Salesforce Administrator

| Chicago
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Toast Overview:

We’re not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, there’s a place for you at Toast. We’ve 86’d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive. 

Bready* to make a change?

Reporting to the Business Systems Manager, the Salesforce Administrator will collaborate closely with functional leaders, organizational units and subject matter experts to support, configure, maintain and improve Toast’s CRM platform in support of daily operations and strategic initiatives. The role will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of Toast’s investment in the Force.com platform. The successful Salesforce Administrator will have a record of success in executing on the daily configuration, support, maintenance and overall adoption of the Salesforce. 

About this Roll*:

  • Work with an agile SCRUM team of Salesforce administrators and architects on the delivery of continuous improvement and strategic project initiatives for Toast’s internal teams in Customer Success, Go to Market, General & Administrative or Product Research & Development
  • Collaborate with internal stakeholders on handling all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
  • Perform org customization of fields, page layouts and custom tabs, objects and applications
  • Maintain overall Salesforce system configuration in development, QA, UAT and production environments
  • Collaborate on the evaluation, scoping and sizing of new development initiatives on product backlog
  • Perform root cause analysis on and resolve prioritized defects
  • Collaborate with QA resources on documentation of test cases
  • Write/conduct unit tests
  • Perform peer reviews of changes to Salesforce.com org
  • Follow and enforce the standards and best practices of the Business Systems SDLC 
  • Work with the business to reconcile, maintain and upload data
  • Assist in training of new users, and nurture the adoption of Salesforce.com skills across the organization

Do you have the right ingredients*?

  • 2+ years Salesforce.com administration experience required
  • Saleforce.com Admin (ADM201 and ADM211) certified
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and collaborate laterally and upwards
  • Creative and analytical thinker with strong problem-solving skills
  • Proven ability to design and implement new processes and facilitate user adoption
  • Experience working in a SCRUM or agile environment
  • Confident in manipulating large amounts of data while understanding related object/field functions
  • Excellent organizational, oral, written, and time management skills
  • Bachelor’s degree or equivalent experience
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • DynamoDBDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • Constant ContactEmail

Location

We are located in the trendy, downtown area of Streeterville on Michigan Avenue. You can find us next to the Wrigley Building!

An Insider's view of Toast

What's something quirky about your company?

Our sticker obsession! We love collecting and trading them.

Eric

Manager of Snacks

What does your typical day look like?

6 cups of coffee, a Cliff bar, lunch at 2, and on my way home by 7!

Shawn

Operations Specialist

How does the company support your career growth?

I meet with my manager every week to review my personal goals and discuss how I want to grow as a developer. We also get a yearly stipend that we can use to attend conferences and purchase books that expand our knowledge base.

Biz

Software Engineer

How has your career grown since starting at the company?

I've been extremely fortunate to have great mentors and managers who encouraged me to look at situations through different lenses. This has helped me identify opportunities to carve out new career paths. Four of the six roles I've held did not exist before I stepped into them.

Krystal

L&D Specialist

What are Toast Perks + Benefits

Toast Benefits Overview

Like most tech companies, we offer commuter subsidization, full health coverage, endless snacks, and collaborative workspaces. But what makes us unique is our offerings beyond the standard spread of perks and benefits: unlimited PTO, 401(k) match, sabbatical after five years, $500 wellness stipend, fun company events, employee-led communities, peer-nominated Toasty Awards and most importantly, an environment where you can truly be yourself. If you want to get the inside scoop on what it's really like to work here, check out our instagram @lifeattoast and follow the hashtag #WeAreToasters.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Eligible employees get a summer of paid sabbatical after their first 5 years of working at the company.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table.
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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