Recognized by BuiltIn as “Best Midsize Company to Work for in 2021”, Chowly values innovation, collaboration, and the open sharing of ideas. In our environment, your opinions count and contributions are recognized and rewarded. We understand that culture is paramount; our number-one priority is hiring people with great energy, who will add to and feel at home in our transparent, team-based culture. 

Position Description

Do you thrive in a fast-paced, high-growth environment? As a full-time Retention Specialist, you will work directly with restaurant partners who have requested to offboard the Chowly platform and help them through the process; setting expectations, gathering feedback for future improvements, and finalizing our relationships in a positive and professional manner.

Especially now with COVID-19, restaurants are heavily relying on Chowly products to be their lifeline. Due to the evolving business needs, restaurant owners have grown more passionate and expect the same urgency from their partners. We are looking for candidates who are not only empathetic and skillful communicators, but are able to find speedy solutions in a high-pressure, time sensitive environment.

The ideal candidate has 1+ years of customer service experience, strong analytical skills, an investigative mindset, and an empathetic attitude. They can identify and communicate product and support feedback. Restaurant or Point of Sale knowledge is a plus.

Responsibilities 

• Process cancellation steps with internal tools and Salesforce 
• Offer solutions and assistance to clients  when applicable
• Identify trends, root causes, and solutions based on client feedback
• Propose new business practices that could be introduced or suggest modifications to existing practices to reduce client churn
• Manage all client  interactions via phone and email correspondence
• Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume and fast paced environment

Qualifications 

• Bachelor’s Degree or equivalent work experience 
• 1 year experience in a Customer Service or Customer Success role preferred (in-person or phone customer support) 
• Restaurant staff experience preferred
• Previous experience using Salesforce (or similar CRM) preferred
• Proficient Mac user preferred

Why Chowly Inc? 

• Unlimited Paid Time Off
• 401(k) Plan 
• Pre-tax commuter benefit 
• Health and Wellness stipend 
• Robust medical plan 
• Goal-oriented Bonuses

Chowly Inc  is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, age, veteran or military status, or any other category protected under the law. Chowly Inc is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.