SMS Assist
Chicago, IL

RPA and Process Excellence Support Specialist at SMS Assist

| Chicago
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Responsibilities

  • Monitoring and troubleshooting BluePrism Control Room
  • Support User Acceptance, Assisted and Unassisted Testing for RPA projects
  • Analyze and test current processes and systems to determine effectiveness and efficiency
  • Use development knowledge and methods to design, configure, program, and test robotic systems or related software
  • Create, edit and maintain Standard Operating Procedures and Process Definition Documents for all business processes and projects
  • Partner with Training, Business Owners and Content Managers to ensure accurate maintenance of all process documents within the Customer Service Organization
  • Perform ad-hoc projects and other duties as assigned
  • Travel expected up to 10% of the time to Naperville Location

 

   Professional Skills

These are the professional skills we would expect from an individual fully established in this role.

  • Customer Service -Proficient
  • Verbal Communication -Proficient
  • Written Communication -Proficient
  • Teamwork --Proficient
  • Learning Agility - Proficient
  • Problem Solving - Proficient
  • Process Orientation - Proficient
  • Prioritization - Proficient

 

Role Specific Skills

  • Proficiencies in Microsoft Word, Excel, PowerPoint, Outlook required
  • System Experience: Programming experience in Python, HTML or other programming language required

 

Qualifications

    Minimum Qualifications

  • Bachelor’s degree
  • 1-3 years’ experience in a Customer Service or Operations setting

 

 

    Other Relevant Qualifications

  • Previous experience working in RPA and/or BluePrism, preferred

­­­­­___________________________________________________________________________________

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.

 

SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.

 

This position is not eligible for visa sponsorship.

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Where we are

875 North Michigan Avenue , Chicago, IL 60611

Technology we use

  • Product
  • Sales & Marketing
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
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What are SMS Assist Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
SMS Assist's team fitness initiatives include In-office yoga, in-office fitness classes, and sponsored race teams.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Happy hours are hosted At team's discretion.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

Jobs at SMS Assist
27

All Jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR
Operations
Product
Project Mgmt
Sales
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Field Operations Manager - Central Texas, San Antonio/Austin

SMS Assist
Remote
4 days ago
+35
The Field Operations Manager plays an integral role in client support and account management through direct engagement with provision of services at the customers’ sites. This role works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to client operations.

Inside Sales Representative

SMS Assist
Chicago
4 days ago
+35
The Inside Sales Representative is responsible for sourcing prospective clients and creating interest of how SMS Assist services can benefit their organization. This position is an enterprise role working with sales, marketing, clients and prospective clients to build a sales pipeline. The position reports to the Vice President of Sales Operations and Strategy and will serve as a support role for all Vice Presidents of Sales.

Business Analyst - Actionable Insights

SMS Assist
Chicago
1 month ago
+35
This Business Analyst will be working on the “Actionable Insights” team, a client-facing executive data analytics dashboard that highlights areas of improvement and offers actionable recommendations.  This role will collaborate with product, design, engineering and other business analytics functions to identify and build this product offering.  This candidate will also leverage financial and operations knowledge and metrics in all areas of the business to accomplish these goals.

Manager of Data Engineering II

SMS Assist
Chicago
1 month ago
+35
Major Responsibilities: Understand the business and partner with leaders from operation, product, architects and dev to source, transform and build datasets into AWS data technology solutions. Design, develop and analysis of data architecture and data warehouse approaches. Design and build new data processes for modeling, data mining, and production purposes. Monitors current DBMS performance, develops procedures and improve the DBMS environment. Monitors current data warehouse performance, build SLA alerts and improve the data warehouse performance. Build and maintain the infrastructure required for optimal ETL process (extraction, transformation and loading of data) from a wide variety of data sources using SQL and AWS technologies. Empower and assist operation and product teams through building key data sets and data-based recommendations. Lead reporting and insights automation initiative, responsible for leading the efforts of scoping, planning, delivering automatic business intelligence reports and customer insights. Bring focus and attention to the future of the platform in the cloud and open new data technology possibilities there. Responsible for ensuring that the technical output of the Data Engineering team conforms to best practices and standards. Perform and interpret data studies and product experiments concerning new data sources or new uses for existing data sources. Automating reports/Analysis and authoring pipelines via SQL/python based ETL framework.

