Resource Manager at ThoughtWorks

| Chicago
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About ThoughtWorks
We are a global software consultancy and a community of passionate, purpose-led individuals. We think disruptively to deliver technology to address our clients' toughest challenges, all while seeking to revolutionize the IT industry and create positive social change.

We’re more than just a consultancy — we’re a social community composed of individuals who bring curiosity and passion for technology; the kind that makes learning seem more like fun than work. This community thrives on continuous learning, teaching, and knowledge sharing, so we’ve implemented a “no jerks allowed” policy. We have zero tolerance for intolerance. Inclusivity is in our DNA. Far above any tech skills, we value respect, empathy, and open-mindedness. We hire genuine and good people.

The role of Resource Manager is a fundamental part of the North America Operations Team. We are a fast paced business with a wide portfolio of projects. Demand and supply work very closely together to make sure we are successfully delivering the best value to our clients whilst providing a challenging working environment for our people. We would like for this person to be located in Chicago as we have a lot of operation teams that work out of the Chicago office.

As a Resource Manager, you will own and manage project staffing, ensuring proper alignment of people to client requests and optimizing utilization. You will collaborate closely with various stakeholders, including the Demand, Account, and Talent Development teams, as well as consultants. You will have a deep understanding of our business, capabilities, and service offerings.

One point to note, while we’re advertising for a Resource Manager, we don’t think of our people as resources and strive to achieve the right balance between the needs of our clients, people, and ThoughtWorks as a business.

Responsibilities

  • Manage and validate staffing requests by working with sales leaders, account teams, consultants, people managers, and the capabilities team. Balance customer requirements, team dynamics, consultant goals, and commercial viability.
  • Drive prioritization and staffing discussions. Escalate and resolve staffing challenges and conflicts across accounts and portfolios.
  • Maintain weekly reporting, ensure staffing tools and data are as accurate and up to date as possible. Provide insights and metrics around utilization, people availability, capability gaps, and allocation issues.
  • Build strong understanding of roles and skills needed on projects, as well as consultant capabilities and career goals.
  • Collaborate with people managers on performance management process by providing input on consultant performance and feedback.

Qualifications

  • Minimum 5 years of work experience
    • Work experience in a technical professional services environment is a plus
  • Excellent interpersonal and influencing skills; able to handle difficult situations with diplomacy and tact
  • Strong written and verbal communication
  • Ability to switch contexts in a fast-paced, ambiguous environment
  • Function autonomously and collaboratively
  • Flexible and adaptable to constant change
  • Organized and detail-oriented
  • Resourceful, with strong creative problem-solving capabilities
  • Ability to provide and receive feedback in a constructive manner

Please note this is an individual contributor role in our dynamic staffing team.

Not quite ready to apply? Or maybe this isn’t the right role for you? That’s OK, you can stay in touch with AccessThoughtWorks, our learning community (click "contact me about recruitment opportunities" to hear about jobs in the future).

It is the policy of ThoughtWorks, Inc. to provide a work environment free of discrimination. The Company will take affirmative action to ensure applicants and ThoughtWorks employees are treated without regard to race, color, religion, sex, national origin, ethnic origin, veteran status, family status, disability, sexual orientation, gender expression or gender identity. This also includes individuals who are perceived to have any of the aforementioned attributes. ThoughtWorks will adhere to all federal, state, and municipal laws and regulations governing employment.

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Location

Across from Chicago's iconic Millenium Park, our office offers indescribable lake views and access to some of the city's greatest attractions.

What are ThoughtWorks Perks + Benefits

ThoughtWorks Benefits Overview

Allowances for books, conferences & training, cell phone, local transit, and high-speed internet
Personal development programs and training tailored to the career path that you choose
Opportunities for global assignments/travel
Internal conferences & community events

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Employee led and driven groups originally created within organizations as a way to help connect underrepresented employees with each other for support, networking, and relationship building.
Daily stand up
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K) Matching
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Up to $130/month to cover public transportation and bicycle expenses when working in your home office.
Free Daily Meals
Employees get free lunches on Friday when in their home office.
Stocked Kitchen
Professional Development Benefits
Job Training & Conferences
$1500/year to attend conferences and training related to your roles
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.

Additional Perks + Benefits

Allowances for books, conferences, cell phone, local transit, and high-speed internet
Personal development programs and training tailored to the career path that you choose

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