Remote Senior Travel Consultant

| Chicago

The TripActions support team is looking for a Remote Senior Travel Consultant to be part of a 24/7 dedicated support group working with our Global customers and agency support team, with the goal of delivering the best service levels for both tech and travel related support. This team member will contribute to the support environment by maintaining an organized workplace, follow office operating procedures, assist others when needed, keep current on systems enhancements and continuously promote and exhibit positive behavior both internally and externally.

RESPONSIBILITIES

  • Assist clients and support team members on any form of correspondence between customer and company to provide app and travel related support. Examples may include help in finding core problems with the app, airline assistance in finding efficient routes to secure the lowest available fares, changes to existing reservations and exchanging tickets, understanding travel products and general travel services in response to identified, specific client needs by effective use and knowledge of the airline industry, GDS and third party technology
  • Acts on customer requests including complex and lengthy specifications
  • Provides clients with accurate travel and tech related help for information to assist with any client initiated changes and unexpected situations
  • Ensures optimum customer service capabilities through the effective use of chat, email, phone systems and positive telephone service techniques
  • Understands systems and internal navigation
  • Collects data and feedback from customers to close the loop on potential app and customer issues
  • Escalates issues to Manager as needed to solve both travel and tech related problems
  • As part of a 24/7 support team, will be required to work nights/weekends/holidays as needed, this can be a remote position

QUALIFICATIONS:

  • Excellent Sabre (GDS) skills required
  • 5 years experience in a support role or customer facing service role
  • Effective oral and written communication skills (must be able to speak English clearly.)
  • Proficient in providing travel related support solutions
  • Knowledgeable in geography, including expedient, cost effective and preferred travel routes
  • Positive attitude/team Player
  • Strong organizational skills and the ability to multi-task and prioritize in a fast-paced environment (chat/phone/email)
  • Solid CRM skills (answer chat/phones, ZENDESK maintain logs/records, and research information)
  • Good time management skills and proficient with numbers
  • Solid working knowledge of travel industry procedures
  • Must be a resident of Illinois to be eligible 
Read Full Job Description

Technology we use

  • Product
  • Sales & Marketing
    • AsanaManagement
    • SalesforceCRM
    • salesloftLead Gen

Location

A stylish neighborhood near the Mag Mile, River North is home to 400 tech startups and some of the most popular dinner and drink places in Chicago!

An Insider's view of TripActions

What’s the vibe like in the office?

Everyone comes into the office with a ton of energy every morning ready to make an impact. Because we are still small, there are constantly opportunities to collaborate and learn from one another. We also make sure to balance time outside of the office to have some fun while strengthening the relationships within our teams.

Danica

Sales Development Manager

What does your typical day look like?

As an AE there is no such thing as a typical day. I try to block 2.5 hours a day for prospecting and then prep for upcoming demo’s/calls. I to do a ton of research on the company to go in as prepared as possible. My goal is to understand what they do, why they love their company and how TripActions might help them with making travel stress-free.

Maci

Commercial Account Executive

How does the company support your career growth?

TripActions provides me with a clear understanding and support to get to the next step in my career. After expressing interest in being a cultural pillar in our new Chicago office, I worked with my manager and director to develop a plan. Being able to directly communicate with management has given me the opportunity to grow at an amazing company.

Christo

Sales Development Representative

How do you make yourself accessible to the rest of the team?

We don’t have an ‘open door’ policy because if you’re an accessible leader, there is no reason for a door in the first place.

Floyd

Director of Sales

What projects are you most excited about?

Frankly, one of the best things about working at TripActions is the sheer depth and breadth of exposure that people get to teams and projects. Everyone is humble and accessible and there are few if any walled gardens. Right now I'm looking forward to our team hackathon as well as the launch of better direct connectivity with air carriers.

Grant

Director of Product Marketing

What are TripActions Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Promote from within
Mentorship program
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