Human Resources Generalist

SMS Assist
Chicago
1 month ago
+35
·         Conduct weekly meetings with respective business units. ·         Consults with line management, providing HR guidance when appropriate. ·         Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies. ·         Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance.  Partners with the legal department as needed/required. ·         Partners with HR group to manage and resolve complex employee relations issues.  Conducts effective, thorough and objective investigations. ·         Provides day-to-day performance management guidance to line management (e.g. coaching, counseling, career development, disciplinary actions). ·         Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.

Product Manager

SMS Assist
Chicago
1 month ago
+35
The Product Manager is responsible for leading the strategy and prioritization of features of the One by SMS Assist product.  This includes working closely with SMS business leadership, engineers, and our customers to guide products and features from ideation to launch.  The Product Manager must possess a strategic understanding of the business objectives, creatively identify what SMS and its customers need, and figure out how to best build it.  As part of the Product Management team, you bridge the technical and business worlds as you design features that our customers love.

Senior Front End Software Developer

SMS Assist
Chicago
1 month ago
+35
The Software Developer supports the Product and Technology Department by managing day to day activities within the organization's software development function. The Software Developer reports to senior team members and is part of an agile development team building and working on enterprise-grade software. Software Developer is involved in all areas of development from design to development to testing.

Front End Software Developer

SMS Assist
Chicago
1 month ago
+35
The Software Developer supports the Product and Technology Department by managing day to day activities within the organization's software development function. The Software Developer reports to senior team members and is part of an agile development team building and working on enterprise-grade software. Software Developer is involved in all areas of development from design to development to testing.

Manager of Operations

SMS Assist
Chicago
1 month ago
+35
The Manager of Operations provides oversight to multiple operational teams. This position is responsible for the team’s overall performance and for meeting or exceeding assigned operational and financial goals. The role is responsible for maintaining a strategic view of business objectives and a “continuous improvement” mindset that seeks to optimize processes and procedure to enhance business performance.

Business Analyst

SMS Assist
Chicago
1 month ago
+35
Partner with leadership to develop a strategic vision for the department, take a proactive approach to influencing business strategy through data findings and establishing meaningful and easy-to-consume reporting. Assist in the generation of departmental business intelligence, data management, reporting and analytics. Organize, analyze, interpret, and prepare reports on large amounts of raw data with the ability to extract relevant conclusions and trends; presents the results to leadership. Assess current practices, collect information and analyze trends to assess and improve efficiencies. Identify areas of automation to streamline and improve existing processes. Develop operational and financial performance tracking dashboards in Tableau. Assess financial and operational performance; identify areas of improvement and develop solutions to help the department grow and become more efficient.

Business Development Lead

SMS Assist
Chicago
2 months ago
+35
Manage the lead generation team by removing barriers, building creative new sales tactics, and implementing growth strategies. Own of the growth and development for our Sales Development Representatives. Conduct day to day performance management of Sales Development Representatives, including but not limited to delivering performance reviews, conducting any performance-related conversations, and follow up conversations. Ownership of monitoring and driving sales metrics, including reporting this information regularly to leadership and key stakeholder

Senior Android Mobile App Developer

SMS Assist
Chicago
2 months ago
+35
SMS Assist is looking for a Senior Android App Developer to help build a new mobile platform for facilities maintenance. You will collaborate with designers, product managers, and other mobile developers to create a greenfield Android application. Join our rapidly expanding team and grow your human-centered design skills as you engineer this new app from the ground up.

User Interface Designer

SMS Assist
Chicago
2 months ago
+35
The User Interface Designer supports the Product Team in the translation of user needs into delightful, seamless, end to end experiences for all of our SMS customers. They aid in crafting experiences for any channel and platform and contribute to the definition and creation of innovative design solutions that address customer needs and marry them with business goals.

User Experience Architect

SMS Assist
Chicago
2 months ago
+35
The User Experience Architect  works closely with SMS business leadership, product owners, engineers, and our customers to craft experiences for any channel or platform and draws on thorough knowledge of the UX lifecycle (research, concepting, iterative design, testing) to help lead the definition and creation of innovative design solutions that address customer needs to marry them with SMS’ business goals. They engage in effective dialog with the engineering team, with a focus on optimizing business agility, value, and innovative User Experience design and direction.

