Oh Snap!
This job is no longer active - but you can still view the details below.

Relativity Specialist - Trace

| Chicago
We are Relativity. A market-leading, global tech company that equips legal professionals with a powerful platform to organize data, discover the truth, and act on it. The U.S. Department of Justice, 198 of top 200 U.S. law firms, and more than 70 Fortune 100 companies are among our customers who trust Relativity during litigation, internal investigations, and compliance projects.
 
Our SaaS product, RelativityOne, has become the fastest-growing product in the company's history and we have consistently been named a great workplace. As we grow, we continue to seek individuals that will bring their whole self to our team atmosphere.
 
Join us in the transformation of the legal industry and play a pivotal role in shaping the future of the practice of law and beyond.
This role is part of a team building a data monitoring / compliance application on top of the Relativity platform: Trace. Trace is used to prevent risk and litigation by proactively identifying potential malicious and illicit behavior.
 
The team is made up of a small group of experienced Relativity engineers who operate like a small startup within Relativity and are tasked with building something greenfield that could become a key driver in the growth of our product.
 
This will not be a standard role at Relativity
Role Responsibilities
Be obsessed with Relativity.
You are a Relativity expert who loves being in the software all day. You know the product end-to-end and have experience using it in the field and troubleshooting problems. You stay on the forefront of what’s being developed and push the platform in creative ways. You have an expertise in SQL and understand the Relativity architecture.
 
Responsible for full operational life cycle of Trace.
You will manage customer operations for the Trace business: Pre-sales technical questions -> Managing POCs -> On-boarding production customers -> Supporting existing customers. In addition, you will be responsible for documenting standard operating procedures so that we can train our user base and other Relativity teams how we operate. We want to create a self-sustaining process.
 
Be a technical expert for the Trace Sales Team.
You already know core Relativity exceptionally well. You will help our sales team answer any technical or product questions (including Relativity AND Trace) needed to move a prospect through the sales cycle. All common questions should be documented and managed.
 
Ensure successful POC completion.
You will manage all customer POCs and ensure successful completion for all of them. Over time you will develop automated process that allow anyone to spin up POCs making them less operationally taxing on our team.
 
You own the successful implementation of production customers.
You will manage the on-boarding and implementation for all Trace customers: R1 or Not, New to Relativity or not, Corporate or Channel. You are expected to document this process.
 
You are the first line of support for our early adopters.
You will be calling and emailing our early customers frequently, providing white glove service. You will own the resolution of every ticket because you won’t let our customers fail. You will coordinate with the development team to make sure major issues are fixed and deployed rapidly. You will use your in-depth technical product, SQL, network and server knowledge to quickly get to the bottom of every issue.
 
You are a user advocate providing workflow advice internally and externally.
You’ve seen Relativity enough in the field that you know what a good workflow looks like. As we develop new technology, you make sure the user experience is at the top of our minds providing input. You also work with our customers to make sure their environments are set up to meet their individual requirements.
 
You are a self-starter who is comfortable juggling many balls.
You will be responsible for many activities simultaneously. You proactively seek out opportunities to deliver differentiating value for the team and the product, because you care about what we are building. You won’t need to be closely managed and will own delivering your commitments.
 
You can build a great demo highlighting the power of new functionality.
You can tell a story in Relativity with a clean workspace that is optimized to highlight the specific functionality we want to demo.
 
You manage our internal environments and make sure they are always running smoothly.
You manage our demo and development environments. You keep track of common failures and report them as defects. You report key metrics that are relevant to Trace as a product – billing, error and performance.
 
You are comfortable with uncertainty.
We have a roadmap that is rapidly developing with feedback from our early adopters. You should be comfortable working in an environment of constant change and should also be able to work confidently with a certain level of ambiguity. If you need an answer to something, you’ll take the initiative to find an answer.
 
You are a team player that brings positive energy.
We are a small team that is trying to build something big. Everyone on the team is expected to stretch to do what is needed. You bring energy and fun to the room.
 

