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Registered Nurse Care Manager

| Chicago

At VillageMD, we are committed to helping patients achieve greater health by delivering the most effective, accessible and efficient healthcare in the world through partnership with primary care physicians. We're in a unique position to impact everyone in primary care from independent, family- owned practices to world-class health systems. As an extension of the primary care physician’s (PCP) care team, Registered Nurse Care Managers are responsible for providing a variety of care management services within a PCP practice(s) targeting patients identified as high-risk and/or those who are experiencing barriers to meeting their healthcare goals. Principle care management services include, but are not limited to, performing comprehensive assessments, developing patient-centered care pans, providing episodic and longitudinal care planning. Registered Nurse Care Managers also monitor acute facility stays and discharges, provide disease education and empower patient’s ability to develop self- management skills.

Integral to our care management team, the Registered Nurse Care Manager will be accountable for supporting and improving the organization’s ongoing refinement of care management processes. As a new member of our team, you’ll work closely with our comprehensive care team to connect the dots of collaborative patient care while incorporating patients’ personal health and lifestyle goals.

What are some unique responsibilities that you’ll have at VillageMD?

  • Actively engage and collaborate with PCPs and office staff in identifying high-risk patients
  • Employ motivational interviewing skills to elicit optimal member engagement/outcome
  • Perform comprehensive assessments for both physical and psychosocial risk factors that support individual patient needs while identifying and addressing barriers
  • Communicate assessment findings, care plan goals, interventions and outcomes to PCP, patients and caregivers in a timely manner
  • Monitor patient’s acute stays, perform post-discharge follow up calls and continuously assess risk of readmissions post-discharge
  • Identify and support practice needs for structured on-site care coordination presence in alignment with program model
  • Maintain a core understanding of population management as it specifically relates to high-risk patients

What will make you successful here?

  • The ability to be flexible in an ambiguous and dynamic environment
  • The ability to adapt quickly to changing demands in the healthcare industry
  • A service orientation and a “can do” attitude
  • A willingness to learn on your own and take initiative
  • Displays Strength-Based Approach to collaborative problem solving
  • The ability to receive feedback and apply it to work performance
  • Demonstrates consistently strong ethics and sound judgement
  • Effectively engages diverse populations (age, ethnic groups, socio-economic levels, etc.) and provide culturally sensitive coaching, education and assistance to members and their families
  • Experience in conflict management and problem resolution
  • A low ego and humility; an ability to gain trust through good communication and doing what you say you will do

What you might do in your first year:

  • Provide chronic disease education and symptom management teaching to patients and caregivers
  • Assess medication adherence and perform comprehensive medication reconciliation
  • Address gaps in care for high-risk patients engaged in care management services
  • Document clinical interventions in applicable care management software systems
  • Develop and maintain effective professional working relationships with assigned PCP practice(s)
  • Engage patients in a variety of settings, determined by program models and initiatives

The following experience is relevant to us:

  • 3+ years of direct, clinical nursing experience
  • Registered Nurse with licensure in the state of practice
  • Care management experience in a setting that requires assessment, critical thinking and application
  • Comfort with technology including Microsoft suite of products
  • Utilizing a variety of electronic health records including data capture, data mining and reporting

At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • Neo4jDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases

Location

We are in the heart of downtown Chicago - accessible to all trains and plenty of food/drink options nearby!

An Insider's view of VillageMD

What's the biggest problem your team is solving?

Aggregating disparate into one consumable interface is difficult. We constantly think about how to solve it faster and better while keeping it flexible and scalable.

Mario

Principal Software Engineer

What makes someone successful on your team?

It’s an individual’s willingness to get into the details, fully understand the current delivery , and think critically about the problems that face primary providers today, that will make them successful at VillageMD.

Dave

Director, Product Development

What’s the vibe like in the office?

The office vibe is centered on holding our work to high standards while maintaining an environment focused on fun and . My coworkers and I will often be working on completely unrelated projects, but when we hit a roadblock we step back and ask each other for feedback and help. That’s usually when we find the best solution to .

Emily

Healthcare Informatics Analyst

What are VillageMD Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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