Our Story: Litera is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving over 90% of the world’s largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company selected for Crain's Best Places to Work in Chicago, we believe professional development, rewards programs, open communication, investing in our employees, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.

The Opportunity: A Renewals Manager is part our Customer Success team and is responsible for coordinating the renewal process for an assigned group of customers from quotation through to closure. This is a high impact position that is focused on maximizing outcomes resulting in reoccurring revenue growth and retention. It is a fast-paced, high-volume opportunity that is fun and where results directly impact our business’ success. Our customers’ recurring business allows Litera to invest, hire awesome talent, and continue to innovate.

A Day in the Life:

• A Renewals Manager will primarily interact with customers via email, phone and video conference.
• Coordinate customer deliverables across sales, customer success, finance, and partner teams
• Develop single, multiple, and co-termed product renewal order forms
• Update and manage key information and reporting in Salesforce
• Track progress using dashboard and reporting
• Understand NPS, Net Retention and other influencing metrics
• Position the value and benefits of our software to show ROI

Role Progression:

Within 1 month, you will:

• Complete new hire onboarding including eLearning courses, instructor led training, role specific mentorship and more

• Get trained on Litera’s core values and see an overview of our solutions

• Meet with key stakeholders across the business that you will interact with frequently

• Review and understand assigned territory

• Learn best practices, processes, and business tools used including Salesforce, Microsoft Outlook, Tableau and our renewal quoting solution

• Understand influencing metrics

• Shadow customer engagement activities

Within 3 months, you will:

• Independently create and deliver customer renewal order forms
• Interact with primary customer contacts direct
• Have learned how to position value delivered from our solutions
• Understand how to overcome initial pricing objections and plan predictable dialog
• Independently plan work to meet deadlines and manage priorities
• Forecast, mitigate risk and plan for success

Within 9 months, you will:

• Build customer relationships with multiple persona levels
• Identify areas for process improvement to positively influence customer experience
• Participate in cross functional initiatives to drive breakthrough differences
• Develop skills as a leader of your own business within the business
• Mentor new hires on the team
• Participate in bi-annual performance review process

About You:

• You get things done and routinely meet metric-based goals
• You are customer service focus, strong attention to detail, and ability to excel in a fast-paced environment
• Demonstrate the skills to be promoted or sought out to advance the team, department, and organization
• A strong desire to keep learning new things

What Sets Us Apart?

• Have direct contact and work directly with our upper management

• Work with a team that has a proven track record year over year
• You will be challenged and encouraged to broaden your skills
• Regular social & philanthropic events
• Access to personal development courses and tools in our internal learning management system
• Great health benefits, PTO and holiday policies, & more!