Minimum Qualifications

  • 3+ years of experience using Relativity daily
  • Ability to travel: may require on-site support for deployment and rollout of early customers

Preferred Qualifications

  • Proven experience putting together standard processes used successfully by others
  • Coaching / Training experience – from material preparations to presentations
  • Experience building dashboards with key metrics
  • Deep hands-on Relativity experience, including SQL backend (PowerShell scripts are a bonus)
  • Effective communication and teamwork skills

At Relativity, we live our core values and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We seek professionals that will bring their authentic and unique experiences to our teams.
 
We understand career choices are a big decision, and we thank you for considering Relativity.
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • ScalaLanguages
    • AzureLanguages
    • ChefLanguages
    • PowershellLanguages
    • JenkinsLanguages
    • Node.jsFrameworks
    • MySQLDatabases

Location

We’re a community of passionate, life-long learners tackling challenging problems. We care about each other and about our community.

An Insider's view of Relativity

How does your team reward individual success?

Rewarding success is one of my favorite parts of my role. Formally through annual bonus plans, thank you notes in our HR system and of course through promotions. I also like to submit nominations to be recognized at company meetings and spotlights in department newsletters. We move fast at Relativity it’s nice to slow down and just say thanks!

Jessica

Operations Manager, Customer Success and Support

How do you collaborate with other teams in the company?

On the Certification team, I develop exams and study content for our end users. To ensure that our exams are valid, I work with almost every team embracing their expertise and industry knowledge into the development process. It takes continuous interdepartmental collaboration to keep exam content accurate as the Relativity platform evolves.

Sean

Certification Specialist

How has your career grown since starting at the company?

As an Application Support Specialist, I have increased my technical knowledge in SQL database management, Network Administration, and Server Infrastructure. Prior to coming to Relativity, I had zero knowledge of e-Discovery, and now provide On-site training to our clients teaching them about the various e-Discovery tools Relativity has to offer.

Kamal

Application Specialist II

What are some social events your company does?

Our annual user conference, Relativity Fest, is such a tremendous opportunity to get one on one face time with our partners. Fest draws 2,000 platform users and practitioners from all different facets of the industry and being able to connect with them and hear their stories is extremely powerful.

Michael

Platform Account Manager

What are Relativity Perks + Benefits

Relativity Benefits Overview

We have a great selection of benefits from very competitive insurance plans to fun office perks!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Bonuses are based on a combination of how the company performs as well as how the individual performs.
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Everyone starts with 18 days of PTO, plus 11 paid holidays every year. Our office is also closed between Christmas and New Years, which does not take away from your PTO balance.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Tax-free transportation opportunities.
Company Outings
We have our annual Summer Jam (picnic that includes friends and family), our User Conference - RelativityFest, and a holiday party each year.
Game Room
Our Cafe houses ping-pong, foosball, and a variety of arcade games - including Killer Queen (a multi-player game that is one of few in the country).
Stocked Kitchen
We have tea, coffee (including fancy espresso machines), a variety of LaCroix, soda, and many other things. We also have fresh fruit delivered twice a week in our pantry areas.
Some Meals Provided
Meals are often provided during morning or afternoon training sessions. There is also always plenty of leftover food from such meetings that employees can dive into after the attendees are finished.
Happy Hours
Different for each team, but always a great time!
Recreational Clubs
RelWOW (Relativity Women of the Workplace), Several Intramural Sports Teams (kickball, softball, volleyball, etc.), Vertikal (climbing group), Working Moms Group, Queeries, and several more.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
All full-time employees (non-contract) receive $3,000/year to pursue professional development opportunities.
Diversity Program

Additional Perks + Benefits

We also offer a Divvy bike share discount, have Fooda discounts in the office, and offer DRYV Laundry Service for those who have workout clothes that need washing!

More Jobs at Relativity98 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Operations
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Design + UX
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Design + UX
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Content
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Marketing
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Design + UX
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Sales
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
Project Mgmt
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Project Mgmt
new
Chicago
Finance
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Product
new
Chicago
Developer
new
Chicago
Finance
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Sales
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago