Resource Manager at ThoughtWorks

| Chicago
Sorry, this job was removed at 11:17 a.m. (CST) on Friday, July 12, 2019
Find out who's hiring in Chicago.
See all Operations jobs in Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

About ThoughtWorks
We are a global software consultancy and a community of passionate, purpose-led individuals. We think disruptively to deliver technology to address our clients' toughest challenges, all while seeking to revolutionize the IT industry and create positive social change.

We’re more than just a consultancy — we’re a social community composed of individuals who bring curiosity and passion for technology; the kind that makes learning seem more like fun than work. This community thrives on continuous learning, teaching, and knowledge sharing, so we’ve implemented a “no jerks allowed” policy. We have zero tolerance for intolerance. Inclusivity is in our DNA. Far above any tech skills, we value respect, empathy, and open-mindedness. We hire genuine and good people.

The role of Resource Manager is a fundamental part of the North America Operations Team. We are a fast paced business with a wide portfolio of projects. Demand and supply work very closely together to make sure we are successfully delivering the best value to our clients whilst providing a challenging working environment for our people. We would like for this person to be located in Chicago as we have a lot of operation teams that work out of the Chicago office.

As a Resource Manager, you will own and manage project staffing, ensuring proper alignment of people to client requests and optimizing utilization. You will collaborate closely with various stakeholders, including the Demand, Account, and Talent Development teams, as well as consultants. You will have a deep understanding of our business, capabilities, and service offerings.

One point to note, while we’re advertising for a Resource Manager, we don’t think of our people as resources and strive to achieve the right balance between the needs of our clients, people, and ThoughtWorks as a business.

Responsibilities

  • Manage and validate staffing requests by working with sales leaders, account teams, consultants, people managers, and the capabilities team. Balance customer requirements, team dynamics, consultant goals, and commercial viability.
  • Drive prioritization and staffing discussions. Escalate and resolve staffing challenges and conflicts across accounts and portfolios.
  • Maintain weekly reporting, ensure staffing tools and data are as accurate and up to date as possible. Provide insights and metrics around utilization, people availability, capability gaps, and allocation issues.
  • Build strong understanding of roles and skills needed on projects, as well as consultant capabilities and career goals.
  • Collaborate with people managers on performance management process by providing input on consultant performance and feedback.

Qualifications

  • Minimum 5 years of work experience
    • Work experience in a technical professional services environment is a plus
  • Excellent interpersonal and influencing skills; able to handle difficult situations with diplomacy and tact
  • Strong written and verbal communication
  • Ability to switch contexts in a fast-paced, ambiguous environment
  • Function autonomously and collaboratively
  • Flexible and adaptable to constant change
  • Organized and detail-oriented
  • Resourceful, with strong creative problem-solving capabilities
  • Ability to provide and receive feedback in a constructive manner

Please note this is an individual contributor role in our dynamic staffing team.

Not quite ready to apply? Or maybe this isn’t the right role for you? That’s OK, you can stay in touch with AccessThoughtWorks, our learning community (click "contact me about recruitment opportunities" to hear about jobs in the future).

It is the policy of ThoughtWorks, Inc. to provide a work environment free of discrimination. The Company will take affirmative action to ensure applicants and ThoughtWorks employees are treated without regard to race, color, religion, sex, national origin, ethnic origin, veteran status, family status, disability, sexual orientation, gender expression or gender identity. This also includes individuals who are perceived to have any of the aforementioned attributes. ThoughtWorks will adhere to all federal, state, and municipal laws and regulations governing employment.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Location

Across from Chicago's iconic Millennium Park, our office offers indescribable lake views and access to some of the city's greatest attractions.

What are ThoughtWorks Perks + Benefits

ThoughtWorks Benefits Overview

Personal development programs and training tailored to the career path that you choose
Allowances for books, conferences & training, cell phone, local transit, and high-speed internet
Opportunities for global assignments/travel
Internal conferences & community events

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Employee-led and driven groups created as a way to help connect underrepresented employees with each other for support, networking, and relationship building.
Daily stand up
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity, equity, and inclusion have the power to create transformative social change.
Unconscious bias training
An interactive session where participants will learn what unconscious bias is, where it comes from, how to spot it, and how it can have an impact in the workplace.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Communities of passionate individuals committed to growing diversity, equity and inclusion at ThoughtWorks
Hiring Practices that Promote Diversity
We strive to be equitable, reflective, and inclusive of the society we live in. Home to all: regardless of age, ethnic origin, sexual orientation, gender, religion, disability, background or identity.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Behavioral Health Program is a free, confidential service to all employees to help with everything from mindfulness and managing stress to planning your new home purchase.
Retirement & Stock Options Benefits
401(K)
401K with Employer Match up to $4500/Year. Roth (post-tax) and Traditional (pre-tax) options available.
401(K) Matching
Company Equity
All permanent employees are granted Stock Appreciation Rights (SARs) upon their hire date.
Child Care & Parental Leave Benefits
Child Care Benefits
$100/year for parenting classes
Generous Parental Leave
Birth mothers are eligible for twelve (12) weeks. Birth fathers, adoptive parents or parent through surrogacy are eligible for (6) weeks.
Remote Work Program
While we’ve traditionally been a traveling consultancy, travel is not required at the moment. We anticipate the need for travel to our client locations in the future when it’s deemed safe.
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Generous Vacation Accrual Beginning Day 1 with Year-Over-Year Rollover
Sabbatical
12 week paid sabbatical after 10 years of employment
Paid Holidays
Paid Sick Days
7 personal/sick days per year
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Up to $130/month to cover public transportation and bicycle expenses when working in your home office.
Company Outings
Free Daily Meals
Employees get free lunches on Friday when in their home office.
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
$1650/year to support your unique career development needs
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available

Additional Perks + Benefits

Allowances for books, conferences, cell phone, local transit, and high-speed internet
Personal development programs and training tailored to the career path that you choose

More Jobs at ThoughtWorks11 open jobs
All Jobs
Data + Analytics
Dev + Engineer
HR + Recruiting
Project Mgmt
Project Mgmt
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
HR + Recruiting
new
Chicago
Data + Analytics
new
Chicago
Project Mgmt
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView ThoughtWorks's full profileSee more ThoughtWorks jobs