driven with the ability to meet both short- and long-term business goals
• Ability to manage time well, meet imposed deadlines, and ability to work flexible hours
• Proven problem-solving skills

Why NowPow?

We work at NowPow because we care! NowPowers are passionate about our mission and are excited about the opportunities and challenges we face. At NowPow, we cultivate a culture of collaboration and respect, where everyone is a valued team member.

Our people and our culture are important to us and make working at NowPow special. We invest in the self-care of our team and provide competitive benefits to support this. We celebrate our successes every week with a company-wide happy hour on Fridays and recognize those who went above and beyond in their work. Outside of work, we have fun through company events such as laser tag, ice skating, and heading to the ballpark for beautiful weather and a baseball game – and look forward to being able to do so again!

We are looking for highly motivated and hard-working individuals to join our team and help us connect health care to self-care. Please apply now to join our growing team!

Equal Employment Opportunity

NowPow is an Equal Opportunity Employer. NowPow evaluates applicants for employment on the basis of qualifications, merit, and work-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities, and general treatment during employment