RPA and Process Excellence Support Specialist

| Chicago

Responsibilities

  • Monitoring and troubleshooting BluePrism Control Room
  • Support User Acceptance, Assisted and Unassisted Testing for RPA projects
  • Analyze and test current processes and systems to determine effectiveness and efficiency
  • Use development knowledge and methods to design, configure, program, and test robotic systems or related software
  • Create, edit and maintain Standard Operating Procedures and Process Definition Documents for all business processes and projects
  • Partner with Training, Business Owners and Content Managers to ensure accurate maintenance of all process documents within the Customer Service Organization
  • Perform ad-hoc projects and other duties as assigned
  • Travel expected up to 10% of the time to Naperville Location

 

   Professional Skills

These are the professional skills we would expect from an individual fully established in this role.

  • Customer Service -Proficient
  • Verbal Communication -Proficient
  • Written Communication -Proficient
  • Teamwork --Proficient
  • Learning Agility - Proficient
  • Problem Solving - Proficient
  • Process Orientation - Proficient
  • Prioritization - Proficient

 

Role Specific Skills

  • Proficiencies in Microsoft Word, Excel, PowerPoint, Outlook required
  • System Experience: Programming experience in Python, HTML or other programming language required

 

Qualifications

    Minimum Qualifications

  • Bachelor’s degree
  • 1-3 years’ experience in a Customer Service or Operations setting

 

 

    Other Relevant Qualifications

  • Previous experience working in RPA and/or BluePrism, preferred

­­­­­___________________________________________________________________________________

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.

 

SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.

 

This position is not eligible for visa sponsorship.

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Location

875 North Michigan Avenue , Chicago, IL 60611

What are SMS Assist Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

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