Job Description Summary

CCC’s Salesforce Team is growing and is looking for an experienced Salesforce.com Administrator who is well versed in business analysis, technical requirements, system configuration, change/release management, and user support. This is a great opportunity to learn and implement Salesforce’s latest applications (Billing & CPQ, Communities and Wave), which will modernize our service and sales operations.

Job Duties

• Work with Stakeholders and Business Leaders to identify and deliver new capabilities and efficiencies, as well as prioritize backlog
• Provide ongoing support and training for complex business processes; identify pain points and deliver continuous improvements
• Ensure assigned projects and tasks are delivered on time, meet the specified requirements, are of high quality, and follow group best practices
• Track work progress/status; identify risks and constraints, escalate issues as necessary
• Manages operational aspects of Saleforce.com with a focus on system configuration, standardization, data integration, data quality, and technical issue resolution
• Participates in and provides Salesforce.com expertise/best practices to large cross-functional projects
• Identifies business problems and delivers solutions that meet organizational needs
• Collaborates with peers, stakeholders, and consultants on complex work; leads Team, cross-functional, and Design/Code Review meetings; provides end-user training as needed
• Monitors inbound support requests, assigning accordingly and completing promptly; identifies and implements new ways to automate common/repeated scenarios
• Participates in formal governance and change/release management processes • Maintains Project and System documentation
• Performs other related duties as assigned

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business Administration or related area
• 5+ years of experience with Salesforce.com Administration
• Salesforce.com Certified Administrator (ADM201) or equivalent experience; Developer, App Builder, Sales Consultant, Service Consultant certifications are a plus
• Experience with Apex, Visualforce, and Javascript is a big plus
• Strong background implementing and supporting Sales and Service cloud; experience with Marketing and Wave Analytics are a plus
• Fluency in core CRM concepts with a strong analytical mindset; self-starter with excellent communication and organizational skills
• Fluency in Microsoft Excel, Microsoft Access, Data Loader, and relational databases
• Experience with CPQ (SteelBrick), ITSM (RemedyForce or another ticketing system, Commissions (Xactly) is also a plus

Why Choose CCC

We promote a healthy work-life balance and offer generous benefit plans and resources designed with employee satisfaction in mind.
What we value is simple - customers, employee commitment, collaboration and clear communication.

We hire people who will embrace the company’s goals and productively contribute in ways that help us serve the customer, innovate, and stay strong.
We make it a priority to keep employees healthy, happy and enriched.

• Healthy - Wellness programs and Perkspot/employee discount program
• Happy – Recognition programs, a confidential employee assistance program, and flexible work arrangements such as staggered start times
• Enriched – Tuition reimbursement, training and learning programs, and leadership development opportunities

Our corporate headquarters is located in downtown Chicago within the historic Merchandise Mart—a certified LEED (Leadership in Energy and Environmental Design) building.

CCC Information Services was ranked #17 in the Top 100 Digital Companies in Chicago in 2017 by Built In Chicago, an online community for digital technology entrepreneurs in Chicago.