Representative, Credit Cards

| Chicago
Avant is revolutionizing the world of lending by lowering the costs and barriers of borrowing for everyday people. At our core, we are a technology company that builds advanced platforms and uses custom analytics. Today, we help underserved consumers, the majority of whom get fast funding on our online platform without having to talk anyone. Tomorrow we plan to use our world class technology and underwriting capabilities to launch new products and bank partnerships that improve people’s financial lives.
Job Description
As a Representative at Avant your primary responsibility is to take care of our customers and / or our prospective customers by handling their inquiries. Our Representatives handle inquiries through a variety of different channels whether it’s via phone calls (inbound and outbound), e-mails, or instant messages.

Responsibilities:

  • Assist customers who are interested in applying for a credit card, are in the pre-approval stage, or currently have a credit card with Avant.
  • Work with a team while adhering to individual metrics.
  • Help us better serve our customers by identifying and communicating process improvement opportunities.

Minimum Qualifications:

  • Must have at least one year of customer service experience
  • Type 35 words per minute
  • Able to work mandatory overtime

Preferred Qualifications:

  • Passionate about helping people
  • Strong verbal and written communications skills
  • Ability to adapt to a rapidly changing environment
  • Detail-oriented and quality focused
  • Ability to work non-standard shifts
  • Prior underwriting / loan processing experience

Why Avant is a fit for you: At Avant, we believe our values make a difference:We value, support, and help each other growWe are committed to active inclusion and diversityWe are transparent and believe the best idea winsWe succeed when our customers succeedWe get sh!t done… responsiblyAnd we keep it fun! We believe that ideas are more important than titles, everything is more fun together, everyone drives change, and everyone is an owner. While we believe the perks and benefits that we offer are terrific, nothing excites us more than having the ability to collaborate with intelligent, highly-motivated and talented people on challenging problems as we work to change the face of online lending.

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Location

Located on Chicago's scenic Riverwalk. It’s home to nearby trendy restaurants, a thriving startup community, and public transportation.
222 N. LaSalle Street, Chicago, IL 60601

Perks of working here

401(K)
Dental
Health Benefits
Stocked Kitchen
Unlimited PTO
Vision
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