Renewals Manager at Litera Microsystems

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Our Story: Litera is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving over 90% of the world’s largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company selected for Crain's Best Places to Work in Chicago, we believe professional development, rewards programs, open communication, investing in our employees, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.

The Opportunity: A Renewals Manager is part our Customer Success team and is responsible for coordinating the renewal process for an assigned group of customers from quotation through to closure. This is a high impact position that is focused on maximizing outcomes resulting in reoccurring revenue growth and retention. It is a fast-paced, high-volume opportunity that is fun and where results directly impact our business’ success. Our customers’ recurring business allows Litera to invest, hire awesome talent, and continue to innovate.

A Day in the Life:

  • A Renewals Manager will primarily interact with customers via email, phone and video conference.
  • Coordinate customer deliverables across sales, customer success, finance, and partner teams
  • Develop single, multiple, and co-termed product renewal order forms
  • Update and manage key information and reporting in Salesforce
  • Track progress using dashboard and reporting
  • Understand NPS, Net Retention and other influencing metrics
  • Position the value and benefits of our software to show ROI

Role Progression:

Within 1 month, you will:

Complete new hire onboarding including eLearning courses, instructor led training, role specific mentorship and more

Get trained on Litera’s core values and see an overview of our solutions

Meet with key stakeholders across the business that you will interact with frequently

Review and understand assigned territory

Learn best practices, processes, and business tools used including Salesforce, Microsoft Outlook, Tableau and our renewal quoting solution

Understand influencing metrics

Shadow customer engagement activities

Within 3 months, you will:

  • Independently create and deliver customer renewal order forms
  • Interact with primary customer contacts direct
  • Have learned how to position value delivered from our solutions
  • Understand how to overcome initial pricing objections and plan predictable dialog
  • Independently plan work to meet deadlines and manage priorities
  • Forecast, mitigate risk and plan for success

Within 9 months, you will:

  • Build customer relationships with multiple persona levels
  • Identify areas for process improvement to positively influence customer experience
  • Participate in cross functional initiatives to drive breakthrough differences
  • Develop skills as a leader of your own business within the business
  • Mentor new hires on the team
  • Participate in bi-annual performance review process

About You:

  • You get things done and routinely meet metric-based goals
  • You are customer service focus, strong attention to detail, and ability to excel in a fast-paced environment
  • Demonstrate the skills to be promoted or sought out to advance the team, department, and organization
  • A strong desire to keep learning new things

What Sets Us Apart?

  • Have direct contact and work directly with our upper management
  • Work with a team that has a proven track record year over year
  • You will be challenged and encouraged to broaden your skills
  • Regular social & philanthropic events
  • Access to personal development courses and tools in our internal learning management system
  • Great health benefits, PTO and holiday policies, & more!

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • SpringFrameworks
    • AccessDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • SQLiteDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • HubspotEmail
    • HubspotLead Gen

Location

Our office in Riverside Plaza looks over the river, is close to several train and bus stops and a short walk away from restaurants downtown.

An Insider's view of Litera Microsystems

How do you collaborate with other teams in the company?

Our culture is heavily focused on collaboration and growth, and everyone is approachable, from the CEO right through to the developers. Though I'm in sales, I regularly speak with our customer success, product, and marketing teams.

Abhijat

Director of International Sales

How has your career grown since starting at the company?

The best part of working here has been the opportunity to grow and learn. I started when I was 23 and have had many different roles and responsibilities on my journey with the company.

Nick

Senior Consultant

What is your vision for the company?

At Litera Microsystems, we know that a great culture emerges from the people you hire. We hire the best and brightest, and take pride in taking care of our employees who in return, take care of us and our clients.

Brittani

VP of Human Resources

How do your team's ideas influence the company's direction?

I'm inspired by the talented group of people I work with. One of the many benefits of working with a small company is that everyone has a direct impact on the outcome of our business. There is a sense of pride and ownership.

Kim

Business Analyst

What are Litera Microsystems Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Our benefits package goes beyond health insurance, PTO and 401ks. We provide our employees with plenty of opportunities for volunteering, flexible work hours, options to occasionally work from home, snacks in the kitchen and group happy hours.

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