Responsibilities

• Monitoring and troubleshooting BluePrism Control Room
• Support User Acceptance, Assisted and Unassisted Testing for RPA projects
• Analyze and test current processes and systems to determine effectiveness and efficiency
• Use development knowledge and methods to design, configure, program, and test robotic systems or related software
• Create, edit and maintain Standard Operating Procedures and Process Definition Documents for all business processes and projects
• Partner with Training, Business Owners and Content Managers to ensure accurate maintenance of all process documents within the Customer Service Organization
• Perform ad-hoc projects and other duties as assigned
• Travel expected up to 10% of the time to Naperville Location

   Professional Skills

These are the professional skills we would expect from an individual fully established in this role.

• Customer Service -Proficient
• Verbal Communication -Proficient
• Written Communication -Proficient
• Teamwork --Proficient
• Learning Agility - Proficient
• Problem Solving - Proficient
• Process Orientation - Proficient
• Prioritization - Proficient

Role Specific Skills

• Proficiencies in Microsoft Word, Excel, PowerPoint, Outlook required
• System Experience: Programming experience in Python, HTML or other programming language required

Qualifications

    Minimum Qualifications

• Bachelor’s degree
• 1-3 years’ experience in a Customer Service or Operations setting

    Other Relevant Qualifications

• Previous experience working in RPA and/or BluePrism, preferred

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Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.

SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.

This position is not eligible for visa sponsorship.