Salesforce/SaaS Technical Support

Description

Our Support Analysts focus on the delivery and support of quality solutions for our customers using the Force.com platform. This role on our Delivery & Support team is responsible for technical support for our solutions and is a first line of response for client services. In this role, you would:

  • Respond to in-bound support requests from our clients.
  • Ask questions and gather additional support case details to determine the nature of the problem.
  • Thoroughly document and communicate internally, escalating as needed.
  • Interact directly with product managers, business analysts and developers on a daily basis to solve real business problems.
  • Develop expertise on the Force.com platform and apply that knowledge to the implementation of technical support solution(s).

Requirements

  • Bachelor's degree or higher in Information Systems or Computer Science related category
  • Strong technical problem-solving skills and an enthusiasm for solving technical and configuration problems using the latest cloud-based technology
  • Excellent customer service skills and a highly professional attitude
  • Professional written and verbal communication skills
  • Ability to be a self-starter, working independently and as part of a team
  • Salesforce.com or Force.com experience is preferred but not required

Fusion Risk Management, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • ApexLanguages
    • D3JSLibraries
    • ReactLibraries
    • Google AnalyticsAnalytics
    • PardotAnalytics
    • TrelloManagement
    • SalesforceManagement
    • SalesforceCRM

Location

You can't beat the location! Our building is connected to Oglivie Station and is across the street from the Madison St. exit of Union Station.

An Insider's view of Fusion Risk Management

How would you describe the company’s work-life balance?

Fusion puts its employees and their wellness at the forefront by providing several ways to help maintain a great work-life balance. My personal favorites have to be the flexible work schedule and Summer Fridays. With initiatives like Fusion Cares, I also have the option to spend up to 12 hours of work time giving back to the the community.

Riddhi

Solution Architect

What does your typical day look like?

My days are dynamic, with each day presenting unique challenges and opportunities. One minute I may be attending a recurring SCRUM meeting within one of our engineering teams, the next, I might be focused on developing a cross-functional process designed to scale with the organization. Working at Fusion is both as invigorating as it is challenging!

Tom

Manager, Product Engineering

How does the company support your career growth?

Fusion provided me with multiple opportunities to learn and cultivate new skills and continues to support my growth at a professional and personal level. Fusion offers a fun, dynamic environment, that has allowed me to explore challenging assignments to expand my skill set and play a pivotal role for the rapid growth of the company.

Ramya

Solutions Manager

How do you empower your team to be more creative?

Collaboration and team brainstorming sessions are key when it comes to empowering creativity. Open and transparent lines of communication with your teams provides them with the flexibility to share ideas and gather feedback on their projects. Lastly, always celebrate the wins, even if they are small.

Shannon

Vice President, Marketing

How do you collaborate with other teams in the company?

I am fortunate to have an amazing team that I can completely depend on. This allows me to collaborate with other teams much more than I would be able to otherwise. I am amazed at how much change I can affect here at Fusion.

Mike

Vice President, Customer Success

What are Fusion Risk Management Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Child Care Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
We allow our employees to participate in tours of duty within other parts of the organization to build their skills
Promote from within
Paid industry certifications
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