Senior Product Manager

SMS Assist
Chicago
2 months ago
+35
Proven ability to lead cross-functional teams in iterative and incremental discovery of end user requirements in a dual track scrum operating model. Demonstrated experience in applying scrum methodologies and product management frameworks to create and deliver customer value. Excellent ability to manage multiple priorities and effectively deliver in a fast-paced, dynamic environment. Ability to effectively communicate at all levels of the organization, in areas with both technical and business focuses. Ability to identify stakeholders, build relationships, and influence others to get work done. Prioritizing all of the above to ensure the most urgent and valuable work is getting done first. Experience  corporate and/or customer support operations a plus. Travel requirements: Some travel required (

Service Delivery Manager

SMS Assist
Chicago
2 months ago
+35
Oversee account relationship and act as main liaison for both corporate and local office client relationships Prepare for and lead bi-weekly Operations calls with the client. Build strong relationships with internal departments and drive deliverables to help meet the goals of our clients (process improvement, call takeaways, local visit takeaways, aging discussions, etc.). Project management of items coming out of local office calls, including any tasks, reporting or projects as needed. Review and validate client concession requests on a monthly basis. Provide two-way feedback to the client on feedback from the internal SMS teams in order to strengthen the relationship. Cross-functional collaboration with Operations, Affiliates, Business Analytics, and Technology teams to help drive client initiatives. Respond to any escalated issues from the client. Organize agendas and travel to regional offices to strengthen relationships and gather feedback. Lead and plan quarterly business meetings with the regional offices..

Sales Director

SMS Assist
Chicago
3 months ago
+35
Deliver Revenue: Responsible for selling the full outsourced solution into the C-Suite or an “a la carte” single line of business to operations/procurement.  Maintain Customer Relationships: Maintain a thorough understanding of the customer’s structure and leadership, with the ability to influence key decision makers.  Identify and deliver on any opportunities to increase SMS Assist’s suite of offerings to existing customers. Keep Current on Industry/Customer Data: Maintain up-to-date, detailed customer knowledge and industry data. Read and research all relevant trade and industry materials, publications, news, etc.  Serve as an active member of groups and associations related to the industry and relevant customers.  Must be a ‘student’ of the residential market and other related industries. 

Android Mobile App Developer

SMS Assist
Chicago
3 months ago
+35
Develop mobile applications using JAVA (Android) and Swift (Apple). Able to work across both frameworks to build mobile applications. Build quality applications based on product requirements. Develop solutions that integrate with company’s proprietary platform and other 3rd party systems using native SDKs, web services, and other technologies. Deploy applications to iOS and Google App Stores. Troubleshoot and resolve issues related to mobile development. Perform ad-hoc projects and other duties as assigned.

Manager of Inside Sales and Lead Generation

SMS Assist
Chicago
4 months ago
+35
As the Manager of Inside Sales and Lead Generation you will be responsible for helping your team improve cold calling, qualification and discovery calls, prospecting sequences, appointment setting, follow up, organization, and overall prospecting effectiveness leading to revenue growth and market share of our unique Facility Maintenance Product. You will take ownership of developing and motivating our sales talent, as well as take a strategic and data-focused approach to help drive business decisions to achieve opportunity targets. Additionally, you'll manage and improve the tools, processes, documentation, and reporting needed to best support the team and the success of our sales process.

Service Delivery Program Manager

SMS Assist
Chicago
5 months ago
+35
• Develop and oversee program plans that connect service delivery to organizational strategic objectives. Ensure that various program aspects remain aligned within the programs as well as with broader corporate strategies, plans, and initiatives. • Provide end-to-end management of program planning and execution: define program goals, develop an overarching roadmap, define program structures, define and meet staffing requirements, manage budgets, manage changes, issues, risks, and escalations. • Identify and routinely review the client’s service requirements and the methods by which those requirements are met to achieve optimal service delivery practices and results. • Drive continuous improvement process through measuring results, identifying opportunities for improvement, and leading CI projects.. • Identify, scope, propose, and implement new opportunities or alternative business solutions and strategies to provide value to one or more stakeholders through new or improved processes and services. • Identify interdependencies with internal, client, or vendor stakeholders and lead interdepartmental and cross-functional coordination to achieve cost, schedule, and quality goals. • Collaborate with product managers to develop and implement technology solutions that improve the financial and operational efficiency of service delivery.

