Resolutions Coordinator

| Chicago
Avant is revolutionizing the world of lending by lowering the costs and barriers of borrowing for everyday people. At our core, we are a technology company that builds advanced platforms and uses custom analytics. Today, we help underserved consumers, the majority of whom get fast funding on our online platform without having to talk to anyone. Tomorrow we plan to use our world class technology and underwriting capabilities to launch new products and bank partnerships that improve people’s financial lives.
Job Description
Avant is looking for a member to join the Resolutions Department. The Resolutions Department is responsible for account remediations and analytical assessment of issues escalated from Operations. The team is responsible for investigating, processing, and responding to a wide variety of customer inquiries and escalations received through multiple channels.
In this role you must have a basic understanding of interest calculations and a moderate degree of knowledge of consumer lending rules and regulations including but not limited to Fair Lending, UDAAP, ECOA, FCRA, SCRA and Title11. SQL skills will be required for some tasks and investigations.

What you do at Avant

  • Tracking, investigating, and responding to customer inquiries and escalations in a timely fashion
  • Working with management to identify and escalate system or process issues, trends, and suggest improvements
  • Identifying areas for automation, business process improvement, and efficiency gains
  • Creating/assisting in writing project specifications for developers that lead to efficiency gains and reductions in risk
  • Conducting root cause and scope analysis on issues escalated from Operations
  • Additional projects and duties as needed

Why you are a fit for Avant

  • Strong organizational skills, attention to detail, and communication skills (especially written)
  • Advanced problem-solving and analytical skills
  • Ability to absorb and apply technical skills, systems, processes, and methodology
  • Ability to analyze and interpret data as well as state and federal regulations
  • Strong experience with MS Office and Google applications
  • Intermediate SQL skills
  • BA/BS from an accredited university

Why Avant is a fit for you: At Avant, we believe our values make a difference:We value, support, and help each other growWe are committed to active inclusion and diversityWe are transparent and believe the best idea winsWe succeed when our customers succeedWe get sh!t done… responsiblyAnd we keep it fun! We believe that ideas are more important than titles, everything is more fun together, everyone drives change, and everyone is an owner. While we believe the perks and benefits that we offer are terrific, nothing excites us more than having the ability to collaborate with intelligent, highly-motivated and talented people on challenging problems as we work to change the face of online lending.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • TypescriptLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • JIRAManagement

Location

Located on Chicago's scenic Riverwalk. It’s home to nearby trendy restaurants, a thriving startup community, and public transportation.

What are Avant Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
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