Revenue Operations Specialist - Global
Our Story: Litera, headquartered in Chicago, IL, is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.
The Opportunity: Come and join us to shape the Revenue Operations function develop operational capabilities across the globe to drive Sales Productivity and deliver a Selling experience which is unparalleled in industry.
As a member of the Revenue Operations team, you will have significant responsibility, and influence, in supporting our sales GTM strategies across segments. The Revenue Operations Specialist will act as a key business partner to Sales driving operational areas of focus in support of our global strategies including: Sales processes, systems, and analytics required to run the business at scale.
The Revenue Operations Specialist will be a member of growing Revenue Operations function and will act as a conduit to shape the future of our operational capabilities in collaboration with Sales Leadership and functional peers.
A Day in the Life
The Revenue Operations Specialist will have the primary responsibility of delivering operational execution, and support, of our GTM strategies across segments with a specific focus in the following areas:
- Salesforce User Support: Identifies required changes within the SF platform improving the overall user experience. Directly manages adds, moves and changes locally within the SF platform including: Territory assignments, Opportunity ownership, Deal progression & closure, data field changes, user access, dashboards, business rules, etc.
- Sales Tools: Provides user support across sales systems, including SF and 3rd party tools. In addition, provides direct input on future capabilities for consideration and development.
- Sales Process: In partnership w Sales Leadership, and key stakeholders, identifies process improvement opportunities, documents, and owns the deployment of required changes as they are developed.
- Sales Forecast Management: In collaboration with Sales Leadership, supports the end-to-end Forecast process including the submission, review, and ongoing analysis of the Sales Forecast.
- Sales Reporting: Leverages Sales Dashboards to validate adherence to standard SLA's and KPI's with a focus on; Leads, Opportunities, and Pipeline. Working in partnership with Sales team members to act on required changes across the data to address gaps as required. As required, supports in Region 'Ad-Hoc' reporting needs ongoing.
- GTM Administration: Collaborates w Revenue Operations leadership to support all aspects of GTM planning including: Sales coverage, Territory structures, Quota assignment, GTM planning, Segment Business Reviews and support the Company's Fiscal Year transition.
- Sales Project Champion: Reinforces the investments within Revenue Operations initiatives to drive Sellers understanding, awareness, and usage of newly offered capabilities or programs.
Role Progression
Within 1 month, you will:
- Complete our onboarding process.
- Meet the team and learn the nuts and bolts of our business, and the growth opportunity which lies ahead.
- Familiarize yourself with our solutions, market opportunity and GTM strategies.
- Establish a basic understanding of our Sales Tools and processes.
- Begin collaboration with Sales Leadership.
- Understand Litera's business processes, including the role each function plays in supporting the Company's growth objectives.
Within 3 months, you will:
- Establish a strong foundational knowledge of our business across Segments.
- Effectively manage the day to day operational responsibilities within your assigned area.
- Identify opportunities across Sales to further scale our operational capabilities in support of our future growth.
- Ensure best-practice use and consistency of operational capabilities across Sales.
Within 6 months, you will:
- Become the GTM expert of our business across Segments.
- Lead the operational cadence within your assigned areas of responsibility.
- Become a "Trusted Advisor" on all aspects of our GTM strategies across functions.
About You
- You get things done
- You aspire to achieve greatness in your role
- Strong ability to develop solutions solving for gaps across the business
- Deeply knowledgeable on all aspects of Sales GTM strategies
- Desire to leverage your experience to shape the future of Sales within the Company
- Analytical thinking with practical execution
- Operate with a high standard & hold your self accountable
- Keen to make a difference & help Sales sell more faster!
- Enjoy a fast-paced environment and desire to be a part of our story
- 3+ years relevant experience, with broad experience of:
- GTM strategies
- Salesforce and related SaaS based Sales Tools
- Analytics & insights to measure performance and support key decisions
- Operational capabilities to operate at scale
- A strong desire to keep learning new things!
What Sets us Apart?
- The ability to shape the future of Sales and how we operate
- Opportunity to drive operational change at scale from concept to delivery
- Work with the best and brightest in the business
- Become a part of a tremendous growth story
- A forward-thinking organization with a track record of success
- Direct engagement (and influence) with Leadership at all levels
- Amazing technology increasing your productivity
- The ability to truly make a difference each day
- All the perks & benefits you would expect!