Director of Talent Management

SMS Assist
Chicago
5 months ago
Act as owner of employee learning experience, ensuring new hire and all-employee trainings are streamlined, relevant and engaging. Create and implement guiding principles to drive desired learning experience, gaining buy-in and support from senior leaders across the organization. Provide thought leadership and innovative ideas to enable a 'learning culture,' bringing to life core values and competencies through various initiatives and tactics. Demonstrate knowledge of best-in-class learning approaches and tools. Define metrics for successful evaluation of programs and offerings and address opportunities for ongoing improvement based on feedback, usage/participation rates and alignment with business needs. Conduct needs assessment in partnership with HR Business Partners/business leaders to identify organizational development needs; recommend tactics and learning modalities to address key opportunity areas and provide consultation to enable implementation of tactics. Provide leadership and direction to all learning-focused and talent-focused team members. Lead and manage key external vendor relationships as necessary. Manage career development work across multiple functions. Develop change management and communication strategy to drive awareness and understanding of learning and leadership development initiatives and outcomes.

Senior Director of Product, Artificial Intelligence

SMS Assist
Chicago
6 months ago
Apply AI to the problem of efficiently and accurately defining the end-customer’s property management issue so as to enable fast and effective dispatch of the right affiliate with the necessary situational awareness to deliver the best performance and the lowest possible cost. Apply AI to the problem of sourcing and dynamically managing the best vendors to satisfy SMS Assist’s dynamic demand on the basis of trade and task capability, capacity, quality, performance, price, adherence to contractual expectations and more. Apply AI to the problem of minimizing human touches and maximizing work order velocity throughout the end-to-end workflow. Discover other high-value opportunities to apply AI to the problem of removing friction from the problem of maintaining the places we all live, work and play, thereby bringing peace of mind to our customers and multiplying SMS Assist’s profitability and valuation. Developing and executing a data governance strategy and actionable policy across all of SMS Assist’s business lines and functions. Guide the engineering team to develop a long-term data architecture and pipeline to enable the product vision of making every work order better than the last. Architecture should ensure that all critical data to our long-term vision and corporate interests is identified, well-defined in a data dictionary and ontology, captured and utilized to drive actionable insight reports and automation algorithms.

Product Manager

SMS Assist
Chicago
7 months ago
Manage research and development activities relating to the design and development of software products and qualification or re-qualification of new and existing products. Represent the end user of a software product during product planning, development, and release, as a part of the Agile development process. Work with a cross-functional team to ensure fulfillment of product requirements, evaluates product performance and transition products from development to commercialization. Own the entire life cycle for product development including: design/ideation, product backlog creation/prioritization/grooming, management of product delivery/deployment dates, product quality, and customer adoption. Act as a technical consultant to the product organization and leads research, and prototyping of innovative technologies and products.

Senior Software Developer

SMS Assist
Chicago
8 months ago
The Senior Software Developer supports the Product and Technology Department by managing day to day activities within the organization's software development function. Senior Software Developer is part of an agile development team building and working on enterprise grade software. Senior Software Developer is involved in all areas of development from design to development to testing. They lead a small team of Software Developers.

Software Developer II

SMS Assist
Chicago
8 months ago
The Software Developer supports the Product and Technology Department by managing day to day activities within the organization's software development function. The Software Developer reports to senior team members and is part of an agile development team building and working on enterprise grade software. Software Developer is involved in all areas of development from design to development to testing.

Human Resources Business Partner

SMS Assist
Chicago
8 months ago
Partners with business leaders to ensure execution and prioritization of HR strategies, initiatives, goals and business plans. Provides HR leadership and influence through deep relationships with assigned senior leadership teams. Contributes to the business strategy by helping leaders identify, prioritize and build organizational capabilities, behaviors, structures and processes. Provides proactive and strategic guidance and support for organizational planning and development initiatives that align the HR agenda in support of key business strategies and initiatives. Proactively engages on talent management agenda including attrition, retention, recruiting, succession planning, professional development, performance, leadership development. Builds strong, credible business relationships with senior stakeholders, their teams and managers and create a respected presence with employees.

Database Administrator

SMS Assist
Chicago
8 months ago
Plan and design data structure; set and monitor standards. Assist management in database concepts and functional capabilities. Design, create, modify and review database objects (tables, views, indexes, keys,       stored procedures, functions, DB links, etc.) to support development projects. Monitor current Database performance; develop procedures and improve the Database environment for future requirements . Assemble large, complex data sets that meet functional/non-functional business requirements. Build ad-hoc reports with complicated queries .