Relocation Consultant at UrbanBound

| Chicago
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About us:

  • UrbanBound is a web-based Relocation Management Software that helps companies offer a comprehensive platform to their newly hired and transferring employees, resulting in lower costs and higher employee satisfaction. Fortune 1000 companies are utilizing UrbanBound to streamline the relocation process for their employees, aiming to bring order instead of chaos and excitement instead of stress. With the resources provided within our platform, employees plan and organize their entire relocation while being connected to suppliers who offer preferred pricing through our exclusive group buying power. Our breakthrough approach has changed the way businesses relocate and onboard employees forever.

  • With well over 150 of the largest employers as customers, UrbanBound is a high-growth, early stage software company that is disrupting the historically high-touch/low-tech relocation industry by providing innovative, easy-to-use technology.

  • UrbanBound is well funded by top-tier Venture Capitalists that are committed to helping us re-envision the $50 Billion global relocation industry.

UrbanBound is currently hiring a Relocation Consultant for the Marketplace team. This customer support specialist (known within the relocation industry as a Relocation Consultant) assists transferees to realize successful relocations by leading them to optimal use of the UrbanBound portal.

The ideal candidate is an effective communicator, someone who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns. There will be many different relocating employees with whom they work. The person in this position must be friendly and genuinely interested in the agenda and needs of relocating employees. A persuasive, teaching style of communication is required to guide transferees through their relocations. Detail-oriented work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently; correct handling of details dealing with transferees is necessary to maintain and grow relationships. A Relocation Consultant is successful when relocating employees recommend UrbanBound to their colleagues and our customers are happy, passionate UrbanBound advocates.

 

Responsibilities

  • Lead and manage all relocation activities for transferees working within a portfolio of Fortune 1000 and high growth customer accounts.

  • Manage transferees budgets and progress with UrbanBound service providers/suppliers.

  • Ensure customer satisfaction measured by a transferee satisfaction survey.

  • Consultatively uncover transferees’ priorities and issues associated with their moves.

  • Proactively execute touch points throughout transferees’ relocations and take action when problems are identified.

  • Qualify transferees for opportunities to utilize UrbanBound’s network of suppliers (e.g., a household goods shipper).

  • Document contacts and progress with transferees by using Salesforce.com.

  • Provide information and content that saves transferees time and angst.

  • Work closely with Senior Account Managers to ensure a great full cycle experience for transferees and the customers who lead the corporate mobility programs.

  • Convey engagement, enthusiasm and empathy at the point of contact with all external and internal customers.

  • Anticipate and understand needs by connecting the dots.

  • Balance initiative and self-direction with the need to work with and motivate others.

Qualifications

  • A bachelor's degree from an accredited, 4-year university

  • At least one year of selling, account management or customer service experience, preferably within a technology environment (there is a commission component to total compensation)

  • Passionate about building relationships by generating value

  • Outstanding ability to organize and multi-task multiple accounts

  • A self-starter with great time management skills

  • A track record of achieving goals

  • Extensive experience using Salesforce.com or another leading CRM

  • Experience working for an early stage software company is a plus

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Technology we use

  • Sales & Marketing
    • HubSpotCRM
    • SalesforceCRM

Location

Our office is located in the loop’s historic Franklin building—with easy access to CTA trains, Metra, endless lunch spots & Amazon Go in the lobby!

An Insider's view of UrbanBound

What's something quirky about your company?

After three months of employment, you earn the coveted UrbanBound jacket. In order to receive this jacket, you must participate in the Jacket Ceremony. I can't say much about what this ceremony entails...it's top secret.

Drew

Lead Designer

What makes someone successful on your team?

In order to be successful here, you cannot be afraid to speak up. If you think something is broken, and you know how to fix it—say something! The team is eager to hear your ideas, and innovation is rewarded!

Abby

Sr. Marketing Manager

What are some social events your company does?

Game night is a regular occurrence at UrbanBound as is wine night, book club, scavenger hunts, and in-office happy hours (at the UrbanBar). From trolley rides to boat tours to whirlyball outings…when we meet our goals, everyone celebrates!

Michelle

Marketing Coordinator

What are UrbanBound Perks + Benefits

UrbanBound Benefits Overview

At UrbanBound we provide:

A collaborative work environment where you will make decisions daily that positively impact the business.
A competitive salary and benefits that include pre-tax commuter benefit, 401K, discounted membership to building’s gym, and competitive health, dental and vision coverage.

A true work-life balance where family and health come first. Need to take a break? No problem. We have an open vacation policy, as we want everybody to feel well rested, energetic, and ready to seize the day.

A contemporary, welcoming office located in the central loop’s newly-renovated Franklin building — one of the most recognized skyscrapers in Chicago. This address has easy access to CTA trains and Metra, and provides all the benefits of working downtown, such as an Amazon Go in the lobby, and several other restaurant options in the building.

Company-wide celebrations, in-office happy hours, game nights and so much more!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
We always make sure to have a fully stocked beer fridge and full bar!
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
UrbanBound's kitchen has unlimited snacks, coffee & tea!
Happy Hours
In-office happy hours at the UrbanBar are a regular occurrence!
Pet Friendly
UrbanBound's hosts special "Bring Your Dog to Work" days.
Recreational Clubs
UrbanBound sponsors sports leagues year-round (like beach volleyball and bowling)!
Fitness Subsidies
Professional Development Benefits
Diversity Program
We’re committed to building an inclusive workplace with a cross-departmental team (that includes both of our founders) that defines and refines processes to support diversity and inclusion.
Promote from within
Paid industry certifications

Additional Perks + Benefits

We recognize our outstanding employees with Quarterly Innovation Awards and Semi-Annual Core Values Awards.

We cultivate new ideas with company-wide Hack-a-Thons.

We're proud to be...UB!

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