dscout
Do impactful research on any timeline with dscout.
Chicago, IL

Research Advisor (Customer Success)

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We are dscout. At our core, we are People Nerds. We empower our customers to meet the people who matter to them in the moments that matter most. Customer-obsessed companies like Lyft, REI, Sonos, and IDEO use dscout to build better products and services because of people like you. We are building a smart and driven team in our Chicago HQ, and we would love for you to join us.

We are looking for a Research Advisor to join our growing Customer Success team. You will work closely with Lead Researcher Advisors to design, recruit and field research projects for dscout’s clients. We conduct research on a wide range of topics including: pet ownership, wearable fitness trackers, holiday shopping, and snack customization, just to name a few. What does that mean for you? Every day is different.

As a combination of customer support specialist and research consultant, you will have a chance to make a real difference for dscout’s customers and continue your career in the world of research. You are an incredible communicator and a genuine, creative problem-solver. You’re the client’s partner in mastering a new digital tool to execute powerful research. Internally, you are our client’s champion in driving larger improvements to the platform and overall user experience. If this sounds like you, apply today!
 

What you will do (let’s call them Responsibilities):

  • Act as a true dscout expert to train and educate clients on features and functionalities
  • Consult with clients to provide specific recommendations for research design
  • Deliver the best platform support and technical assistance to all users
  • Assist in running research projects including planning, designing, recruiting, fielding and client engagement
  • Assist in the creation of training and educational materials
  • Assist with billing and other administrative processes for clients
  • Act as a customer advocate by sharing client feedback internally to continuously improve dscout’s product offerings
  • Provide support and guidance to research participants to ensure the information they share is helpful and that they enjoy participating 
     

What you need to have (we can call them Desired Skills and Background):

  • BA/BS in anthropology, sociology, market research, design research or a related field (or equivalent work experience); MA/MS in these areas is also nice to have, but not required
  • 0-4 years experience in consumer research, design research, client services, UX or related field 
  • Naturally able to strike a balance between friendly and professional in written communications
  • Able to work both collaboratively and independently
  • Flexible and eager to learn new things each and every day
  • Hard-working and willing to go the extra mile for your teammates and our users
  • Genuinely interested in research and technology: you're technically curious, you enjoy learning about new products, and you are fascinated about how things work
  • Curious and empathetic to others’ needs and circumstances
  • Highly organized, efficient and detail-oriented
     

What will you get?

Here at dscout, we are a team of passionate research, sales, technical, marketing, design, success, and operations professionals. We are driven by the power of research—how in-context insights from real people can build products and services that are more people-centric. We value learning, sharing, and building. We deeply value being a diverse and inclusive team and company, and we are looking for team members who align with that belief. We are proud of what dscout is today and we are excited to build our future with you. 

In addition to joining a smart and passionate team, you will get:

  • A strong compensation package with bonus structure. Your success is tied to company success. We are all in this together.
  • An incredible set of core benefits as well as a 401k with match, solid PTO policy, and generous company holidays. We are committed to helping build your future.
  • Exposure to the inner workings of a growing company. And open, transparent communication within our team. You will know what is happening and why it matters.
  • An education stipend. Keep learning and sharpening your skills.
  • A beautiful workspace along the Chicago Riverwalk, in the heart of lots of places to eat, drink, and play. Read more about our new office space here!
  • Plenty of snacks, drinks, and caffeine to keep you powered throughout the day, and a weekly happy hour to relax with the team.
     
