RETAIL SERVICES CONSULTANT - AMERICAS
JOB DESCRIPTION:
Retail Services Consultant – Americas
JOB PURPOSE:
The Retail Services Consultant will serve as a consultant for the development of Integrated Services Offerings for CI Retail Customers in Americas North & South.
Retail Customers are customers who own 1 to 3 pieces of equipment, with at least 1 CAT machine. The traditional offerings apply more to the Core and Managed Accounts customers and therefore the incumbent will be responsible for driving STU growth via the design of Integrated Services Offerings with a retail lens and development of a robust Go-to-Market plan. The incumbent will partner with CISD (Construction Industries Services Division) Services Development & Sales Execution, MBDs (BCP, EMD, EXD), Component Product Groups, Cat Digital, Cat Financial and other key internal and external business partners to ensure that we provide relevant solutions for Retail Customers throughout the machine lifecycle.
JOB RELATED STATISTICS:
Geographical Responsibility: Americas North and South
Primary Interface: MBD (EXD, EMD, EXD), Component product group, Cat Financial, CISD Core Development, CISD Sales Execution
JOB DUTIES:
The key role of this assignment is to design Integrated Service Offers and develop Go-to-Market plan targeting Retail Customers in Americas in partnership with CISD(Construction Industries Services Division) Services Development, MBDs (BCP, EMD, EXD), Component Product Groups, Cat Digital, Cat Financial and other key internal and external business partners to ensure that we provide relevant solutions for Retail Customers throughout the lifecycle. Job duties included but not limited to:
- Define CI Retail Customer Requirements and “Moments that Matter” leveraging on VOC/ VOD/ VOB and data insights
- Provide input towards types of VOC / VOD/ VOB needed to define CI retail customer requirements.
- Understand the customer journey and identify “moments that matter”
- Design Compelling Integrated Services Offerings to address unmet Retail Customer needs including concept validation
- Translate customer requirements into integrated services offering design criteria
- Work with key partners to design integrated services offerings relevant to CI retail customer needs
- Validate concept to assess the desirability, feasibility, and viability of offering
- Develop Go-To-Market centrally for Services offerings and Digital around the framework consisting definition of winning, execution plan & preparation, marcomm, training and governance
- Monitor the execution and results of offerings and gather input to understand success or the lack of for future iterations.
Must communicate effectively across product, industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations. Must have ability to work with people from many different backgrounds, internally and externally, with the appropriate influence and ability to resolve differences.
BASIC REQUIREMENTS:
- 4-year College or university degree
- Requires 5+ years of progressively responsible job-related experience
- Previous experience with aftermarket / retail knowledge and excellent communication skills.
- Strong project leadership capabilities and organizational skills- ability to lead multiple initiatives simultaneously
TOP CANDIDATES WILL ALSO HAVE:
- Ability to create/enable behavioral changes in organizations and motivate others inside and outside Caterpillar to improve performance.
- Ability to work independently, innovate and deliver results
- Excellent communication, presentation, and interpersonal skills; Demonstrated ability to communicate complex concepts clearly and persuasively based on the audience.
- Ability to effectively manage/collaborate with external vendors
- Previous lean innovation, design strategy or Go-to-market experience would be desirable
Additional Details:
- Locations that will be considered are Peoria, IL; Chicago, IL; or Cary, NC
- Relocation assistance is provided; and we will consider locations on a case by case basis
- Travel will be 25% or less
Employee benefit details
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just an hourly wage, because we value your performance, we offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a monthly bonus.
Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
Final details
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
This employer is not currently hiring foreign national applicants that require or will require
sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers
Relocation is available for this position.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
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