The Role

As the Retail Operations Coordinator, you will coordinate with the Retail Communications Manager  between the field and corporate teams the broader. The overall goal of this position is to ensure efficient and smooth day-to-day operations for the Retail team and stores. A crucial part of this role is to be the hub of knowledge with regard to where projects are in their lifecycle and to engage the right people at the right time to advance progress.

The Retail Operations Coordinator will report to the Retail Communications Manager, while closely working with Retail Operations, Marketing, and Store Development teams to accomplish goals and duties.

Responsibilities

Project Management

• Establish timelines with key milestones; include necessary stakeholders; manage the moving parts.
• Identify and manage key compliance milestones and compliance diligence.
• Maintain a master project calendar with priorities, key stakeholders, and deliverables expectations.
• Maintain and update core project tracking documents: Operational sheets, checklists, and trainings.
• Maintain, update, and organize content and weekly reporting for the Retail Learning Management System (LMS platform).
• Prepare and maintain clear and accurate communication and project documentation, project plan, status reports, internal meeting notes, change requests, resource requests, and critical next steps.
• Track and report on project milestones as needed.
• Manage coordination of new store supplies and coordination for supply management vendor
• Make recommendations to improve the productivity, quality, and efficient delivery of products and services.
• Make recommendations to solve problems.
• Evaluate processes to determine the effectiveness of current operational activities to determine problem areas and develop solutions.
• Act as liaison between field and home office management
• Act as liaison between store operations, marketing and store development
• Manage, supervise and implement corporate projects as assigned
• Responsible for updating business critical information seasonally/quarterly to all stores.
• Ensure store critical information is available in a timely and efficient manner.
• Follow up and solicit feedback from the field on current tools, policies and procedures.
• Provide feedback to enhance store operations and tools provided by corporate.
• Revise and edit new and current practices.
• Provide support to field to ensure ongoing improvement and enhancements to store systems are made.

Qualifications

• 4 year degree in operations/marketing or related field preferred
• 3 – 4 years in a related project management / operations role
• Must be a proactive thinker who is resourceful, adaptive, and able to execute
• Must have strong work ethic and attention to detail
• Exceptional skills with Excel, Word, and Project Management tools (eg Monday)
• Clear and concise written/verbal communication skills
• Cool under pressure
• Must understand and comply with the rules, regulations, policies, and procedures of GTI
• Must have a solid understanding of the Medical Cannabis laws and regulations, rules and regulations set forth by the state and the D.O.A.; a pursuit to further their understanding and knowledge of the industry and the laws is appreciated and commendable

Additional Requirements

• Must pass any and all required background checks
• Must be and remain compliant with all legal or company regulations for working in the industry
• Must possess valid driver’s license
• Must be a minimum of 21 years of age
• Must be approved by the D.O.A. to receive an Agent badge