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What are dscout Perks + Benefits

Culture
Volunteer in local community
Our “dscout gives back” program is an opportunity to volunteer in our community. Previously, we’ve worked with organizations like the Chicago Parks Foundation, Cara Collective, and the GCFD.
Partners with nonprofits
dscout will match up to $200/year on contributions you make to registered 501(c)(3) non-profit organizations.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee-led culture committees
In-person revenue kickoff
Employee awards
Flexible work schedule
dscout offers flexibility to accommodate for different schedules and responsibilities, including flexibility for parental care, appointments, etc.
Remote work program
dscout is a remote-first company with a work from almost anywhere policy. Team members have the flexibility to decide your best way of working no matter where you live, across (most of) the country.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
dscout’s FSA helps employees cover out of pocket medical expenses with pretax contributions up to $2,850 annually.
Disability insurance
dscout’s benefits program offers short-term disability options up to 13 weeks providing partial salary, and long-term disability options up to 24 months.
Dental insurance
dscout’s prides itself in offering employees the best insurance at the lowest cost. Our medical, dental, and vision programs cover a significant majority of premium costs.
Vision insurance
dscout’s prides itself in offering employees the best insurance at the lowest cost. Our medical, dental, and vision programs cover a significant majority of premium costs.
Health insurance
dscout’s prides itself in offering employees the best insurance at the lowest cost via BCBS. Our medical, dental, and vision programs cover a significant majority of premium costs.
Life insurance
Pet insurance
dscout offers pet insurance via Figo, through which employees receive a 5% discount and reimbursement for pets unexpected medical costs.
Wellness programs
Mental health benefits
dscout it is proud to offer support through our Employee Assistance Program through BCBS, and through the “Headspace for Work” app, which offers crisis help and mindfulness tools.
Transgender health care benefits
Financial & Retirement
401(K)
dscout provides 401(k) pre-tax and post tax (Roth) retirement savings plans, offering a broad selection of investment options.
401(K) matching
dscout’s retirement plan matches 100% of your contributions up to 4%.
Company equity
All dscout employees are eligible to become equity holders, as a part of your total compensation package.
Performance bonus
dscout offers company-based performance bonuses to employees every year, as a part of your total compensation packages.
Charitable contribution matching
As a dscout employee, you are entitled to up to a $200 match each year on contributions you make to registered 501(c)(3) non-profit organizations.
Child Care & Parental Leave Benefits
Generous parental leave
dscout offers up to 12 weeks of fully paid paid parental leave for new parents, regardless of the path to parenthood. This includes FSA dependent-care with pretax contributions up to $5,000 annually.
Family medical leave
All paid time off under dscout’s Parental Leave policy, short-term disability, and state benefits will run concurrently with the FMLA, as applicable.
Adoption Assistance
dscout offers up to 12 weeks of fully paid paid parental leave for new parents, regardless of the path to parenthood.
Restricted work hours
While we have employees working across multiple different states and timezones, our headquarters are based in Chicago. This means our core working hours are loosely based on central time.
Company sponsored family events
The dscout team works to offer company sponsored events for families, including a recent play date for all parents, with a guest appearance from a family magician.
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
We believe in promoting work/life balance and do not want to restrict your time off. We have implemented a flexible PTO policy and encourage dscouters take off at least 4 weeks during the year
Paid volunteer time
Our “dscout gives back” program is an opportunity to volunteer in our community. Previously, we’ve worked with organizations like the Chicago Parks Foundation, Cara Collective, and the GCFD.
Paid holidays
Paid sick days
Our flexible PTO policy includes sick days, so our teammates are able to take this time off when needed.
Office Perks
Commuter benefits
dscout offers pre-tax commuter benefits for all employees for transit and parking.
Company-sponsored outings
dscout provides quarterly team outings as well as annual company-wide holiday parties and in-person meetup events.
Free snacks and drinks
dscout has a fully stocked kitchen for those wanting to use the office space. This includes a variety of snack options, coffee and tea, and of course unlimited LaCroix.
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
dscout has sponsored a variety of sports leagues year-round, including kickball, softball, broomball, etc.
Home-office stipend for remote employees
dscout offers an annual stipend of $200 for home office supplies, to make your remote office environments as comfortable as possible.
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
dscout offers up to $2,000 (based on your role) per calendar year to use for work-related professional development purposes.
Continuing education available during work hours
Our teams have created a series of learning committees that focus on topics like sustainability, work well being, working parent perspectives, etc. as an opportunity to further curiosity.
Online course subscriptions available
Customized development tracks

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